:root{--brand:#A62F5B;--blue:#47a7dc;--bg:#f5f7fb;--text:#172033;--muted:#667085;--card:#fff;--border:#e5e7eb}*{box-sizing:border-box}body{margin:0;font-family:Nunito,Segoe UI,Arial,sans-serif;background:var(--bg);color:var(--text)}a{color:inherit}.topbar{background:var(--brand);color:white;display:flex;justify-content:space-between;align-items:center;padding:14px 22px;gap:16px;position:sticky;top:0;z-index:5;box-shadow:0 8px 24px rgba(0,0,0,.12)}.brand{display:flex;gap:12px;align-items:center;text-decoration:none}.brand small{display:block;font-weight:500;opacity:.9}.logo-dot{width:48px;height:48px;border-radius:14px;background:white;color:var(--brand);display:grid;place-items:center;font-weight:900}.topbar nav{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.topbar nav a{color:white;text-decoration:none;font-weight:800}.signed-in{background:rgba(255,255,255,.16);padding:8px 10px;border-radius:999px}.wrap{max-width:1180px;margin:0 auto;padding:22px}.hero{background:linear-gradient(135deg,var(--brand),#7f224a);color:white;border-radius:24px;padding:26px;display:flex;justify-content:space-between;gap:20px;align-items:center;margin-bottom:18px;box-shadow:0 12px 32px rgba(127,34,74,.22)}.hero.compact{padding:22px}.hero h1{margin:.1rem 0 .35rem;font-size:clamp(1.6rem,4vw,2.5rem)}.hero p{margin:0;opacity:.95}.eyebrow{text-transform:uppercase;letter-spacing:.08em;font-weight:900;font-size:.78rem}.btn{border:1px solid var(--border);background:#fff;border-radius:12px;padding:10px 14px;font-weight:900;text-decoration:none;display:inline-flex;align-items:center;justify-content:center;gap:8px;cursor:pointer;color:#172033}.btn.primary{background:var(--blue);border-color:var(--blue);color:white}.btn.danger{border-color:#fecaca;background:#fff1f2;color:#991b1b}.card,.ticket-card,.empty{background:var(--card);border:1px solid var(--border);border-radius:20px;padding:18px;box-shadow:0 8px 24px rgba(15,23,42,.06)}.tabs{display:flex;flex-wrap:wrap;gap:10px;margin:14px 0}.tab{padding:10px 13px;border-radius:999px;background:white;border:1px solid var(--border);text-decoration:none;font-weight:900}.tab.active{background:var(--brand);color:white;border-color:var(--brand)}.tab span{margin-left:8px;background:rgba(0,0,0,.08);padding:2px 8px;border-radius:999px}.searchbar{display:flex;gap:10px;margin:14px 0}.searchbar input{flex:1}.searchbar input,input,select,textarea{width:100%;border:1px solid var(--border);border-radius:12px;padding:11px 12px;font:inherit;background:white}label{display:block;font-weight:900;margin:12px 0 8px}label input,label select,label textarea{margin-top:6px}.ticket-list{display:grid;gap:12px}.ticket-card{display:grid;grid-template-columns:minmax(0,1fr) 220px;gap:16px}.ticket-card h3{margin:6px 0}.ticket-card p{color:var(--muted)}.ticket-number{font-weight:1000;color:var(--brand);text-decoration:none}.meta{display:flex;gap:8px;flex-wrap:wrap;color:var(--muted);font-size:.92rem}.meta span{background:#f3f4f6;border-radius:999px;padding:4px 8px}.ticket-side{display:flex;flex-direction:column;gap:8px;align-items:flex-start}.pill{border-radius:999px;padding:6px 10px;font-weight:1000;font-size:.88rem;background:#eef2ff}.priority{background:#fff7ed;color:#9a3412}.status-open,.status-in_progress{background:#ffedd5;color:#9a3412}.status-on_hold,.status-closed{background:#f3f4f6;color:#374151}.status-waiting_user{background:#dbeafe;color:#1d4ed8}.status-being_fixed,.status-resolved{background:#dcfce7;color:#166534}.notice{margin-top:8px;background:#fff7ed;border:1px solid #fed7aa;color:#9a3412;border-radius:12px;padding:10px}.flash{margin:12px 0;padding:12px 14px;border-radius:14px;background:#ecfdf5;color:#166534;border:1px solid #bbf7d0}.flash.bad{background:#fff1f2;color:#991b1b;border-color:#fecdd3}.wizard-steps{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:16px}.wizard-steps span{padding:8px 10px;border-radius:999px;background:#f3f4f6;font-weight:900}.wizard-steps span.active{background:var(--brand);color:white}.wizard-page{display:none}.wizard-page.active{display:block}.wizard-actions{display:flex;justify-content:space-between;gap:10px;margin-top:18px}.email-row{display:flex}.email-row input{border-radius:12px 0 0 12px}.email-row span{border:1px solid var(--border);border-left:0;border-radius:0 12px 12px 0;background:#f9fafb;padding:11px 12px;font-weight:900;white-space:nowrap}.priority-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.priority-card{border:1px solid var(--border);border-radius:16px;padding:14px;background:#fff;margin:0;cursor:pointer;min-height:138px}.priority-card:has(input:checked){border-color:var(--brand);box-shadow:0 0 0 3px rgba(166,47,91,.14)}.priority-card b{display:block;font-size:1rem;line-height:1.25}.priority-card small{display:block;color:var(--muted);margin-top:6px;font-size:.95rem;line-height:1.35}.review-box{display:grid;gap:8px}.review-box div{padding:10px;border-radius:12px;background:#f9fafb}.offline-note{padding:12px;border-radius:14px;background:#fff7ed;color:#9a3412;margin-top:10px}.suggestions{position:relative}.suggestions button{display:block;width:100%;text-align:left;background:white;border:1px solid var(--border);padding:9px;border-radius:10px;margin-top:4px}.ticket-view{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:16px}.ticket-title-row{display:flex;justify-content:space-between;gap:12px}.detail-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px}.detail-grid div{background:#f9fafb;border-radius:14px;padding:12px}.detail-grid dt{font-weight:1000;color:var(--muted)}.detail-grid dd{margin:4px 0 0}.description{line-height:1.55}.comments{margin-top:16px}.comment{border-top:1px solid var(--border);padding:14px 0}.comment.internal{background:#fffbeb;border-radius:14px;padding:14px;margin-top:10px}.comment small{display:block;color:var(--muted)}.image-grid{display:flex;gap:10px;flex-wrap:wrap;margin-top:10px}.image-grid img{width:130px;height:100px;object-fit:cover;border-radius:14px;border:1px solid var(--border)}.image-grid.small img{width:100px;height:76px}.contact-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px}.contact-card{border:1px solid var(--border);border-radius:16px;padding:14px;display:grid;gap:5px}.muted{color:var(--muted)}.status-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:14px;margin:18px 0}.status-card{border-radius:24px;padding:26px;color:white;min-height:140px;display:flex;flex-direction:column;justify-content:center;align-items:center;text-align:center}.status-card b{font-size:3rem}.green{background:#16a34a}.blue{background:#0ea5e9}.orange{background:#f97316}.created-card{text-align:center;background:white;border-radius:24px;padding:34px}.big-ticket{font-size:2.4rem;font-weight:1000;color:var(--brand)}.back{display:inline-block;margin:0 0 12px;color:var(--brand);font-weight:900}@media(max-width:800px){.topbar,.hero{align-items:flex-start;flex-direction:column}.ticket-card,.ticket-view{grid-template-columns:1fr}.ticket-side{border-top:1px solid var(--border);padding-top:10px}.searchbar{flex-direction:column}.wrap{padding:14px}.email-row{flex-direction:column}.email-row input,.email-row span{border-radius:12px;border:1px solid var(--border)}}

/* Raise ticket modal, styled to match the repairs wizard look */
.raise-modal{position:fixed;inset:0;z-index:30;display:none;align-items:center;justify-content:center;padding:18px}.raise-modal.open{display:flex}.raise-modal-backdrop{position:absolute;inset:0;background:rgba(15,23,42,.62);backdrop-filter:blur(2px)}.raise-modal-card{position:relative;width:min(1220px,100%);max-height:94vh;overflow:hidden;background:#fff;border-radius:26px;box-shadow:0 26px 80px rgba(15,23,42,.35)}.raise-modal-top{display:flex;justify-content:space-between;align-items:flex-start;gap:22px;padding:22px 28px 18px;background:var(--brand);color:#fff}.raise-modal-progress-area{flex:1;min-width:0}.raise-modal-step{font-size:1.05rem;font-weight:1000;margin-bottom:18px}.raise-progress{height:28px;border-radius:999px;background:rgba(255,255,255,.28);overflow:hidden}.raise-progress span{display:block;height:100%;width:12.5%;border-radius:999px;background:var(--blue);transition:width .25s ease}.raise-modal-tools{display:flex;align-items:flex-start;gap:18px}.modal-close{border:4px solid rgba(255,255,255,.7);background:transparent;border-radius:999px;width:84px;height:84px;font-size:3rem;line-height:1;cursor:pointer;color:#fff;display:grid;place-items:center;flex:0 0 auto}.raise-modal-brand{background:#fff;color:var(--brand);min-width:170px;padding:18px 20px;border-radius:999px;text-align:center;line-height:1.1;box-shadow:0 8px 30px rgba(0,0,0,.12)}.raise-modal-brand-mark{font-size:2rem;font-weight:1000;letter-spacing:.03em}.raise-modal-brand small{display:block;font-size:1rem;color:#c2688a;margin-top:4px}.raise-modal-body{padding:26px 30px 24px;max-height:calc(94vh - 148px);overflow:auto;background:#fff}.raise-modal-title{margin:0 0 14px;font-size:clamp(2rem,3vw,3rem);line-height:1.12}.wizard.in-modal{box-shadow:none;border:0;padding:0;background:transparent}.wizard.in-modal .wizard-steps{display:none}.wizard-page h2{font-size:1.25rem;margin:0 0 8px}.wizard-page label{font-size:1rem}.wizard-page input,.wizard-page select,.wizard-page textarea{border:4px solid #b9b9b9;border-radius:18px;padding:16px 18px;font-size:1rem;box-shadow:none}.wizard-page input:focus,.wizard-page select:focus,.wizard-page textarea:focus{outline:0;border-color:var(--blue)}.email-row input{border-radius:18px 0 0 18px}.email-row span{border-width:4px;border-color:#b9b9b9;border-left:0;border-radius:0 18px 18px 0;background:#f8f8f8;padding:16px 18px}.priority-grid{gap:16px}.priority-card{--pc-bg:#fff;--pc-border:#d1d5db;--pc-accent:#172033;background:var(--pc-bg);border:3px solid var(--pc-border);border-radius:18px;padding:16px}.priority-card b{display:block;font-size:1.05rem;color:#1f2937;margin-bottom:8px}.priority-card small{display:block;font-size:1rem;line-height:1.45;color:#4b5563}.priority-card.priority-zero{--pc-bg:#e4e8ee;--pc-border:#9aa3b2}.priority-card.priority-low{--pc-bg:#e8f3ed;--pc-border:#9ad4a3}.priority-card.priority-medium{--pc-bg:#f6f0df;--pc-border:#e3c253}.priority-card.priority-high{--pc-bg:#f5e9db;--pc-border:#e59c54}.priority-card.priority-very_high{--pc-bg:#f6e1e8;--pc-border:#de6a6a}.priority-card.priority-critical{--pc-bg:#f4dde0;--pc-border:#bf2f2f}.priority-card:has(input:checked){box-shadow:0 0 0 4px rgba(71,167,220,.15), inset 0 0 0 1px rgba(255,255,255,.65);transform:translateY(-1px)}.word-help{margin:4px 0 10px;color:var(--muted);font-weight:800}.word-help.bad{color:#991b1b;background:#fff1f2;border:1px solid #fecdd3;border-radius:12px;padding:10px}.review-box{gap:12px}.review-box div{padding:14px 16px;border-radius:16px;background:#f7f7f7}.raise-modal .flash{margin-top:0}.wizard-actions{position:sticky;bottom:-24px;background:linear-gradient(180deg,rgba(255,255,255,.82),#fff 40%);padding-top:18px;padding-bottom:6px}.wizard-actions .btn{min-width:132px;padding:16px 24px;border-radius:18px;font-size:1.1rem}.wizard-actions .btn[disabled]{opacity:.55}.wizard-actions [hidden]{display:none!important}@media(max-width:980px){.raise-modal-card{width:min(100%,100%)}.raise-modal-top{padding:18px 18px 14px;gap:14px}.raise-modal-tools{gap:12px}.modal-close{width:64px;height:64px;font-size:2.4rem;border-width:3px}.raise-modal-brand{display:none}.raise-modal-body{padding:20px 18px 18px;max-height:calc(94vh - 120px)}.raise-modal-title{font-size:2rem}}@media(max-width:800px){.raise-modal{padding:0;align-items:stretch}.raise-modal-card{max-height:100vh;min-height:100vh;border-radius:0}.raise-modal-top{padding:16px 14px 14px;display:block}.raise-modal-step{margin-bottom:12px;font-size:1rem}.raise-progress{height:18px}.raise-modal-tools{position:absolute;top:12px;right:12px}.modal-close{width:50px;height:50px;font-size:2rem;border-width:2px}.raise-modal-body{padding:18px 14px 16px;max-height:calc(100vh - 92px)}.wizard-page input,.wizard-page select,.wizard-page textarea{border-width:3px;padding:14px 14px}.email-row{flex-direction:column}.email-row input,.email-row span{border-radius:16px;border:3px solid #b9b9b9}.email-row span{border-top:0}.wizard-actions{bottom:-16px}.wizard-actions .btn{min-width:110px;padding:14px 18px}}
/* Extra compact raise-ticket modal header and priority page, added 30/04 */
.raise-modal-card{max-height:96vh!important}
.raise-modal-top{padding:12px 22px 10px!important;gap:14px!important}
.raise-modal-step{font-size:.92rem!important;margin-bottom:8px!important}
.raise-progress{height:15px!important}
.raise-modal-tools{gap:12px!important}
.modal-close{width:56px!important;height:56px!important;font-size:2rem!important;border-width:3px!important}
.raise-modal-brand{min-width:138px!important;padding:10px 16px!important}
.raise-modal-brand-mark{font-size:1.55rem!important}
.raise-modal-brand small{font-size:.82rem!important;margin-top:2px!important}
.raise-modal-body{padding:14px 24px 14px!important;max-height:calc(96vh - 86px)!important}
.raise-modal-title{font-size:1.7rem!important;line-height:1.05!important;margin:0 0 6px!important}
.wizard-page h2{font-size:1.05rem!important;margin:0 0 8px!important}
.priority-grid{display:grid!important;grid-template-columns:repeat(3,minmax(0,1fr))!important;gap:10px!important}
.priority-card{padding:9px 12px!important;min-height:104px!important;border-radius:14px!important;border-width:2px!important}
.priority-card input[type=radio]{width:auto!important;display:block!important;margin:0 auto 6px!important}
.priority-card b{font-size:.88rem!important;line-height:1.2!important;margin-bottom:5px!important}
.priority-card small{font-size:.8rem!important;line-height:1.25!important;margin-top:0!important}
.wizard-actions{margin-top:10px!important;padding-top:10px!important;padding-bottom:2px!important}
.wizard-actions .btn{min-width:108px!important;padding:12px 18px!important;border-radius:15px!important;font-size:1rem!important}
@media(max-width:1200px){.priority-grid{grid-template-columns:repeat(3,minmax(0,1fr))!important}.priority-card{min-height:100px!important}}
@media(max-width:840px){.priority-grid{grid-template-columns:repeat(2,minmax(0,1fr))!important}.raise-modal-title{font-size:1.45rem!important}.priority-card{min-height:96px!important}}
@media(max-width:560px){.priority-grid{grid-template-columns:1fr!important}.priority-card{min-height:auto!important}.raise-modal-body{max-height:calc(100vh - 82px)!important}.raise-progress{height:12px!important}}


/* Dashboard header layout */
.page-header-panel{background:#fff;border:1px solid var(--border);border-radius:24px;padding:18px 20px 16px;box-shadow:0 8px 24px rgba(15,23,42,.06);margin-bottom:12px}.page-header-copy h1{margin:.1rem 0 .25rem;font-size:clamp(1.5rem,3vw,2rem);line-height:1.1}.page-header-copy p{margin:0;color:var(--muted)}.header-tabs{margin:14px 0 0;display:flex;flex-wrap:wrap;gap:10px}.header-tabs .tab{display:inline-flex;align-items:center;gap:8px;padding:12px 18px;border-radius:999px;background:#fff;border:1px solid #d9dde6;box-shadow:0 1px 2px rgba(15,23,42,.04);font-size:1rem;font-weight:1000;color:#172033}.header-tabs .tab span{display:inline-flex;min-width:34px;height:34px;align-items:center;justify-content:center;margin-left:6px;padding:0 9px;border-radius:999px;background:#eef0f4;color:#172033;font-weight:1000}.header-tabs .tab.active{background:var(--brand);border-color:var(--brand);color:#fff}.header-tabs .tab.active span{background:rgba(255,255,255,.18);color:#fff}.searchbar{align-items:stretch;margin-top:10px;margin-bottom:14px}.searchbar input{border-radius:22px;padding:16px 22px;font-size:1.05rem}.searchbar .btn{border-radius:18px;padding:0 22px;font-size:1.05rem;min-width:142px;font-weight:1000}
@media(max-width:800px){.page-header-panel{padding:16px 14px}.page-header-copy h1{font-size:1.4rem}.header-tabs{gap:8px}.header-tabs .tab{padding:10px 14px;font-size:.98rem}.header-tabs .tab span{min-width:30px;height:30px;padding:0 8px}.searchbar input{padding:14px 16px;font-size:1rem}.searchbar .btn{min-height:52px}}


/* Maintenance-style dashboard tab header, no intro text */
.tabs-only-header{padding:12px 0 4px;margin:0 0 8px;background:transparent;border:0;box-shadow:none;border-radius:0}.tabs-only-header .header-tabs{margin:0;display:flex;flex-wrap:wrap;gap:10px;align-items:center}.tabs-only-header .tab{min-height:54px;padding:10px 18px;border-radius:999px;background:#fff;border:1px solid #d9dde6;box-shadow:0 1px 2px rgba(15,23,42,.05);font-size:1rem;font-weight:1000;color:#172033}.tabs-only-header .tab.active{background:var(--brand);border-color:var(--brand);color:#fff}.tabs-only-header .tab span{display:inline-flex;align-items:center;justify-content:center;min-width:32px;height:32px;margin-left:8px;padding:0 9px;border-radius:999px;background:#eef0f4;color:#172033;font-weight:1000}.tabs-only-header .tab.active span{background:rgba(255,255,255,.18);color:#fff}.searchbar{margin-top:8px}@media(max-width:800px){.tabs-only-header{padding-top:8px}.tabs-only-header .header-tabs{gap:8px}.tabs-only-header .tab{min-height:48px;padding:8px 13px;font-size:.95rem}.tabs-only-header .tab span{min-width:28px;height:28px;margin-left:5px}}


/* Compact ticket list, closer to IT helpdesk queue style */
.compact-ticket-list{
  display:grid;
  gap:8px;
}

.compact-ticket-row{
  display:grid;
  grid-template-columns:56px minmax(0,1fr) 190px;
  align-items:center;
  gap:14px;
  padding:12px 16px;
  border-radius:0;
  border:1px solid #e1e7ef;
  box-shadow:none;
  background:#fff;
  min-height:92px;
}

.compact-ticket-row + .compact-ticket-row{
  margin-top:0;
}

.compact-avatar{
  width:48px;
  height:48px;
  border-radius:50%;
  display:grid;
  place-items:center;
  font-weight:1000;
  font-size:1.05rem;
  color:#26364a;
  background:#f2e8f7;
  border:1px solid #e1d5ef;
}

.compact-ticket-main{
  min-width:0;
}

.compact-ticket-main h3{
  margin:6px 0 6px;
  font-size:1.02rem;
  line-height:1.35;
  font-weight:1000;
}

.compact-ticket-main h3 a{
  text-decoration:none;
}

.compact-ticket-main h3 a:hover{
  text-decoration:underline;
}

.compact-ticket-id{
  color:#667085;
  font-weight:900;
  white-space:nowrap;
}

.compact-state-badge{
  display:inline-flex;
  align-items:center;
  width:max-content;
  border-radius:7px;
  padding:3px 8px;
  font-size:.78rem;
  font-weight:1000;
  line-height:1.1;
}

.compact-meta{
  display:flex;
  align-items:center;
  flex-wrap:wrap;
  gap:0;
  color:#526173;
  font-size:.86rem;
  line-height:1.3;
}

.compact-meta span{
  background:transparent;
  padding:0;
  border-radius:0;
}

.compact-meta span:not(:last-child)::after{
  content:"•";
  margin:0 8px;
  color:#98a2b3;
}

.compact-side{
  display:grid;
  gap:7px;
  align-content:center;
  align-items:start;
  justify-items:start;
  font-size:.9rem;
  color:#344054;
  border-left:1px solid #eef2f6;
  padding-left:14px;
}

.compact-priority,
.compact-assigned,
.compact-status{
  display:inline-flex;
  align-items:center;
  gap:8px;
  line-height:1.2;
  white-space:nowrap;
}

.priority-dot::before{
  content:"";
  width:8px;
  height:8px;
  border-radius:3px;
  background:#9bd16a;
  flex:0 0 auto;
}

.priority-zero::before{background:#9aa3b2;}
.priority-low::before{background:#9bd16a;}
.priority-medium::before{background:#e3c253;}
.priority-high::before{background:#e59c54;}
.priority-very_high::before{background:#de6a6a;}
.priority-critical::before{background:#bf2f2f;}

.compact-status::before,
.compact-assigned::before{
  content:"";
  width:8px;
  height:8px;
  border-radius:50%;
  background:#98a2b3;
  flex:0 0 auto;
}

.compact-status.status-open::before,
.compact-status.status-in_progress::before{background:#f59e0b;}
.compact-status.status-waiting_user::before{background:#3b82f6;}
.compact-status.status-being_fixed::before,
.compact-status.status-resolved::before{background:#22c55e;}
.compact-status.status-on_hold::before{background:#6b7280;}
.compact-status.status-closed::before{background:#9ca3af;}

.compact-notice{
  margin-top:6px;
  padding:6px 8px;
  font-size:.84rem;
}

@media(max-width:850px){
  .compact-ticket-row{
    grid-template-columns:42px minmax(0,1fr);
    gap:10px;
    padding:12px;
  }
  .compact-avatar{
    width:40px;
    height:40px;
    font-size:.95rem;
  }
  .compact-side{
    grid-column:2;
    border-left:0;
    padding-left:0;
    display:flex;
    flex-wrap:wrap;
    gap:8px 12px;
    font-size:.84rem;
  }
  .compact-ticket-main h3{
    font-size:.98rem;
  }
  .compact-meta{
    font-size:.82rem;
  }
}


/* Tabs inside red header */
.topbar.with-tabs{display:block;padding:12px 22px 14px}
.topbar.with-tabs .topbar-main{display:flex;justify-content:space-between;align-items:center;gap:16px}
.topbar.with-tabs .topbar-main nav{margin-left:auto;display:flex;align-items:center;gap:10px;flex-wrap:wrap}
.topbar.with-tabs .topbar-tabs{margin-top:10px}
.topbar.with-tabs .header-tabs{margin:0;display:flex;flex-wrap:wrap;gap:8px;align-items:center}
.topbar.with-tabs .header-tabs .tab{display:inline-flex;align-items:center;gap:6px;padding:7px 12px;min-height:38px;border-radius:999px;background:rgba(255,255,255,.14);border:1px solid rgba(255,255,255,.28);box-shadow:none;font-size:.92rem;font-weight:1000;color:#fff}
.topbar.with-tabs .header-tabs .tab:hover{background:rgba(255,255,255,.18)}
.topbar.with-tabs .header-tabs .tab span{display:inline-flex;align-items:center;justify-content:center;min-width:24px;height:24px;margin-left:4px;padding:0 7px;border-radius:999px;background:rgba(255,255,255,.18);color:#fff;font-size:.84rem;font-weight:1000}
.topbar.with-tabs .header-tabs .tab.active{background:rgba(255,255,255,.27);color:#fff;border-color:rgba(255,255,255,.72);box-shadow:inset 0 -2px 0 rgba(255,255,255,.92),0 3px 8px rgba(64,10,33,.14)}
.topbar.with-tabs .header-tabs .tab.active:hover{background:rgba(255,255,255,.31)}
.topbar.with-tabs .header-tabs .tab.active span{background:rgba(255,255,255,.24);color:#fff}
.topbar.with-tabs .signed-in{background:rgba(255,255,255,.14);border:1px solid rgba(255,255,255,.28)}

@media(max-width:1000px){
  .topbar.with-tabs{padding:12px 14px}
  .topbar.with-tabs .topbar-main{align-items:flex-start;flex-direction:column}
  .topbar.with-tabs .topbar-main nav{margin-left:0;width:100%;justify-content:flex-start}
}

@media(max-width:800px){
  .topbar.with-tabs .header-tabs{gap:6px}
  .topbar.with-tabs .header-tabs .tab{padding:6px 10px;min-height:34px;font-size:.86rem}
  .topbar.with-tabs .header-tabs .tab span{min-width:22px;height:22px;font-size:.78rem;padding:0 6px}
}


/* Clickable ticket rows */
.compact-ticket-row[data-ticket-row]{cursor:pointer;transition:transform .12s ease, box-shadow .12s ease, border-color .12s ease}
.compact-ticket-row[data-ticket-row]:hover{border-color:#d7c1cb;box-shadow:0 10px 22px rgba(15,23,42,.08)}
.compact-ticket-row[data-ticket-row]:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 3px rgba(166,47,91,.16), 0 10px 22px rgba(15,23,42,.08)}
.compact-ticket-row[data-ticket-row] a{position:relative;z-index:1}

/* Bulk ticket selection and action modal, added to preserved 30/04 baseline */
.ticket-list-toolbar{display:flex;justify-content:space-between;align-items:center;gap:14px;flex-wrap:wrap;margin:6px 0 12px}.ticket-select-all{display:inline-flex;align-items:center;gap:10px;font-weight:900;color:#172033}.ticket-select-all input{width:20px;height:20px;margin:0}.compact-ticket-list.bulk-enabled{gap:8px}.compact-ticket-list.bulk-enabled .compact-ticket-row{grid-template-columns:26px 48px minmax(0,1fr) 190px;cursor:pointer;transition:border-color .15s ease,box-shadow .15s ease,transform .15s ease}.compact-ticket-list.bulk-enabled .compact-ticket-row:hover{border-color:#d5b0c0;box-shadow:0 10px 26px rgba(166,47,91,.10);transform:translateY(-1px)}.compact-ticket-list.bulk-enabled .compact-ticket-row.selected{border-color:var(--brand);box-shadow:0 0 0 3px rgba(166,47,91,.12),0 10px 24px rgba(15,23,42,.08)}.ticket-select{display:flex;align-items:center;justify-content:center}.ticket-select input{width:18px;height:18px;margin:0;cursor:pointer}.bulk-modal{position:fixed;inset:0;display:none;align-items:center;justify-content:center;padding:22px;z-index:60}.bulk-modal.open{display:flex}.bulk-modal-backdrop{position:absolute;inset:0;background:rgba(15,23,42,.56);backdrop-filter:blur(2px)}.bulk-modal-card{position:relative;width:min(760px,100%);max-height:90vh;overflow:auto;background:#fff;border-radius:24px;box-shadow:0 22px 60px rgba(15,23,42,.30)}.bulk-modal-header{display:flex;justify-content:space-between;align-items:flex-start;gap:18px;padding:22px 24px 14px;border-bottom:1px solid var(--border)}.bulk-modal-header h2{margin:0 0 4px;font-size:1.55rem}.bulk-close{border:1px solid var(--border);background:#fff;border-radius:999px;width:46px;height:46px;font-size:1.9rem;line-height:1;cursor:pointer;color:#172033}.bulk-modal-body{padding:20px 24px 24px}.bulk-action-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.bulk-action-grid .btn{min-height:54px;border-radius:16px;font-size:1rem}.bulk-action-grid .btn[disabled]{opacity:.45;cursor:not-allowed}.bulk-action-form h3{margin:0 0 6px;font-size:1.2rem}.bulk-action-form p{margin-top:0}.bulk-form-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:18px;flex-wrap:wrap}.primary-ticket-list{display:grid;gap:10px;margin-top:14px}.primary-ticket-option{display:flex;align-items:flex-start;gap:12px;padding:12px 14px;border:1px solid var(--border);border-radius:16px;background:#fff;cursor:pointer}.primary-ticket-option input{width:18px;height:18px;margin-top:3px}.primary-ticket-option span{display:block}.primary-ticket-option b{display:block;color:#172033}.primary-ticket-option small{display:block;color:var(--muted);margin-top:3px}.primary-ticket-option:has(input:checked){border-color:var(--brand);box-shadow:0 0 0 3px rgba(166,47,91,.12)}@media(max-width:850px){.compact-ticket-list.bulk-enabled .compact-ticket-row{grid-template-columns:26px 40px minmax(0,1fr)}.compact-ticket-list.bulk-enabled .compact-side{grid-column:3}.bulk-modal{padding:10px}.bulk-modal-card{max-height:96vh;border-radius:18px}.bulk-modal-header,.bulk-modal-body{padding-left:16px;padding-right:16px}.bulk-action-grid{grid-template-columns:1fr}.bulk-action-grid .btn{justify-content:flex-start}.bulk-form-actions .btn{flex:1 1 160px}}

/* Inline bulk action panel under the search bar */
.bulk-inline-panel{
  margin:10px 0 14px;
  padding:12px 14px;
  border:1px solid #e5d0da;
  border-radius:16px;
  background:#fff8fb;
  box-shadow:0 6px 18px rgba(15,23,42,.05);
}
.bulk-inline-top{
  display:flex;
  justify-content:space-between;
  align-items:center;
  gap:12px;
  flex-wrap:wrap;
}
.bulk-inline-left{
  display:flex;
  align-items:center;
  gap:14px;
  flex-wrap:wrap;
}
.bulk-inline-summary{
  font-weight:1000;
  color:var(--brand);
}
.bulk-inline-actions{
  display:flex;
  gap:8px;
  flex-wrap:wrap;
}
.bulk-inline-actions .btn{
  min-height:38px;
  padding:8px 14px;
  border-radius:999px;
}
.bulk-inline-actions .btn.active{
  background:var(--brand);
  color:#fff;
  border-color:var(--brand);
}
.bulk-inline-actions .btn[disabled],
.bulk-inline-actions .btn:disabled{
  opacity:.5;
  cursor:not-allowed;
}
.bulk-inline-form-wrap{
  margin-top:12px;
}
.bulk-inline-panel .bulk-action-form{
  margin-top:12px;
  padding:14px;
  border:1px solid var(--border);
  border-radius:14px;
  background:#fff;
}
.bulk-inline-panel .bulk-action-form h3{
  margin:0 0 6px;
  font-size:1.08rem;
}
.bulk-inline-panel .bulk-action-form p{
  margin-top:0;
}
.bulk-inline-panel .bulk-action-form label{
  display:block;
  margin-bottom:10px;
}
.bulk-inline-panel .bulk-action-form select,
.bulk-inline-panel .bulk-action-form input,
.bulk-inline-panel .bulk-action-form textarea{
  width:100%;
}
.bulk-inline-panel .primary-ticket-option input[type="radio"]{
  width:18px;
  height:18px;
  flex:none;
}
.bulk-inline-panel .bulk-form-actions{
  display:flex;
  justify-content:flex-end;
  gap:10px;
  margin-top:12px;
  flex-wrap:wrap;
}
@media(max-width:850px){
  .bulk-inline-panel{
    padding:12px;
  }
  .bulk-inline-left,
  .bulk-inline-top{
    align-items:flex-start;
  }
  .bulk-inline-actions .btn,
  .bulk-inline-panel .bulk-form-actions .btn{
    flex:1 1 140px;
    justify-content:center;
  }
}


/* Compact search bar and selected-ticket action menu, 30/04 */
.searchbar{
  gap:6px !important;
  margin:8px 0 8px !important;
  align-items:center !important;
}
.searchbar input[type="search"]{
  min-height:36px !important;
  padding:7px 11px !important;
  border-radius:10px !important;
  font-size:.92rem !important;
  line-height:1.2 !important;
}
.searchbar .btn,
.searchbar button{
  min-height:36px !important;
  padding:7px 12px !important;
  border-radius:10px !important;
  font-size:.92rem !important;
  line-height:1.2 !important;
}

.bulk-inline-panel{
  margin:6px 0 8px !important;
  padding:6px 8px !important;
  border-radius:10px !important;
  box-shadow:none !important;
}
.bulk-inline-top{
  gap:6px !important;
  align-items:center !important;
}
.bulk-inline-left{
  gap:8px !important;
  align-items:center !important;
}
.ticket-select-all{
  gap:6px !important;
  font-size:.86rem !important;
  line-height:1.1 !important;
}
.ticket-select-all input{
  width:15px !important;
  height:15px !important;
}
.bulk-inline-summary{
  font-size:.86rem !important;
  line-height:1.1 !important;
}
.bulk-inline-actions{
  gap:5px !important;
}
.bulk-inline-actions .btn{
  min-height:28px !important;
  padding:4px 8px !important;
  border-radius:8px !important;
  font-size:.84rem !important;
  line-height:1.15 !important;
  gap:4px !important;
}
.bulk-inline-form-wrap{
  margin-top:6px !important;
}
.bulk-inline-panel .bulk-action-form{
  margin-top:6px !important;
  padding:8px 10px !important;
  border-radius:10px !important;
}
.bulk-inline-panel .bulk-action-form h3{
  margin:0 0 4px !important;
  font-size:.98rem !important;
  line-height:1.15 !important;
}
.bulk-inline-panel .bulk-action-form p{
  margin:0 0 6px !important;
  font-size:.86rem !important;
  line-height:1.2 !important;
}
.bulk-inline-panel .bulk-action-form label{
  margin:6px 0 4px !important;
  font-size:.86rem !important;
}
.bulk-inline-panel .bulk-action-form select,
.bulk-inline-panel .bulk-action-form input,
.bulk-inline-panel .bulk-action-form textarea{
  min-height:32px !important;
  padding:5px 8px !important;
  border-radius:8px !important;
  font-size:.88rem !important;
}
.bulk-inline-panel .bulk-form-actions{
  gap:6px !important;
  margin-top:8px !important;
}
.bulk-inline-panel .bulk-form-actions .btn{
  min-height:30px !important;
  padding:5px 10px !important;
  border-radius:8px !important;
  font-size:.86rem !important;
}
.primary-ticket-list{
  gap:5px !important;
  margin-top:6px !important;
}
.primary-ticket-option{
  display:flex !important;
  align-items:flex-start;
  padding:6px 8px !important;
  border-radius:9px !important;
  gap:8px !important;
}
.primary-ticket-option input{
  width:15px !important;
  height:15px !important;
  min-height:15px !important;
  padding:0 !important;
  flex:none;
  margin-top:2px !important;
}
.primary-ticket-option small{
  margin-top:1px !important;
  font-size:.8rem !important;
}

@media(max-width:850px){
  .searchbar{
    gap:6px !important;
  }
  .searchbar input[type="search"],
  .searchbar .btn,
  .searchbar button{
    min-height:34px !important;
  }
  .bulk-inline-panel{
    padding:6px !important;
  }
  .bulk-inline-actions .btn,
  .bulk-inline-panel .bulk-form-actions .btn{
    flex:0 0 auto !important;
    justify-content:center !important;
  }
}

/* Helpdesk workflow tabs/status updates. The legacy Complete pending class is
   styled as Resolved until existing rows are migrated. */
.status-complete_pending{background:#dcfce7;color:#166534}.compact-status.status-complete_pending::before{background:#22c55e}.compact-state-badge.status-complete_pending{background:#dcfce7;color:#166534}.compact-state-badge.status-open{background:#ffedd5;color:#9a3412}

/* Raise ticket modal, split details/photo steps with friendly icons */
.question-icon{display:inline-grid;place-items:center;width:42px;height:42px;margin-right:10px;border-radius:14px;background:#f7e9ef;border:1px solid #ead2dc;font-size:1.2rem;vertical-align:middle}
.upload-panel{display:grid;gap:10px}
.upload-label{margin:0;font-weight:1000}
.upload-input{position:absolute!important;left:-9999px!important;width:1px!important;height:1px!important;opacity:0!important;pointer-events:none!important}
.dropzone{display:flex;align-items:center;gap:16px;border:3px dashed #d4a6ba;border-radius:22px;padding:18px 20px;background:#fff8fb;cursor:pointer;transition:border-color .15s ease, background .15s ease, box-shadow .15s ease}
.dropzone:hover,.dropzone:focus{border-color:var(--brand);background:#fff;box-shadow:0 0 0 3px rgba(166,47,91,.08);outline:0}
.dropzone.dragover{border-color:var(--blue);background:#f0f9ff;box-shadow:0 0 0 3px rgba(71,167,220,.12)}
.dropzone-icon{width:56px;height:56px;border-radius:18px;background:#fff;color:var(--brand);display:grid;place-items:center;font-size:1.7rem;border:1px solid #ecd5df;flex:0 0 auto}
.dropzone-text{display:grid;gap:4px}
.dropzone-text strong{font-size:1rem;color:#172033}
.dropzone-text span{font-size:.94rem;color:var(--muted)}
.upload-status{font-weight:900}
.photo-preview-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}
.photo-preview-card{border:1px solid #eadfe5;border-radius:16px;background:#fff;overflow:hidden}
.photo-preview-card img{display:block;width:100%;height:118px;object-fit:cover}
.photo-preview-card small{display:block;padding:8px 10px;color:#475467;font-weight:800;line-height:1.25;word-break:break-word}
.review-box div b{display:inline-block;margin-bottom:3px}
@media(max-width:720px){.question-icon{width:36px;height:36px;margin-right:8px;border-radius:12px;font-size:1rem}.dropzone{padding:14px;align-items:flex-start}.dropzone-icon{width:48px;height:48px;border-radius:14px;font-size:1.4rem}.photo-preview-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media(max-width:480px){.photo-preview-grid{grid-template-columns:1fr}}

/* Live ticket update banner */
.live-update-banner{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:12px 16px;margin:0 0 14px;border:1px solid #b7d8f3;background:#eef7ff;border-radius:16px;color:#12344d;box-shadow:0 10px 24px rgba(18,52,77,.08)}
.live-update-banner strong{display:block;margin-bottom:2px}
.live-update-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.live-update-actions .btn{min-height:40px;padding:9px 14px}
@media(max-width:780px){.live-update-banner{flex-direction:column;align-items:flex-start}.live-update-actions{width:100%}.live-update-actions .btn{flex:1 1 150px}}


/* Email update indicator on ticket list */
.compact-ticket-badges{display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.compact-email-update{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:4px 9px;background:#fff3bf;color:#7a4b00;border:1px solid #f7d66a;font-size:.78rem;font-weight:1000;line-height:1.1}
.compact-ticket-row.has-email-update{border-left:5px solid #f2c94c;background:#fff8d6}
.compact-ticket-row.has-email-update:hover{background:#fff5bf}
.compact-ticket-row.has-email-update .compact-avatar{box-shadow:0 0 0 3px rgba(242,201,76,.22)}
.dashboard-update-notice{display:flex;justify-content:space-between;align-items:center;gap:12px;margin:0 0 12px;padding:10px 12px;border-radius:14px;border:1px solid #bae6fd;background:#e0f2fe;color:#075985}
.dashboard-update-notice .btn{min-height:36px;padding:7px 12px}
@media(max-width:720px){.dashboard-update-notice{align-items:flex-start;flex-direction:column}.dashboard-update-notice .btn{width:100%}}

/* Floating ticket action dock, moved from side/bottom controls */
.ticket-action-dock{
  position:sticky;
  top:142px;
  z-index:4;
  display:grid;
  grid-template-columns:auto minmax(300px,1.1fr) minmax(300px,1.4fr) auto;
  gap:10px;
  align-items:end;
  margin:0 0 14px;
  padding:10px 12px;
  border-color:#d8e7f4;
  background:rgba(255,255,255,.96);
  backdrop-filter:blur(8px);
  box-shadow:0 14px 32px rgba(15,23,42,.12);
}
.ticket-action-dock-title{
  align-self:center;
  display:grid;
  gap:4px;
  min-width:120px;
}
.ticket-action-number{
  font-weight:1000;
  color:var(--brand);
  white-space:nowrap;
}
.ticket-action-status{
  display:inline-flex;
  width:max-content;
  border-radius:999px;
  padding:4px 9px;
  font-size:.82rem;
  font-weight:1000;
}
.ticket-action-form{
  display:flex;
  align-items:end;
  gap:8px;
  flex-wrap:wrap;
  margin:0;
}
.ticket-action-form label,
.ticket-trash-form label{
  margin:0;
  font-size:.8rem;
  line-height:1.15;
  color:#344054;
}
.ticket-action-form select,
.ticket-action-form textarea,
.ticket-action-form input[type="file"]{
  margin-top:4px;
  min-height:34px;
  padding:6px 9px;
  border-radius:10px;
  font-size:.9rem;
}
.ticket-update-form label{min-width:118px;flex:1 1 118px}
.ticket-update-form .btn,
.ticket-comment-form .btn,
.ticket-trash-form .btn{
  min-height:34px;
  padding:7px 11px;
  border-radius:10px;
  white-space:nowrap;
}
.ticket-comment-form{align-items:end}
.ticket-comment-label{flex:1 1 220px;min-width:220px}
.ticket-comment-form textarea{
  min-height:42px;
  resize:vertical;
}
.ticket-photo-label{flex:0 1 180px;min-width:160px}
.internal-note{
  display:inline-flex!important;
  align-items:center;
  gap:6px;
  min-height:34px;
  white-space:nowrap;
}
.internal-note input{width:auto;margin:0!important}
.ticket-trash-form{margin:0;align-self:end}
.ticket-action-public-status{
  align-self:center;
  font-weight:900;
  color:#344054;
}
.ticket-view{grid-template-columns:minmax(0,1fr)}
.action-card{display:none!important}
.comments .comment-form{display:none!important}

@media(max-width:1180px){
  .ticket-action-dock{
    top:150px;
    grid-template-columns:1fr;
    align-items:stretch;
  }
  .ticket-action-dock-title{
    display:flex;
    align-items:center;
    justify-content:space-between;
    gap:10px;
  }
  .ticket-update-form label,
  .ticket-comment-label,
  .ticket-photo-label{min-width:0;flex:1 1 180px}
  .ticket-trash-form{justify-self:start}
}
@media(max-width:800px){
  .ticket-action-dock{
    top:172px;
    padding:8px;
    border-radius:16px;
  }
  .ticket-action-form{gap:6px}
  .ticket-action-form label,
  .ticket-update-form label,
  .ticket-comment-label,
  .ticket-photo-label,
  .ticket-action-form .btn,
  .ticket-trash-form .btn{
    flex:1 1 100%;
    width:100%;
  }
  .ticket-comment-form textarea{min-height:58px}
}


/* Ticket action dock buttons and modal forms */
.ticket-action-dock{
  grid-template-columns:auto minmax(300px,1fr) auto auto;
}
.ticket-action-buttons{
  display:flex;
  align-items:end;
  gap:8px;
  flex-wrap:wrap;
  margin:0;
}
.ticket-action-buttons .btn{
  min-height:34px;
  padding:7px 12px;
  border-radius:10px;
  white-space:nowrap;
}
.ticket-mini-dialog{
  width:min(860px, calc(100vw - 32px));
  border:0;
  border-radius:24px;
  padding:0;
  background:transparent;
  color:#172033;
}
.ticket-mini-dialog::backdrop{
  background:rgba(15,23,42,.46);
  backdrop-filter:blur(3px);
}
.ticket-mini-dialog-card{
  background:#fff;
  border-radius:24px;
  box-shadow:0 30px 80px rgba(15,23,42,.28);
  overflow:hidden;
}
.ticket-mini-dialog-header{
  display:flex;
  align-items:flex-start;
  justify-content:space-between;
  gap:16px;
  padding:20px 22px;
  background:linear-gradient(135deg, rgba(166,47,91,.98), rgba(139,38,78,.98));
  color:#fff;
}
.ticket-mini-dialog-header h2{
  margin:3px 0 0;
  font-size:1.55rem;
  line-height:1.1;
}
.ticket-mini-dialog-header .eyebrow{
  margin:0;
  color:rgba(255,255,255,.78);
}
.dialog-x{
  appearance:none;
  border:2px solid rgba(255,255,255,.58);
  background:rgba(255,255,255,.12);
  color:#fff;
  width:42px;
  height:42px;
  border-radius:999px;
  display:grid;
  place-items:center;
  font-size:1.7rem;
  line-height:1;
  cursor:pointer;
}
.ticket-modal-form{
  display:grid;
  gap:14px;
  padding:20px 22px 22px;
}
.ticket-modal-form label{
  margin:0;
  font-weight:1000;
  color:#172033;
}
.ticket-modal-form textarea,
.ticket-modal-form input[type="file"]{
  width:100%;
  margin-top:7px;
  border:1px solid #d0d5dd;
  border-radius:14px;
  padding:12px 13px;
  font-size:1rem;
  background:#fff;
}
.ticket-modal-form textarea{
  resize:vertical;
  min-height:130px;
}
.ticket-modal-form .internal-note{
  color:#344054;
  font-weight:900;
}
.field-help{
  display:block;
  margin-top:-7px;
  color:#667085;
  font-weight:800;
}
.quick-raise-email-choice{
  display:flex;
  align-items:flex-start;
  gap:11px;
  margin-top:2px;
  padding:13px 14px;
  border:1px solid #dbe4ee;
  border-radius:14px;
  background:#f8fafc;
  cursor:pointer;
}
.quick-raise-email-choice input{
  width:18px;
  height:18px;
  margin:3px 0 0;
  flex:0 0 auto;
  accent-color:#18546a;
}
.quick-raise-email-choice span{
  display:grid;
  gap:3px;
}
.quick-raise-email-choice small{
  color:#667085;
  font-weight:700;
  line-height:1.4;
}
.modal-actions{
  display:flex;
  justify-content:flex-end;
  gap:10px;
  flex-wrap:wrap;
  padding-top:4px;
}
.modal-actions .btn{
  min-height:44px;
  padding:10px 16px;
}
@media(max-width:1180px){
  .ticket-action-dock{
    grid-template-columns:1fr;
  }
  .ticket-action-buttons{
    justify-content:flex-start;
  }
}
@media(max-width:800px){
  .ticket-action-buttons .btn{
    flex:1 1 100%;
    width:100%;
  }
  .ticket-mini-dialog{
    width:calc(100vw - 20px);
  }
  .ticket-mini-dialog-header,
  .ticket-modal-form{
    padding-left:16px;
    padding-right:16px;
  }
  .modal-actions .btn{
    flex:1 1 100%;
  }
}


/* Ticket floating dock tidy-up, status/priority only plus action buttons */
.ticket-action-dock{
  grid-template-columns:auto minmax(320px,1fr) auto !important;
  align-items:end !important;
}
.ticket-action-dock-title{
  align-self:center !important;
  min-width:128px !important;
}
.ticket-action-number{
  display:block !important;
  line-height:1.1 !important;
}
.ticket-action-status{
  margin-top:4px !important;
}
.ticket-update-form{
  display:flex !important;
  gap:10px !important;
  align-items:end !important;
  flex-wrap:wrap !important;
}
.ticket-update-form label{
  min-width:130px !important;
  flex:1 1 130px !important;
}
.ticket-update-form .btn{
  display:none !important;
}
.ticket-action-buttons{
  justify-content:flex-end !important;
  gap:8px !important;
}
.ticket-outline-action{
  background:#fff !important;
  color:#007fa8 !important;
  border:2px solid #00b1eb !important;
  box-shadow:none !important;
}
.ticket-outline-action:hover{
  background:#eefaff !important;
  color:#005f7f !important;
}
.ticket-save-dock-button{
  order:99 !important;
}
.live-update-banner{
  justify-content:flex-start !important;
  border-color:#f7d66a !important;
  background:#fff8d6 !important;
  color:#5f3b00 !important;
}
.live-update-actions{display:none !important;}
@media(max-width:920px){
  .ticket-action-dock{
    grid-template-columns:1fr !important;
    top:104px !important;
  }
  .ticket-action-buttons{justify-content:stretch !important;}
  .ticket-action-buttons .btn{flex:1 1 150px !important;}
}

/* Ticket dock refinement, remove ticket number/status block from floating controls */
.ticket-action-dock{
  grid-template-columns:minmax(260px,1fr) auto !important;
  align-items:end !important;
}
.ticket-action-dock-title{display:none !important;}
.ticket-update-form{
  grid-column:auto !important;
}
.ticket-action-buttons{
  grid-column:auto !important;
}
@media(max-width:920px){
  .ticket-action-dock{
    grid-template-columns:1fr !important;
  }
}


/* Ticket comment notification options */
.ticket-comment-options{
  display:flex;
  flex-direction:column;
  gap:8px;
  padding:4px 0 0;
}
.ticket-comment-options .email-update-note,
.ticket-comment-options .internal-note{
  display:flex;
  align-items:center;
  gap:8px;
  font-weight:800;
  color:#172033;
}
.ticket-comment-options .email-update-note{
  background:#f3fbff;
  border:1px solid #bdefff;
  border-radius:12px;
  padding:10px 12px;
}
.ticket-comment-options .email-update-note.is-disabled{
  opacity:.55;
  background:#f3f4f6;
  border-color:#e5e7eb;
}

/* Compact comment notification row */
.ticket-comment-options{
  display:flex !important;
  flex-direction:row !important;
  align-items:center !important;
  justify-content:space-between !important;
  gap:12px !important;
  padding:2px 0 0 !important;
  flex-wrap:wrap !important;
}
.ticket-comment-options .email-update-note,
.ticket-comment-options .internal-note{
  width:auto !important;
  flex:0 0 auto !important;
  display:inline-flex !important;
  align-items:center !important;
  gap:5px !important;
  margin:0 !important;
  line-height:1.2 !important;
  font-size:.9rem !important;
}
.ticket-comment-options .email-update-note{
  padding:6px 9px !important;
  border-radius:999px !important;
  background:#f7fcff !important;
  border:1px solid #bdefff !important;
}
.ticket-comment-options .internal-note{
  margin-left:auto !important;
  color:#344054 !important;
}
.ticket-comment-options input[type="checkbox"]{
  width:16px !important;
  height:16px !important;
  margin:0 !important;
  flex:0 0 16px !important;
}
.ticket-comment-options .email-update-note.is-disabled{
  opacity:.55 !important;
  background:#f3f4f6 !important;
  border-color:#e5e7eb !important;
}
@media(max-width:560px){
  .ticket-comment-options{
    align-items:flex-start !important;
  }
  .ticket-comment-options .internal-note{
    margin-left:0 !important;
  }
}

/* Basic WYSIWYG comment editor */
.wysiwyg-label{
  display:block;
  font-weight:1000;
  margin-bottom:-6px !important;
}
.wysiwyg-box{
  border:1px solid #d0d5dd;
  border-radius:16px;
  overflow:hidden;
  background:#fff;
}
.wysiwyg-toolbar{
  display:flex;
  align-items:center;
  gap:8px;
  flex-wrap:wrap;
  padding:10px;
  background:#f8fafc;
  border-bottom:1px solid #e5e7eb;
}
 .wysiwyg-toolbar button{
  appearance:none;
  border:1px solid #cbd5e1;
  background:#fff;
  color:#172033;
  border-radius:10px;
  padding:0 11px;
  min-height:38px;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  line-height:1;
  font-weight:900;
  cursor:pointer;
}
.wysiwyg-toolbar button:hover,
.wysiwyg-toolbar button:focus{
  border-color:#00b1eb;
  box-shadow:0 0 0 3px rgba(0,177,235,.14);
  outline:0;
}
.wysiwyg-control{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  min-height:38px;
  height:38px;
  padding:0 7px;
  border:1px solid #cbd5e1;
  background:#fff;
  border-radius:10px;
  color:#172033;
  font-size:.9rem;
  font-weight:900;
}
.wysiwyg-control-colour{width:145px;}
.wysiwyg-control-size{width:120px;}
.wysiwyg-control select{
  appearance:auto;
  border:0;
  background:transparent;
  color:#172033;
  font-weight:800;
  min-height:34px;
  width:100%;
  max-width:none;
  cursor:pointer;
}
.wysiwyg-control:focus-within{
  border-color:#00b1eb;
  box-shadow:0 0 0 3px rgba(0,177,235,.14);
}
.wysiwyg-editor{
  min-height:230px;
  max-height:480px;
  overflow:auto;
  padding:12px 13px;
  font-size:1rem;
  line-height:1.5;
  outline:0;
}
.wysiwyg-editor:empty::before{
  content:attr(data-placeholder);
  color:#98a2b3;
}
.wysiwyg-editor:focus{
  box-shadow:inset 0 0 0 2px rgba(0,177,235,.22);
}
.wysiwyg-editor.wysiwyg-error{
  box-shadow:inset 0 0 0 2px #ef4444;
  background:#fff7f7;
}
.wysiwyg-editor p{margin:0 0 10px;}
.wysiwyg-editor ul,
.wysiwyg-editor ol,
.comment-body ul,
.comment-body ol{
  margin:8px 0 8px 22px;
  padding:0;
}
.comment-body{
  margin-top:8px;
  line-height:1.55;
}
.comment-body p{margin:0 0 10px;}
.comment-body p:last-child{margin-bottom:0;}
.comment-heading{display:flex;align-items:baseline;justify-content:space-between;gap:10px;flex-wrap:wrap;margin-bottom:8px}.comment-heading .comment-author{color:#172033;font-size:1rem}.comment-heading small{margin:0}.comment-heading + .comment-body{padding-left:0}
.comment-heading-actions{display:inline-flex;align-items:center;gap:7px;margin-left:auto}.comment-delete-form{display:inline-flex;margin:0}.comment-delete-button{display:grid;place-items:center;width:28px;height:28px;padding:4px;border:1px solid #d0d5dd;border-bottom-width:3px;border-radius:8px;background:linear-gradient(180deg,#fff,#e7ebef);color:#667085;box-shadow:0 2px 4px rgba(15,23,42,.12);cursor:pointer}.comment-delete-button svg{width:16px;height:16px;fill:currentColor}.comment-delete-button:hover,.comment-delete-button:focus-visible{color:#991b1b;border-color:#fda4af;background:linear-gradient(180deg,#fff5f5,#ffe4e6);outline:2px solid transparent}.comment-delete-button:active{transform:translateY(1px);border-bottom-width:1px;box-shadow:none}
.quick-comment-form{margin-top:18px;padding-top:16px;border-top:2px solid #dbe4ee}.quick-comment-form > label{margin:0 0 7px;color:#172033}.quick-comment-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:10px;align-items:stretch}.quick-comment-row textarea{min-height:76px;resize:vertical;border:2px solid #98a2b3;border-bottom-width:4px}.quick-comment-row .btn{align-self:stretch;min-width:132px}.quick-comment-form > small{display:block;margin-top:7px;color:#667085;font-weight:800;line-height:1.35}@media(max-width:620px){.quick-comment-row{grid-template-columns:1fr}.quick-comment-row .btn{width:100%}}
.comment-body a,
.wysiwyg-editor a{
  color:#006C9C;
  font-weight:800;
  text-decoration:underline;
  text-underline-offset:2px;
}
.comment-body span,
.wysiwyg-editor span{
  line-height:inherit;
}
.wysiwyg-help{margin-top:-8px !important;}
@media(max-width:560px){
  .wysiwyg-toolbar button{flex:1 1 auto;}
  .wysiwyg-control{flex:1 1 130px;width:auto;}
  .wysiwyg-control select{max-width:none;}
  .wysiwyg-editor{min-height:190px;}
}

/* WYSIWYG review fixes */
.wysiwyg-toolbar button.is-active,
.wysiwyg-toolbar button[aria-pressed="true"]{
  background:#00b1eb;
  border-color:#00b1eb;
  color:#fff;
  box-shadow:0 0 0 3px rgba(0,177,235,.16);
}
.wysiwyg-toolbar button.is-active strong,
.wysiwyg-toolbar button[aria-pressed="true"] strong,
.wysiwyg-toolbar button.is-active em,
.wysiwyg-toolbar button[aria-pressed="true"] em{color:#fff;}

/* WYSIWYG inline image support */
.wysiwyg-inline-image{
  display:inline-flex;
  align-items:center;
  max-width:100%;
  gap:6px;
  margin:3px 4px 3px 0;
  padding:6px 9px;
  border:1px solid #bdefff;
  background:#f3fbff;
  color:#075985;
  border-radius:999px;
  font-weight:900;
  font-size:.9rem;
  vertical-align:middle;
  user-select:none;
}
.wysiwyg-editor.wysiwyg-dragover{
  background:#f0fbff;
  box-shadow:inset 0 0 0 3px rgba(0,177,235,.28);
}
.comment-body img{
  display:block;
  max-width:min(100%, 520px);
  max-height:420px;
  object-fit:contain;
  margin:10px 0;
  border-radius:14px;
  border:1px solid #e5e7eb;
  box-shadow:0 8px 18px rgba(16,24,40,.08);
}

/* Header logo and right-aligned navigation updates, 01/05 */
.brand-logo-wrap{
  width:92px;
  height:58px;
  border-radius:999px;
  background:#fff;
  display:flex;
  align-items:center;
  justify-content:center;
  padding:4px 8px;
  flex:0 0 auto;
  box-shadow:0 2px 8px rgba(0,0,0,.10);
}
.brand-logo{
  display:block;
  max-width:100%;
  max-height:100%;
  object-fit:contain;
}
.topbar-main{
  width:100%;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:18px;
}
.topbar nav{
  margin-left:auto;
  justify-content:flex-end;
  text-align:right;
}
.topbar.with-tabs .topbar-main{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:18px;
}
.topbar.with-tabs .topbar-main nav{
  margin-left:auto;
  width:auto;
  justify-content:flex-end;
}
.topbar.with-tabs .topbar-main nav .header-tabs{
  margin:0;
  justify-content:flex-end;
}
.topbar.with-tabs .topbar-tabs{
  display:none;
}
@media(max-width:1100px){
  .topbar.with-tabs .topbar-main{
    align-items:flex-start;
    flex-direction:column;
  }
  .topbar.with-tabs .topbar-main nav{
    width:100%;
    justify-content:flex-start;
    text-align:left;
  }
  .topbar.with-tabs .topbar-main nav .header-tabs{
    justify-content:flex-start;
  }
}
@media(max-width:700px){
  .topbar-main{
    align-items:flex-start;
    flex-direction:column;
  }
  .topbar nav{
    margin-left:0;
    justify-content:flex-start;
    text-align:left;
  }
  .brand-logo-wrap{
    width:82px;
    height:52px;
  }
}

/* Header menu layout update, 01/05
   Puts the menu buttons on their own bottom row and spreads them evenly. */
.topbar{
  flex-direction:column;
  align-items:stretch;
  padding:12px 22px 14px;
}
.topbar-main{
  width:100%;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:18px;
}
.topbar-nav{
  width:100%;
  display:flex;
  align-items:center;
  justify-content:flex-end;
  gap:12px;
  margin:4px 0 0;
}
.topbar-nav > a{
  color:#fff;
  text-decoration:none;
  font-weight:900;
  padding:8px 12px;
  border-radius:999px;
  background:rgba(255,255,255,.12);
  border:1px solid rgba(255,255,255,.22);
}
.topbar-nav > a:hover{
  background:rgba(255,255,255,.18);
}
.topbar.with-tabs .topbar-main{
  width:100%;
}
.topbar.with-tabs .topbar-nav{
  width:100%;
  justify-content:center;
  margin-top:8px;
  overflow:hidden;
}
.topbar.with-tabs .topbar-nav .header-tabs{
  width:100%;
  margin:0;
  display:flex;
  flex-wrap:nowrap;
  gap:12px;
  align-items:center;
  justify-content:space-between;
  overflow-x:auto;
  padding:2px 2px 4px;
  scrollbar-width:thin;
}
.topbar.with-tabs .topbar-nav .header-tabs .tab{
  flex:1 0 auto;
  min-width:132px;
  justify-content:center;
  text-align:center;
  white-space:nowrap;
}
.topbar.with-tabs .topbar-nav .header-tabs .tab span{
  flex:0 0 auto;
}
.topbar .signed-in.topbar-user{
  flex:0 0 auto;
  max-width:42%;
  overflow:hidden;
  text-overflow:ellipsis;
  white-space:nowrap;
}
@media(max-width:800px){
  .topbar{
    padding:12px 14px;
  }
  .topbar-main{
    align-items:flex-start;
    flex-direction:column;
    gap:10px;
  }
  .topbar .signed-in.topbar-user{
    max-width:100%;
  }
  .topbar-nav{
    justify-content:flex-start;
    overflow-x:auto;
    padding-bottom:2px;
  }
  .topbar.with-tabs .topbar-nav .header-tabs{
    justify-content:flex-start;
  }
  .topbar.with-tabs .topbar-nav .header-tabs .tab{
    min-width:max-content;
    padding-left:12px;
    padding-right:12px;
  }
}


.complete-pending-note{grid-column:1/-1;background:#fff7ed;border:1px solid #fed7aa;border-radius:16px;padding:12px;margin-top:4px}.complete-pending-note label{margin-top:0}.complete-pending-note textarea{min-height:86px}.completion-response-card{max-width:780px;margin:32px auto}.completion-response-card h1{margin-top:0}.completion-form{display:grid;gap:14px;margin-top:16px}.feedback-options{display:grid;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:12px}.feedback-option{margin:0;border:1px solid var(--border);border-radius:18px;padding:14px;background:#fff;display:grid;place-items:center;text-align:center;gap:8px;cursor:pointer}.feedback-option:has(input:checked){border-color:var(--brand);box-shadow:0 0 0 3px rgba(166,47,91,.14)}.feedback-option input{width:auto;margin:0}.feedback-emoji{font-size:2.1rem;line-height:1}

/* Hide the dedicated public anti-bot decoy field without using credential-looking names. */
.public-decoy-field{
  position:absolute!important;
  left:-10000px!important;
  top:auto!important;
  width:1px!important;
  height:1px!important;
  overflow:hidden!important;
  opacity:0!important;
  pointer-events:none!important;
}


/* Mobile/tablet raise-ticket layout fixes, added 01/05.
   Keeps the final Create ticket button visible in portrait on iPhone/iPad and
   accounts for Safari's dynamic toolbar/safe area. */
.raise-modal-body{
  -webkit-overflow-scrolling:touch;
}
@supports (height: 100dvh){
  .raise-modal.open .raise-modal-card{
    max-height:96dvh!important;
  }
}
@media(max-width:800px){
  .raise-modal.open{
    height:100vh!important;
    height:100dvh!important;
    padding:0!important;
    align-items:stretch!important;
    justify-content:stretch!important;
  }
  .raise-modal.open .raise-modal-card{
    width:100%!important;
    max-width:none!important;
    height:100vh!important;
    height:100dvh!important;
    min-height:100vh!important;
    min-height:100dvh!important;
    max-height:100vh!important;
    max-height:100dvh!important;
    border-radius:0!important;
    display:flex!important;
    flex-direction:column!important;
    overflow:hidden!important;
  }
  .raise-modal.open .raise-modal-top{
    flex:0 0 auto!important;
    padding:10px 58px 9px 12px!important;
  }
  .raise-modal.open .raise-modal-step{
    margin-bottom:7px!important;
    font-size:.88rem!important;
  }
  .raise-modal.open .raise-progress{
    height:10px!important;
  }
  .raise-modal.open .modal-close{
    width:44px!important;
    height:44px!important;
    font-size:1.75rem!important;
    border-width:2px!important;
  }
  .raise-modal.open .raise-modal-body{
    flex:1 1 auto!important;
    min-height:0!important;
    max-height:none!important;
    overflow-y:auto!important;
    padding:12px 12px calc(88px + env(safe-area-inset-bottom, 0px))!important;
  }
  .raise-modal.open .raise-modal-title{
    font-size:1.28rem!important;
    margin:0 0 8px!important;
  }
  .raise-modal.open .wizard-page h2{
    font-size:1rem!important;
    line-height:1.25!important;
  }
  .raise-modal.open .wizard-page input,
  .raise-modal.open .wizard-page select,
  .raise-modal.open .wizard-page textarea{
    border-width:2px!important;
    border-radius:14px!important;
    padding:12px 12px!important;
    font-size:16px!important;
  }
  .raise-modal.open .wizard-actions{
    position:sticky!important;
    left:0!important;
    right:0!important;
    bottom:0!important;
    z-index:5!important;
    margin:12px -12px calc(-88px - env(safe-area-inset-bottom, 0px))!important;
    padding:12px 12px calc(12px + env(safe-area-inset-bottom, 0px))!important;
    display:flex!important;
    gap:8px!important;
    background:linear-gradient(180deg,rgba(255,255,255,.88),#fff 34%)!important;
    border-top:1px solid #eef2f6!important;
    box-shadow:0 -10px 24px rgba(15,23,42,.08)!important;
  }
  .raise-modal.open .wizard-actions .btn{
    flex:1 1 0!important;
    min-width:0!important;
    min-height:48px!important;
    padding:11px 10px!important;
    border-radius:14px!important;
    font-size:.96rem!important;
    white-space:normal!important;
  }
  .raise-modal.open .priority-grid{
    grid-template-columns:1fr!important;
    gap:8px!important;
  }
  .raise-modal.open .priority-card{
    min-height:auto!important;
    padding:10px 12px!important;
  }
  .raise-modal.open .dropzone{
    padding:12px!important;
    gap:10px!important;
  }
  .raise-modal.open .dropzone-icon{
    width:42px!important;
    height:42px!important;
  }
}
@media(max-width:380px){
  .raise-modal.open .raise-modal-title{
    font-size:1.15rem!important;
  }
  .raise-modal.open .wizard-actions .btn{
    font-size:.9rem!important;
    padding-left:8px!important;
    padding-right:8px!important;
  }
}

/* Header logo, status tabs and 3D action buttons, 03/07/2026 */
.brand-logo-wrap{
  width:104px;
  height:64px;
  padding:0;
  border-radius:0;
  background:transparent;
  box-shadow:none;
}
.brand-logo{
  width:100%;
  height:100%;
}
.topbar-utilities{
  margin-left:auto;
  display:flex;
  align-items:center;
  justify-content:flex-end;
  gap:14px;
  min-width:0;
}
.topbar-actions{
  display:flex;
  align-items:center;
  gap:12px;
  flex-wrap:wrap;
}
.header-action-button{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  min-height:42px;
  padding:9px 18px;
  border:1px solid rgba(255,255,255,.9);
  border-radius:12px;
  background:linear-gradient(180deg,#fff 0%,#f4f5f7 72%,#e3e6eb 100%);
  color:var(--brand)!important;
  text-decoration:none;
  font-weight:1000;
  letter-spacing:.01em;
  box-shadow:0 5px 0 #742040,0 8px 16px rgba(63,15,35,.28);
  transform:translateY(-2px);
  transition:transform .12s ease,box-shadow .12s ease,filter .12s ease;
}
.header-action-button:hover{
  filter:brightness(1.02);
  transform:translateY(0);
  box-shadow:0 3px 0 #742040,0 6px 12px rgba(63,15,35,.24);
}
.header-action-button:active{
  transform:translateY(3px);
  box-shadow:0 1px 0 #742040,0 3px 7px rgba(63,15,35,.20);
}
.header-action-button.active{
  background:linear-gradient(180deg,#32c4f4 0%,#00b1eb 72%,#008fbe 100%);
  color:#fff!important;
  border-color:#63d1f5;
  box-shadow:0 5px 0 #00789f,0 8px 16px rgba(0,76,102,.30);
}
.topbar.with-tabs{
  padding-bottom:0;
}
.topbar.with-tabs .topbar-nav{
  margin-top:12px;
  align-items:flex-end;
  overflow:visible;
}
.topbar.with-tabs .topbar-nav .header-status-tabs{
  align-items:flex-end;
  gap:5px;
  margin-top:-8px;
  padding:8px 2px 0;
  overflow-x:auto;
  overflow-y:hidden;
}
.topbar.with-tabs .topbar-nav .header-status-tabs .tab{
  min-width:128px;
  min-height:44px;
  padding:10px 15px 9px;
  border:1px solid rgba(255,255,255,.34);
  border-bottom:0;
  border-radius:13px 13px 0 0;
  background:rgba(102,23,57,.42);
  color:#fff;
  box-shadow:inset 0 1px 0 rgba(255,255,255,.16);
  transform:none;
  transition:background .15s ease,transform .15s ease,box-shadow .15s ease;
}
.topbar.with-tabs .topbar-nav .header-status-tabs .tab:hover{
  background:rgba(255,255,255,.22);
  transform:translateY(-2px);
}
.topbar.with-tabs .topbar-nav .header-status-tabs .tab.active{
  min-height:44px;
  padding:10px 15px 9px;
  background:rgba(255,255,255,.23);
  color:#fff;
  border-color:rgba(255,255,255,.72);
  box-shadow:inset 0 1px 0 rgba(255,255,255,.22),inset 0 -3px 0 #00b1eb,0 2px 7px rgba(58,10,31,.16);
  transform:none;
}
.topbar.with-tabs .topbar-nav .header-status-tabs .tab span{
  background:rgba(255,255,255,.18);
  color:#fff;
}
.topbar.with-tabs .topbar-nav .header-status-tabs .tab.active span{
  background:rgba(255,255,255,.28);
  color:#fff;
}
.raise-modal-brand{
  min-width:150px!important;
  padding:0!important;
  border-radius:0!important;
  background:transparent!important;
  box-shadow:none!important;
}
.raise-modal-brand-logo{
  display:block;
  width:150px;
  height:auto;
}
@media(max-width:980px) and (min-width:801px){
  .raise-modal-brand{
    display:block!important;
    min-width:120px!important;
  }
  .raise-modal-brand-logo{
    width:120px;
  }
}
@media(max-width:1000px){
  .topbar-main{
    align-items:flex-start;
  }
  .topbar-utilities{
    width:100%;
    margin-left:0;
    justify-content:space-between;
  }
}
@media(max-width:800px){
  .brand-logo-wrap{
    width:92px;
    height:57px;
  }
  .topbar-utilities{
    align-items:flex-start;
    flex-direction:column-reverse;
    gap:10px;
  }
  .topbar-actions{
    width:100%;
    flex-wrap:nowrap;
  }
  .header-action-button{
    flex:1 1 0;
    min-width:0;
    padding-left:12px;
    padding-right:12px;
  }
  .topbar.with-tabs .topbar-nav{
    margin-top:10px;
    padding-bottom:0;
  }
  .topbar.with-tabs .topbar-nav .header-status-tabs{
    justify-content:flex-start;
  }
  .topbar.with-tabs .topbar-nav .header-status-tabs .tab{
    min-width:max-content;
  }
}

/* Shared raised maroon button style based on the supplied PO button reference, 03/07/2026 */
.btn.btn.btn.btn,
.header-action-button.header-action-button.header-action-button.header-action-button{
  appearance:none!important;
  -webkit-appearance:none!important;
  border:2px solid #51122a!important;
  border-radius:2px!important;
  background:linear-gradient(180deg,#c8658d 0%,#b04a77 18%,#96305f 58%,#701d3c 100%)!important;
  color:#fff!important;
  box-shadow:inset 0 2px 0 rgba(255,255,255,.78),inset 0 -1px 0 rgba(61,8,29,.28),0 6px 0 #51122a,0 10px 17px rgba(38,8,20,.28)!important;
  text-shadow:0 2px 2px rgba(40,7,20,.72)!important;
  font-weight:1000!important;
  letter-spacing:.01em!important;
  text-decoration:none!important;
  transform:translateY(-2px)!important;
  transition:transform .12s ease,box-shadow .12s ease,filter .12s ease!important;
}
.btn.btn.btn.btn:hover,
.header-action-button.header-action-button.header-action-button.header-action-button:hover{
  filter:brightness(1.08)!important;
  transform:translateY(0)!important;
  box-shadow:inset 0 2px 0 rgba(255,255,255,.82),inset 0 -1px 0 rgba(61,8,29,.25),0 4px 0 #51122a,0 8px 14px rgba(38,8,20,.25)!important;
}
.btn.btn.btn.btn:active,
.header-action-button.header-action-button.header-action-button.header-action-button:active{
  filter:brightness(.98)!important;
  transform:translateY(4px)!important;
  box-shadow:inset 0 2px 0 rgba(255,255,255,.60),inset 0 -1px 0 rgba(61,8,29,.32),0 1px 0 #51122a,0 3px 7px rgba(38,8,20,.22)!important;
}
.btn.btn.btn.btn:focus-visible,
.header-action-button.header-action-button.header-action-button.header-action-button:focus-visible{
  outline:3px solid #8ce3ff!important;
  outline-offset:4px!important;
}
.btn.btn.btn.btn[disabled],
.btn.btn.btn.btn:disabled{
  opacity:.5!important;
  cursor:not-allowed!important;
  filter:grayscale(.18)!important;
  transform:none!important;
  box-shadow:inset 0 2px 0 rgba(255,255,255,.55),0 3px 0 #51122a!important;
}
.btn.danger.btn.btn,
.btn.btn.btn.btn.danger{
  border-color:#64151f!important;
  background:linear-gradient(180deg,#ef7b84 0%,#d94d5a 42%,#a91f31 100%)!important;
  box-shadow:inset 0 2px 0 rgba(255,255,255,.72),0 6px 0 #64151f,0 10px 17px rgba(74,10,18,.25)!important;
}
.header-action-button.active.header-action-button.header-action-button.header-action-button,
.btn.active.btn.btn.btn{
  border-color:#8ce3ff!important;
  box-shadow:inset 0 2px 0 rgba(255,255,255,.78),inset 0 -3px 0 #00b1eb,0 6px 0 #51122a,0 10px 17px rgba(38,8,20,.28)!important;
}
.header-action-button{
  min-height:46px;
  padding:10px 20px;
  white-space:nowrap;
}
/* Keep the ticket action dock below the now-consistent sticky header at every viewport size. */
.ticket-action-dock{
  top:calc(var(--hd-topbar-height, 142px) + 10px)!important;
}
@media(max-width:800px){
  .topbar-actions{
    display:grid;
    grid-template-columns:repeat(2,minmax(0,1fr));
    gap:12px;
  }
  .header-action-button{
    width:100%;
    min-width:0;
    padding-left:10px;
    padding-right:10px;
  }
}
@media(max-width:430px){
  .topbar-actions{
    grid-template-columns:1fr;
  }
}


/* V1.1.4: compact shared 3D buttons and remove redundant dashboard action, 03/07/2026 */
.btn.btn.btn.btn{
  min-height:36px!important;
  padding:7px 12px!important;
  font-size:.9rem!important;
  line-height:1.15!important;
  box-shadow:inset 0 2px 0 rgba(255,255,255,.78),inset 0 -1px 0 rgba(61,8,29,.28),0 4px 0 #51122a,0 7px 12px rgba(38,8,20,.24)!important;
  transform:translateY(-1px)!important;
}
.btn.btn.btn.btn:hover{
  transform:translateY(0)!important;
  box-shadow:inset 0 2px 0 rgba(255,255,255,.82),inset 0 -1px 0 rgba(61,8,29,.25),0 3px 0 #51122a,0 6px 10px rgba(38,8,20,.22)!important;
}
.btn.btn.btn.btn:active{
  transform:translateY(3px)!important;
  box-shadow:inset 0 2px 0 rgba(255,255,255,.60),inset 0 -1px 0 rgba(61,8,29,.32),0 1px 0 #51122a,0 2px 5px rgba(38,8,20,.20)!important;
}
.btn.danger.btn.btn,
.btn.btn.btn.btn.danger{
  box-shadow:inset 0 2px 0 rgba(255,255,255,.72),0 4px 0 #64151f,0 7px 12px rgba(74,10,18,.22)!important;
}
.header-action-button.header-action-button.header-action-button.header-action-button{
  min-height:38px!important;
  padding:7px 14px!important;
  font-size:.88rem!important;
  line-height:1.1!important;
  box-shadow:inset 0 2px 0 rgba(255,255,255,.78),inset 0 -1px 0 rgba(61,8,29,.28),0 4px 0 #51122a,0 7px 12px rgba(38,8,20,.24)!important;
  transform:translateY(-1px)!important;
}
.header-action-button.header-action-button.header-action-button.header-action-button:hover{
  transform:translateY(0)!important;
  box-shadow:inset 0 2px 0 rgba(255,255,255,.82),inset 0 -1px 0 rgba(61,8,29,.25),0 3px 0 #51122a,0 6px 10px rgba(38,8,20,.22)!important;
}
.header-action-button.header-action-button.header-action-button.header-action-button:active{
  transform:translateY(3px)!important;
  box-shadow:inset 0 2px 0 rgba(255,255,255,.60),inset 0 -1px 0 rgba(61,8,29,.32),0 1px 0 #51122a,0 2px 5px rgba(38,8,20,.20)!important;
}
.header-action-button.active.header-action-button.header-action-button.header-action-button{
  box-shadow:inset 0 2px 0 rgba(255,255,255,.78),inset 0 -3px 0 #00b1eb,0 4px 0 #51122a,0 7px 12px rgba(38,8,20,.24)!important;
}
@media(max-width:800px){
  .topbar-actions{gap:9px}
  .header-action-button.header-action-button.header-action-button.header-action-button{
    padding:7px 9px!important;
    font-size:.84rem!important;
  }
}

/* V1.1.5: compact Search button, 03/07/2026 */
.searchbar .btn.btn.btn.btn,
.searchbar button.btn.btn.btn.btn{
  min-width:86px!important;
  min-height:30px!important;
  padding:4px 9px!important;
  border-width:1px!important;
  font-size:.82rem!important;
  line-height:1.05!important;
  box-shadow:inset 0 1px 0 rgba(255,255,255,.78),inset 0 -1px 0 rgba(61,8,29,.25),0 3px 0 #51122a,0 5px 8px rgba(38,8,20,.20)!important;
  transform:translateY(-1px)!important;
}
.searchbar .btn.btn.btn.btn:hover,
.searchbar button.btn.btn.btn.btn:hover{
  transform:translateY(0)!important;
  box-shadow:inset 0 1px 0 rgba(255,255,255,.82),inset 0 -1px 0 rgba(61,8,29,.22),0 2px 0 #51122a,0 4px 7px rgba(38,8,20,.18)!important;
}
.searchbar .btn.btn.btn.btn:active,
.searchbar button.btn.btn.btn.btn:active{
  transform:translateY(2px)!important;
  box-shadow:inset 0 1px 0 rgba(255,255,255,.60),0 1px 0 #51122a,0 2px 4px rgba(38,8,20,.16)!important;
}
@media(max-width:800px){
  .searchbar .btn.btn.btn.btn,
  .searchbar button.btn.btn.btn.btn{
    min-width:76px!important;
    min-height:30px!important;
    padding:4px 8px!important;
    font-size:.8rem!important;
  }
}

/* V1.1.6: WCS blue border for the ticket search input, 03/07/2026 */
.searchbar input[type="search"]{
  border:2px solid #00b1eb!important;
}
.searchbar input[type="search"]:focus{
  border-color:#00b1eb!important;
  box-shadow:0 0 0 3px rgba(0,177,235,.16)!important;
  outline:none!important;
}

/* V1.1.7: completed-ticket archive controls, 03/07/2026 */
.archive-toolbar{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:18px;
  margin:0 0 18px;
  padding:14px 16px;
  border:2px solid #00b1eb;
  border-radius:14px;
  background:linear-gradient(180deg,#fff 0%,#f7fcff 100%);
  box-shadow:0 8px 18px rgba(15,23,42,.08);
}
.archive-toolbar-copy{
  display:grid;
  gap:3px;
  min-width:0;
}
.archive-toolbar-copy b{
  color:#5f1536;
  font-size:1rem;
}
.archive-toolbar-copy span{
  color:var(--muted);
  font-size:.9rem;
  line-height:1.35;
}
.archive-toolbar-actions{
  display:flex;
  align-items:center;
  justify-content:flex-end;
  gap:12px;
  flex-wrap:wrap;
}
.archive-toolbar-actions form{margin:0}
.archive-toolbar-actions .btn[aria-disabled="true"]{
  pointer-events:none;
  opacity:.5!important;
  filter:grayscale(.18)!important;
  transform:none!important;
}
.archive-meta{
  color:#5f1536!important;
  font-weight:900;
}
.ticket-archive-badge{
  display:inline-flex;
  align-items:center;
  min-height:28px;
  padding:5px 10px;
  border:1px solid #00b1eb;
  border-radius:999px;
  background:#e9f9ff;
  color:#075f7d;
  font-size:.82rem;
  font-weight:1000;
}
@media(max-width:800px){
  .archive-toolbar{
    align-items:stretch;
    flex-direction:column;
    gap:12px;
  }
  .archive-toolbar-actions{
    justify-content:flex-start;
  }
}
@media(max-width:520px){
  .archive-toolbar-actions,
  .archive-toolbar-actions form,
  .archive-toolbar-actions .btn{
    width:100%;
  }
}

/* V1.1.8: raised ticket column header and inline Quick view, 03/07/2026 */
.ticket-table-shell{
  width:min(1480px,calc(100vw - 32px));
  position:relative;
  left:50%;
  margin:0 0 22px;
  transform:translateX(-50%);
}
.ticket-column-header,
.ticket-table-list .ticket-table-row{
  display:grid!important;
  grid-template-columns:minmax(220px,1.75fr) 92px minmax(118px,.95fr) 96px minmax(105px,.9fr) minmax(112px,.95fr) minmax(105px,.9fr) 104px 82px!important;
  gap:0!important;
  align-items:stretch!important;
}
.ticket-table-shell.has-selection .ticket-column-header,
.ticket-table-shell.has-selection .ticket-table-list .ticket-table-row,
.ticket-table-list.bulk-enabled .ticket-table-row{
  grid-template-columns:46px minmax(220px,1.75fr) 92px minmax(118px,.95fr) 96px minmax(105px,.9fr) minmax(112px,.95fr) minmax(105px,.9fr) 104px 82px!important;
}
.ticket-column-header{
  position:relative;
  z-index:1;
  min-height:46px;
  margin:0 0 8px;
  border:1px solid #51122a;
  border-bottom:2px solid #00b1eb;
  border-radius:5px 5px 2px 2px;
  background:linear-gradient(180deg,#c7648c 0%,#ad4572 20%,#902b58 62%,#711d3d 100%);
  color:#fff;
  box-shadow:inset 0 2px 0 rgba(255,255,255,.62),inset 0 -2px 0 rgba(52,7,25,.35),0 4px 0 #51122a,0 8px 16px rgba(38,8,20,.20);
  text-shadow:0 1px 2px rgba(35,5,18,.75);
  overflow:hidden;
}
.ticket-column-header > span{
  display:flex;
  align-items:center;
  padding:9px 10px;
  border-right:1px solid rgba(255,255,255,.18);
  font-size:.77rem;
  font-weight:1000;
  line-height:1.15;
  letter-spacing:.01em;
}
.ticket-column-header > span:last-child{border-right:0}
.ticket-column-header .ticket-column-select{
  justify-content:center;
  padding-left:4px;
  padding-right:4px;
  font-size:.66rem;
}
.ticket-table-list{
  display:grid!important;
  gap:7px!important;
}
.ticket-table-list .ticket-table-row{
  min-height:72px!important;
  padding:0!important;
  border:1px solid #dfe4eb!important;
  border-radius:6px!important;
  background:#fff;
  box-shadow:0 3px 9px rgba(15,23,42,.045)!important;
  overflow:hidden;
}
.ticket-table-list .ticket-table-row:hover{
  border-color:#cfa6b7!important;
  box-shadow:0 7px 18px rgba(15,23,42,.09)!important;
}
.ticket-table-list .ticket-table-row.selected{
  border-color:#A62F5B!important;
  box-shadow:0 0 0 3px rgba(166,47,91,.12),0 7px 18px rgba(15,23,42,.08)!important;
}
.ticket-table-cell{
  min-width:0;
  display:flex;
  flex-direction:column;
  justify-content:center;
  gap:3px;
  padding:10px 9px;
  border-right:1px solid #edf0f4;
  color:#344054;
  font-size:.79rem;
  line-height:1.3;
  overflow-wrap:anywhere;
}
.ticket-table-cell:last-of-type{border-right:0}
.ticket-table-cell small{
  display:block;
  color:#7a8493;
  font-size:.7rem;
  line-height:1.25;
}
.ticket-select-cell{
  align-items:center;
  padding:8px 5px;
}
.ticket-summary-cell{
  align-items:flex-start;
  padding-left:12px;
}
.ticket-summary-heading{
  display:flex;
  align-items:center;
  flex-wrap:wrap;
  gap:6px;
}
.ticket-summary-number{
  color:#781f48;
  font-size:.78rem;
  font-weight:1000;
  text-decoration:none;
}
.ticket-summary-number:hover{text-decoration:underline}
.ticket-summary-subject{
  color:#172033;
  font-size:.88rem;
  font-weight:900;
  line-height:1.25;
}
.ticket-merged-note,
.ticket-summary-cell .archive-meta{
  color:#7b314f!important;
  font-size:.7rem;
  font-weight:900;
}
.ticket-table-priority,
.ticket-table-status{
  display:inline-flex;
  align-items:center;
  align-self:flex-start;
  gap:6px;
  max-width:100%;
  padding:4px 7px;
  border-radius:999px;
  font-size:.72rem;
  font-weight:1000;
  line-height:1.1;
  white-space:normal;
}
.ticket-table-priority{
  background:#fff7ed;
  color:#8d4511;
}
.ticket-table-status{
  background:#f3f4f6;
  color:#374151;
}
.ticket-table-status.status-open,
.ticket-table-status.status-in_progress{background:#ffedd5;color:#9a3412}
.ticket-table-status.status-on_hold{background:#f3f4f6;color:#374151}
.ticket-table-status.status-waiting_user{background:#dbeafe;color:#1d4ed8}
.ticket-table-status.status-complete_pending,
.ticket-table-status.status-being_fixed,
.ticket-table-status.status-resolved{background:#dcfce7;color:#166534}
.ticket-table-status.status-closed{background:#e5e7eb;color:#374151}
.ticket-quick-view-cell{
  border-right:0;
  align-items:center;
  text-align:center;
}
.ticket-quick-view-link{
  appearance:none;
  -webkit-appearance:none;
  border:0;
  padding:2px 0;
  background:transparent;
  color:#007da8;
  font:inherit;
  font-size:.76rem;
  font-weight:1000;
  text-decoration:underline;
  text-underline-offset:3px;
  cursor:pointer;
}
.ticket-quick-view-link:hover{color:#005a79}
.ticket-quick-view-link:focus-visible{
  outline:3px solid rgba(0,177,235,.32);
  outline-offset:3px;
  border-radius:3px;
}
.ticket-quick-view-panel{
  grid-column:1 / -1;
  display:flex;
  align-items:flex-start;
  justify-content:space-between;
  gap:20px;
  padding:14px 16px 15px;
  border-top:2px solid #00b1eb;
  background:linear-gradient(180deg,#f7fcff 0%,#fff 100%);
  color:#344054;
}
.ticket-quick-view-panel[hidden]{display:none!important}
.ticket-quick-view-panel b{
  display:block;
  margin-bottom:5px;
  color:#5f1536;
  font-size:.82rem;
}
.ticket-quick-view-panel p{
  margin:0;
  max-width:1050px;
  color:#344054;
  font-size:.84rem;
  line-height:1.5;
}
.ticket-quick-open-link{
  flex:0 0 auto;
  color:#007da8;
  font-size:.79rem;
  font-weight:1000;
  text-decoration:underline;
  text-underline-offset:3px;
  white-space:nowrap;
}
.ticket-table-row.has-email-update{
  border-left:5px solid #f2c94c!important;
  background:#fffdf1;
}

@media(max-width:1120px){
  .ticket-table-shell{
    width:100%;
    left:auto;
    margin-left:0;
    margin-right:0;
    transform:none;
  }
  .ticket-column-header{display:none!important}
  .ticket-table-list .ticket-table-row,
  .ticket-table-shell.has-selection .ticket-table-list .ticket-table-row,
  .ticket-table-list.bulk-enabled .ticket-table-row{
    grid-template-columns:repeat(2,minmax(0,1fr))!important;
    border-radius:12px!important;
  }
  .ticket-table-cell{
    position:relative;
    min-height:66px;
    padding:27px 12px 10px;
    border-right:1px solid #edf0f4;
    border-bottom:1px solid #edf0f4;
    font-size:.86rem;
  }
  .ticket-table-cell::before{
    content:attr(data-label);
    position:absolute;
    top:8px;
    left:12px;
    color:#7a314f;
    font-size:.68rem;
    font-weight:1000;
    letter-spacing:.025em;
    text-transform:uppercase;
  }
  .ticket-select-cell{
    grid-column:1 / -1;
    min-height:42px;
    align-items:flex-start;
    padding:12px;
  }
  .ticket-select-cell::before{display:none}
  .ticket-summary-cell{
    grid-column:1 / -1;
    min-height:auto;
    padding-top:30px;
  }
  .ticket-quick-view-cell{align-items:flex-start;text-align:left}
  .ticket-quick-view-panel{grid-column:1 / -1}
}
@media(max-width:620px){
  .ticket-table-list .ticket-table-row,
  .ticket-table-shell.has-selection .ticket-table-list .ticket-table-row,
  .ticket-table-list.bulk-enabled .ticket-table-row{
    grid-template-columns:1fr!important;
  }
  .ticket-table-cell{
    border-right:0;
  }
  .ticket-select-cell,
  .ticket-summary-cell,
  .ticket-quick-view-panel{
    grid-column:1;
  }
  .ticket-quick-view-panel{
    flex-direction:column;
    gap:10px;
  }
}

/* V1.1.9: keep the desktop ticket column headings below the sticky Helpdesk header, 03/07/2026 */
@media(min-width:1121px){
  .ticket-column-header{
    position:sticky;
    top:var(--hd-topbar-height,142px);
    z-index:4;
  }
}

/* V1.2.0: expanded A-Z company contact directory, 03/07/2026 */
.sr-only{
  position:absolute!important;
  width:1px!important;
  height:1px!important;
  padding:0!important;
  margin:-1px!important;
  overflow:hidden!important;
  clip:rect(0,0,0,0)!important;
  white-space:nowrap!important;
  border:0!important;
}
.contacts-directory{
  display:grid;
  gap:16px;
}
.contacts-hero{
  position:relative;
  overflow:hidden;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:24px;
  padding:28px 30px;
  border-radius:24px;
  color:#fff;
  background:
    radial-gradient(circle at 88% 18%,rgba(0,177,235,.34),transparent 26%),
    linear-gradient(135deg,#A62F5B 0%,#842044 58%,#5f1536 100%);
  box-shadow:0 18px 42px rgba(95,21,54,.22);
}
.contacts-hero::after{
  content:"";
  position:absolute;
  right:-42px;
  bottom:-70px;
  width:220px;
  height:220px;
  border:28px solid rgba(255,255,255,.08);
  border-radius:50%;
  pointer-events:none;
}
.contacts-hero > *{position:relative;z-index:1}
.contacts-eyebrow{
  display:block;
  margin-bottom:5px;
  color:#bcefff;
  font-size:.73rem;
  font-weight:1000;
  letter-spacing:.13em;
  text-transform:uppercase;
}
.contacts-hero h1{
  margin:0;
  font-size:clamp(1.65rem,3vw,2.45rem);
  line-height:1.05;
}
.contacts-hero p{
  max-width:690px;
  margin:9px 0 0;
  color:rgba(255,255,255,.9);
  font-size:.96rem;
  line-height:1.5;
}
.contacts-hero-actions{
  display:flex;
  align-items:center;
  justify-content:flex-end;
  gap:12px;
  flex:0 0 auto;
}
.contacts-total{
  display:flex;
  align-items:center;
  gap:9px;
  min-width:126px;
  padding:9px 13px;
  border:1px solid rgba(255,255,255,.24);
  border-radius:14px;
  background:rgba(255,255,255,.12);
  backdrop-filter:blur(6px);
}
.contacts-total b{
  font-size:1.65rem;
  line-height:1;
}
.contacts-total span{
  max-width:62px;
  color:rgba(255,255,255,.86);
  font-size:.72rem;
  font-weight:900;
  line-height:1.15;
}
.contacts-add-button{
  min-height:36px!important;
  padding:7px 12px!important;
  white-space:nowrap;
}
.contacts-setup-notice{
  display:flex;
  align-items:center;
  gap:9px 16px;
  flex-wrap:wrap;
  padding:12px 15px;
  border:1px solid #f2c66d;
  border-radius:14px;
  background:#fff8e8;
  color:#73480e;
  box-shadow:0 5px 15px rgba(15,23,42,.05);
}
.contacts-setup-notice code{
  padding:2px 6px;
  border-radius:6px;
  background:#fff;
  color:#5f1536;
  font-weight:900;
}
.contacts-tools{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:12px;
  padding:0 2px;
}
.contacts-search{
  position:relative;
  display:flex;
  align-items:center;
  flex:1 1 540px;
  max-width:700px;
  margin:0;
}
.contacts-search > span[aria-hidden="true"]{
  position:absolute;
  left:13px;
  z-index:1;
  color:#007ea8;
  font-size:1.25rem;
  font-weight:1000;
  pointer-events:none;
}
.contacts-search input{
  min-height:42px;
  padding:9px 13px 9px 39px;
  border:2px solid #00b1eb;
  border-radius:14px;
  background:#fff;
  box-shadow:0 5px 14px rgba(15,23,42,.05);
}
.contacts-search input:focus{
  outline:0;
  box-shadow:0 0 0 4px rgba(0,177,235,.16),0 7px 18px rgba(15,23,42,.07);
}
.contacts-filter-result{
  color:#667085;
  font-size:.82rem;
  font-weight:900;
  white-space:nowrap;
}
.contacts-layout{
  display:grid;
  grid-template-columns:84px minmax(0,1fr);
  gap:16px;
  align-items:start;
}
.contacts-az{
  position:sticky;
  top:calc(var(--hd-topbar-height,142px) + 14px);
  z-index:3;
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:6px;
  padding:8px 6px;
  border:1px solid #ead4de;
  border-radius:18px;
  background:rgba(255,255,255,.96);
  box-shadow:0 12px 28px rgba(15,23,42,.1);
  backdrop-filter:blur(8px);
}
.contacts-az a,
.contacts-az span{
  display:grid;
  place-items:center;
  box-sizing:border-box;
  width:100%;
  height:32px;
  min-width:0;
  padding:0;
  border:1px solid transparent;
  border-radius:7px;
  text-align:center;
  font-size:.78rem;
  font-style:normal;
  font-weight:1000;
  line-height:1;
  text-decoration:none;
}
.contacts-az a{
  color:#7d2349;
  background:#f9edf2;
  transition:transform .14s ease,background .14s ease,color .14s ease;
}
.contacts-az a:hover,
.contacts-az a:focus-visible{
  color:#fff;
  background:#A62F5B;
  transform:translateY(-1px) scale(1.06);
  outline:0;
}
.contacts-az span{
  color:#c9cdd5;
  background:#f7f8fa;
}
.contacts-content{
  display:grid;
  gap:20px;
  min-width:0;
}
.contact-letter-section{
  scroll-margin-top:calc(var(--hd-topbar-height,142px) + 18px);
}
.contact-letter-section[hidden]{display:none!important}
.contact-letter-heading{
  display:flex;
  align-items:center;
  gap:10px;
  margin:0 0 9px;
}
.contact-letter-heading span{
  display:grid;
  place-items:center;
  width:34px;
  height:34px;
  border-radius:11px;
  color:#fff;
  background:linear-gradient(145deg,#b63a69,#7b1d45);
  box-shadow:0 5px 0 #5d1434,0 8px 15px rgba(95,21,54,.18),inset 0 1px 0 rgba(255,255,255,.32);
  font-size:1rem;
  font-weight:1000;
  font-style:normal;
}
.contact-letter-heading i{
  color:#667085;
  font-size:.78rem;
  font-style:normal;
  font-weight:900;
}
.contact-card-grid{
  display:grid;
  grid-template-columns:repeat(3,minmax(0,1fr));
  gap:14px;
}
.company-contact-card{
  position:relative;
  overflow:hidden;
  min-width:0;
  border:1px solid #e4d2da;
  border-radius:18px;
  background:linear-gradient(180deg,#fff 0%,#fefbfc 100%);
  box-shadow:0 9px 24px rgba(15,23,42,.075);
  transition:transform .16s ease,box-shadow .16s ease,border-color .16s ease;
}
.company-contact-card::before{
  content:"";
  display:block;
  height:5px;
  background:linear-gradient(90deg,#A62F5B 0%,#A62F5B 68%,#00b1eb 68%,#00b1eb 100%);
}
.company-contact-card:hover{
  transform:translateY(-3px);
  border-color:#c695aa;
  box-shadow:0 16px 34px rgba(15,23,42,.12);
}
.company-contact-card[hidden]{display:none!important}
.company-contact-card-top{
  display:grid;
  grid-template-columns:44px minmax(0,1fr) auto;
  align-items:center;
  gap:11px;
  padding:15px 15px 12px;
}
.company-contact-avatar{
  display:grid;
  place-items:center;
  width:44px;
  height:44px;
  border-radius:14px;
  color:#fff;
  background:linear-gradient(145deg,#b93c6b,#7c1f47);
  box-shadow:0 5px 0 #5e1535,0 8px 16px rgba(95,21,54,.18),inset 0 1px 0 rgba(255,255,255,.3);
  font-size:1.18rem;
  font-weight:1000;
}
.company-contact-card-top h2{
  margin:0;
  color:#371425;
  font-size:1rem;
  line-height:1.2;
  overflow-wrap:anywhere;
}
.company-contact-card-top p{
  margin:4px 0 0;
  color:#667085;
  font-size:.76rem;
  font-weight:800;
  line-height:1.25;
}
.contact-edit-button{
  appearance:none;
  display:grid;
  place-items:center;
  width:30px;
  height:30px;
  padding:0;
  border:1px solid #dfc2ce;
  border-radius:10px;
  color:#7d2349;
  background:#fff;
  box-shadow:0 3px 0 #d0a6b7;
  font-size:.95rem;
  font-weight:1000;
  cursor:pointer;
}
.contact-edit-button:hover{
  color:#fff;
  border-color:#842044;
  background:#A62F5B;
  box-shadow:0 3px 0 #5d1434;
}
.contact-edit-button:active{
  transform:translateY(2px);
  box-shadow:0 1px 0 #5d1434;
}
.company-contact-details{
  display:grid;
  gap:7px;
  padding:0 15px 13px;
}
.company-contact-line{
  display:grid;
  grid-template-columns:22px 46px minmax(0,1fr);
  align-items:center;
  gap:7px;
  min-width:0;
  padding:8px 9px;
  border:1px solid #e7eaf0;
  border-radius:11px;
  color:#344054;
  background:#fafbfc;
  text-decoration:none;
}
.company-contact-line > span{
  display:grid;
  place-items:center;
  width:22px;
  height:22px;
  border-radius:7px;
  color:#007ea8;
  background:#e6f8ff;
  font-size:.76rem;
}
.company-contact-line b{
  color:#667085;
  font-size:.68rem;
  text-transform:uppercase;
}
.company-contact-line em{
  min-width:0;
  color:#172033;
  font-size:.76rem;
  font-style:normal;
  font-weight:900;
  overflow-wrap:anywhere;
}
a.company-contact-line:hover{
  border-color:#00b1eb;
  background:#f1fbff;
}
.company-contact-line.is-empty{opacity:.66}
.company-contact-notes{
  margin:0 15px 15px;
  padding:10px 11px;
  border-left:3px solid #00b1eb;
  border-radius:4px 11px 11px 4px;
  background:#f4fbfe;
}
.company-contact-notes b{
  display:block;
  margin-bottom:4px;
  color:#006f95;
  font-size:.67rem;
  text-transform:uppercase;
}
.company-contact-notes p{
  margin:0;
  color:#475467;
  font-size:.75rem;
  line-height:1.45;
}
.contacts-empty{
  display:grid;
  place-items:center;
  min-height:230px;
  padding:30px;
  border:2px dashed #d9c3cd;
  border-radius:20px;
  background:#fff;
  text-align:center;
}
.contacts-empty > span{
  display:grid;
  place-items:center;
  width:58px;
  height:58px;
  border-radius:18px;
  color:#fff;
  background:linear-gradient(145deg,#A62F5B,#741b40);
  font-size:1.55rem;
  box-shadow:0 7px 0 #54112e;
}
.contacts-empty h2{margin:14px 0 4px;font-size:1.15rem}
.contacts-empty p{margin:0;color:#667085}
.contacts-no-results[hidden]{display:none!important}
.contact-editor-dialog{width:min(760px,calc(100vw - 28px))}
.contact-editor-form{padding:20px 22px 22px}
.contact-form-grid{
  display:grid;
  grid-template-columns:repeat(2,minmax(0,1fr));
  gap:14px;
}
.contact-form-grid label{
  margin:0;
  color:#344054;
  font-size:.82rem;
}
.contact-form-grid input,
.contact-form-grid textarea{
  margin-top:6px;
  border:2px solid #d6d9df;
  border-radius:12px;
  background:#fff;
}
.contact-form-grid input:focus,
.contact-form-grid textarea:focus{
  outline:0;
  border-color:#00b1eb;
  box-shadow:0 0 0 4px rgba(0,177,235,.14);
}
.contact-notes-field{grid-column:1 / -1}
.contact-notes-field textarea{min-height:130px;resize:vertical}
.contact-editor-footer{
  display:flex;
  justify-content:flex-end;
  gap:9px;
  margin-top:18px;
}
.contact-remove-form{padding:20px 22px 22px}
.contact-remove-form p{margin:0;color:#475467;line-height:1.55}

@media(max-width:1040px){
  .contact-card-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
}
@media(max-width:760px){
  .contacts-hero{
    align-items:flex-start;
    flex-direction:column;
    padding:22px 20px;
  }
  .contacts-hero-actions{
    width:100%;
    justify-content:space-between;
  }
  .contacts-tools{align-items:stretch;flex-direction:column}
  .contacts-filter-result{padding-left:2px}
  .contacts-layout{
    grid-template-columns:1fr;
    gap:11px;
  }
  .contacts-az{
    top:var(--hd-topbar-height,142px);
    display:flex;
    grid-template-columns:none;
    gap:4px;
    overflow-x:auto;
    padding:7px 8px;
    border-radius:13px;
    scrollbar-width:thin;
  }
  .contacts-az a,
  .contacts-az span{
    flex:0 0 44px;
    width:44px;
    height:44px;
  }
  .contact-letter-section{
    scroll-margin-top:calc(var(--hd-topbar-height,142px) + 74px);
  }
  .contact-card-grid{grid-template-columns:1fr}
  .contact-form-grid{grid-template-columns:1fr}
  .contact-notes-field{grid-column:1}
}
@media(max-width:480px){
  .contacts-hero-actions{
    align-items:stretch;
    flex-direction:column;
  }
  .contacts-total{width:max-content}
  .contacts-add-button{width:100%}
  .company-contact-card-top{
    grid-template-columns:40px minmax(0,1fr) auto;
    padding-left:12px;
    padding-right:12px;
  }
  .company-contact-avatar{width:40px;height:40px}
  .company-contact-details{padding-left:12px;padding-right:12px}
  .company-contact-notes{margin-left:12px;margin-right:12px}
  .company-contact-line{grid-template-columns:22px 42px minmax(0,1fr)}
  .contact-editor-form,
  .contact-remove-form{padding:16px}
  .contact-editor-footer .btn{flex:1 1 0}
}
.contact-editor-footer{
  align-items:center;
  justify-content:space-between;
}
.contact-editor-primary-actions{
  display:flex;
  justify-content:flex-end;
  gap:9px;
  margin-left:auto;
}
@media(max-width:480px){
  .contact-editor-footer{
    align-items:stretch;
    flex-direction:column-reverse;
  }
  .contact-editor-primary-actions{width:100%}
  .contact-editor-primary-actions .btn,
  .contact-remove-trigger{flex:1 1 0;width:100%}
}

/* V1.2.1: raised 3D company contact cards, 03/07/2026 */
.company-contact-card{
  border:3px solid #c1849e;
  border-bottom-color:#8f4565;
  border-radius:19px;
  background:linear-gradient(145deg,#ffffff 0%,#fffafb 58%,#f6e9ef 100%);
  box-shadow:
    0 7px 0 #b9859a,
    0 12px 23px rgba(55,20,37,.16),
    inset 0 1px 0 rgba(255,255,255,.96),
    inset 1px 0 0 rgba(255,255,255,.62),
    inset -1px 0 0 rgba(116,35,70,.06);
  transform:translateY(0);
  transition:transform .18s ease,box-shadow .18s ease,border-color .18s ease,filter .18s ease;
}
.company-contact-card::before{
  height:7px;
  background:linear-gradient(90deg,#7b1d45 0%,#b83b6a 62%,#00b1eb 62%,#46d3ff 100%);
  box-shadow:inset 0 1px 0 rgba(255,255,255,.38),inset 0 -1px 0 rgba(60,13,34,.28);
}
.company-contact-card:hover{
  transform:translateY(-4px);
  border-color:#A62F5B;
  border-bottom-color:#772343;
  filter:saturate(1.03);
  box-shadow:
    0 10px 0 #a96f88,
    0 20px 34px rgba(55,20,37,.20),
    inset 0 1px 0 rgba(255,255,255,.98),
    inset 1px 0 0 rgba(255,255,255,.7),
    inset -1px 0 0 rgba(116,35,70,.08);
}
.company-contact-card-top{
  background:linear-gradient(180deg,rgba(255,255,255,.86),rgba(252,244,248,.72));
  border-bottom:1px solid rgba(166,47,91,.12);
  box-shadow:inset 0 1px 0 rgba(255,255,255,.95),0 2px 4px rgba(55,20,37,.05);
}
.company-contact-details{
  padding-top:13px;
}
.company-contact-line{
  border-color:#ddd1d7;
  background:linear-gradient(180deg,#ffffff 0%,#f7f4f6 100%);
  box-shadow:0 2px 0 #d9ccd2,inset 0 1px 0 #fff;
  transition:transform .14s ease,border-color .14s ease,box-shadow .14s ease,background .14s ease;
}
a.company-contact-line:hover{
  transform:translateY(-1px);
  border-color:#00b1eb;
  background:linear-gradient(180deg,#ffffff 0%,#eefbff 100%);
  box-shadow:0 3px 0 #a9ddea,0 6px 12px rgba(0,126,168,.10),inset 0 1px 0 #fff;
}
.company-contact-notes{
  border:1px solid #ccebf5;
  border-left:4px solid #00b1eb;
  background:linear-gradient(180deg,#f8fdff 0%,#edf9fd 100%);
  box-shadow:inset 0 1px 0 #fff,0 3px 0 #c8dfe7;
}
@media (prefers-reduced-motion:reduce){
  .company-contact-card,
  .company-contact-line{transition:none!important}
  .company-contact-card:hover,
  a.company-contact-line:hover{transform:none}
}


/* V1.2.2: stronger contact-card outline, 03/07/2026 */
.company-contact-card{
  outline:1px solid rgba(255,255,255,.78);
  outline-offset:-4px;
}

/* V1.2.3: website field and redesigned dark-frame contact cards, 03/07/2026 */
.contact-website-field{grid-column:1 / -1}
.company-contact-card{
  display:flex;
  flex-direction:column;
  border:3px solid #5f1738;
  border-bottom-width:7px;
  border-bottom-color:#3f0d27;
  border-radius:20px;
  background:linear-gradient(145deg,#ffffff 0%,#fff9fb 54%,#f3e3ea 100%);
  outline:1px solid rgba(255,255,255,.72);
  outline-offset:-5px;
  box-shadow:
    0 10px 20px rgba(55,16,35,.18),
    0 18px 34px rgba(23,32,51,.10),
    inset 0 1px 0 rgba(255,255,255,.98),
    inset 1px 0 0 rgba(255,255,255,.55),
    inset -1px 0 0 rgba(72,14,39,.08);
}
.company-contact-card::before{
  flex:0 0 auto;
  height:7px;
  background:linear-gradient(90deg,#421027 0%,#A62F5B 70%,#00b1eb 70%,#55d9ff 100%);
  box-shadow:inset 0 1px 0 rgba(255,255,255,.34),inset 0 -2px 0 rgba(42,7,24,.30);
}
.company-contact-card:hover{
  transform:translateY(-4px);
  border-color:#451029;
  border-bottom-color:#2e081c;
  filter:none;
  box-shadow:
    0 12px 0 rgba(96,23,56,.10),
    0 21px 38px rgba(55,16,35,.23),
    inset 0 1px 0 rgba(255,255,255,.98),
    inset 1px 0 0 rgba(255,255,255,.62),
    inset -1px 0 0 rgba(72,14,39,.10);
}
.company-contact-card-top{
  min-height:84px;
  padding:16px 15px 14px;
  background:linear-gradient(180deg,#fffdfd 0%,#f4e3ea 100%);
  border-bottom:2px solid #9f5776;
  box-shadow:inset 0 1px 0 #fff,0 3px 0 rgba(95,23,56,.10);
}
.company-contact-avatar{
  color:#26313d;
  background:linear-gradient(145deg,#75e4ff 0%,#00b1eb 58%,#0084ae 100%);
  border:2px solid #006e91;
  box-shadow:0 5px 0 #005a77,0 9px 17px rgba(0,93,124,.22),inset 0 1px 0 rgba(255,255,255,.58);
  text-shadow:0 1px 0 rgba(255,255,255,.42);
}
.company-contact-card-top h2{
  color:#32101f;
  font-size:1.04rem;
  letter-spacing:.005em;
}
.company-contact-card-top p{
  color:#71334f;
  font-weight:900;
}
.contact-edit-button{
  border:2px solid #681b3d;
  color:#fff;
  background:linear-gradient(180deg,#bd4773 0%,#8f2852 56%,#731b42 100%);
  box-shadow:0 3px 0 #48102b,inset 0 1px 0 rgba(255,255,255,.34);
}
.contact-edit-button:hover{
  border-color:#006f94;
  background:linear-gradient(180deg,#4cd8ff 0%,#00b1eb 58%,#0082aa 100%);
  box-shadow:0 3px 0 #005c79,inset 0 1px 0 rgba(255,255,255,.48);
}
.company-contact-details{
  gap:8px;
  padding:15px 15px 14px;
}
.company-contact-line{
  grid-template-columns:25px 52px minmax(0,1fr);
  min-height:42px;
  border:2px solid #b8899e;
  border-bottom-color:#8e526d;
  border-radius:12px;
  background:linear-gradient(180deg,#fff 0%,#f5edf1 100%);
  box-shadow:0 3px 0 #ccb0bd,inset 0 1px 0 #fff;
}
.company-contact-line > span{
  width:25px;
  height:25px;
  border:1px solid #007ca5;
  color:#005f80;
  background:linear-gradient(145deg,#e9fbff,#bfefff);
  font-weight:1000;
}
.company-contact-line b{
  color:#714157;
  font-size:.66rem;
}
.company-contact-line em{
  color:#2b1720;
  font-size:.75rem;
}
a.company-contact-line:hover{
  transform:translateY(-1px);
  border-color:#008bb7;
  border-bottom-color:#006b8e;
  background:linear-gradient(180deg,#fff 0%,#e9faff 100%);
  box-shadow:0 4px 0 #8bcfe1,0 8px 15px rgba(0,126,168,.12),inset 0 1px 0 #fff;
}
.company-contact-line.is-empty{
  opacity:.58;
  border-style:dashed;
  box-shadow:none;
}
.company-contact-website em{
  color:#006f94;
  text-decoration:underline;
  text-decoration-thickness:1px;
  text-underline-offset:2px;
}
.company-contact-notes{
  margin:auto 15px 16px;
  padding:11px 12px;
  border:2px solid #7a294d;
  border-left-width:6px;
  border-bottom-color:#54142f;
  border-radius:6px 12px 12px 6px;
  background:linear-gradient(180deg,#fff9e9 0%,#f8edcf 100%);
  box-shadow:0 4px 0 #cfb985,inset 0 1px 0 rgba(255,255,255,.9);
}
.company-contact-notes b{color:#672044}
.company-contact-notes p{color:#493a40}
@media(max-width:760px){
  .contact-website-field{grid-column:1}
}
@media(max-width:480px){
  .company-contact-line{grid-template-columns:25px 49px minmax(0,1fr)}
}

/* V1.2.4: premium dark contact cards on the existing light directory page, 03/07/2026 */
.company-contact-card{
  isolation:isolate;
  border:3px solid #3f0d27;
  border-bottom-width:7px;
  border-bottom-color:#220815;
  border-radius:22px;
  background:
    radial-gradient(circle at 92% 6%,rgba(0,177,235,.17) 0%,rgba(0,177,235,0) 32%),
    radial-gradient(circle at 4% 0%,rgba(166,47,91,.28) 0%,rgba(166,47,91,0) 38%),
    linear-gradient(145deg,#1d1822 0%,#121824 52%,#0b111b 100%);
  outline:1px solid rgba(255,255,255,.10);
  outline-offset:-5px;
  box-shadow:
    0 8px 0 #2a0a1a,
    0 16px 30px rgba(22,15,22,.22),
    0 24px 44px rgba(15,23,42,.13),
    inset 0 1px 0 rgba(255,255,255,.16),
    inset 1px 0 0 rgba(255,255,255,.06),
    inset -1px 0 0 rgba(0,177,235,.06);
}
.company-contact-card::before{
  height:6px;
  background:linear-gradient(90deg,#A62F5B 0%,#A62F5B 68%,#00b1eb 68%,#00b1eb 100%);
  box-shadow:
    0 0 14px rgba(166,47,91,.45),
    0 0 18px rgba(0,177,235,.22),
    inset 0 1px 0 rgba(255,255,255,.36),
    inset 0 -1px 0 rgba(0,0,0,.38);
}
.company-contact-card:hover{
  transform:translateY(-4px);
  border-color:#57112f;
  border-bottom-color:#220815;
  box-shadow:
    0 10px 0 #2a0a1a,
    0 21px 38px rgba(59,12,36,.25),
    0 28px 52px rgba(0,177,235,.11),
    inset 0 1px 0 rgba(255,255,255,.18),
    inset 1px 0 0 rgba(255,255,255,.07),
    inset -1px 0 0 rgba(0,177,235,.09);
}
.company-contact-card-top{
  position:relative;
  min-height:94px;
  padding:18px 16px 16px;
  background:
    linear-gradient(135deg,rgba(166,47,91,.92) 0%,rgba(166,47,91,.48) 45%,rgba(13,20,31,.38) 74%,rgba(0,177,235,.12) 100%);
  border-bottom:2px solid rgba(0,177,235,.65);
  box-shadow:
    0 2px 0 rgba(0,177,235,.16),
    0 9px 18px rgba(0,0,0,.18),
    inset 0 1px 0 rgba(255,255,255,.24);
}
.company-contact-card-top::after{
  content:"";
  position:absolute;
  left:0;
  right:0;
  bottom:-2px;
  height:2px;
  background:linear-gradient(90deg,rgba(0,177,235,0),#00b1eb 45%,rgba(0,177,235,0));
  box-shadow:0 0 12px rgba(0,177,235,.75);
  pointer-events:none;
}
.company-contact-avatar{
  width:48px;
  height:48px;
  border:2px solid rgba(255,255,255,.62);
  border-radius:50%;
  color:#fff;
  background:
    radial-gradient(circle at 35% 24%,#d96593 0%,#A62F5B 45%,#681737 100%);
  box-shadow:
    0 0 0 2px rgba(166,47,91,.45),
    0 5px 0 #451026,
    0 0 19px rgba(166,47,91,.52),
    inset 0 1px 0 rgba(255,255,255,.42);
  text-shadow:0 2px 2px rgba(0,0,0,.35);
}
.company-contact-card-top h2{
  color:#fff;
  font-size:1.08rem;
  letter-spacing:.005em;
  text-shadow:0 2px 4px rgba(0,0,0,.38);
}
.company-contact-card-top p{
  display:inline-flex;
  width:max-content;
  max-width:100%;
  margin-top:6px;
  padding:3px 9px;
  border:1px solid rgba(0,177,235,.58);
  border-radius:999px;
  color:#dff8ff;
  background:rgba(5,18,28,.34);
  box-shadow:inset 0 1px 0 rgba(255,255,255,.09),0 0 12px rgba(0,177,235,.12);
  font-size:.7rem;
  font-weight:900;
  overflow-wrap:anywhere;
}
.contact-edit-button{
  width:34px;
  height:34px;
  border:2px solid #00b1eb;
  border-radius:11px;
  color:#8ce7ff;
  background:linear-gradient(180deg,rgba(17,31,44,.95),rgba(7,18,29,.98));
  box-shadow:
    0 3px 0 #005c79,
    0 0 15px rgba(0,177,235,.18),
    inset 0 1px 0 rgba(255,255,255,.12);
}
.contact-edit-button:hover{
  color:#fff;
  border-color:#00b1eb;
  background:linear-gradient(180deg,#23c8ff 0%,#00b1eb 58%,#007da5 100%);
  box-shadow:0 3px 0 #00526d,0 0 18px rgba(0,177,235,.42),inset 0 1px 0 rgba(255,255,255,.48);
}
.company-contact-details{
  gap:9px;
  padding:17px 15px 14px;
}
.company-contact-line{
  grid-template-columns:27px 54px minmax(0,1fr);
  min-height:45px;
  padding:9px 10px;
  border:2px solid rgba(166,47,91,.58);
  border-bottom-color:rgba(88,20,50,.94);
  border-radius:13px;
  color:#eef4fb;
  background:
    linear-gradient(180deg,rgba(30,28,38,.96) 0%,rgba(16,22,32,.98) 100%);
  box-shadow:
    0 3px 0 rgba(55,12,35,.78),
    inset 0 1px 0 rgba(255,255,255,.08),
    inset 0 -1px 0 rgba(0,0,0,.34);
}
.company-contact-line > span{
  width:27px;
  height:27px;
  border:1px solid #00b1eb;
  border-radius:8px;
  color:#66dcff;
  background:rgba(0,177,235,.11);
  box-shadow:0 0 12px rgba(0,177,235,.16),inset 0 1px 0 rgba(255,255,255,.10);
  font-size:.82rem;
}
.company-contact-line b{
  color:#67dcff;
  font-size:.66rem;
  letter-spacing:.035em;
}
.company-contact-line em{
  color:#f4f7fb;
  font-size:.76rem;
  font-weight:800;
}
a.company-contact-line:hover{
  transform:translateY(-1px);
  border-color:#00b1eb;
  border-bottom-color:#006d90;
  background:linear-gradient(180deg,rgba(19,48,62,.98) 0%,rgba(10,28,40,.98) 100%);
  box-shadow:
    0 4px 0 #005d7a,
    0 8px 17px rgba(0,177,235,.18),
    inset 0 1px 0 rgba(255,255,255,.11);
}
.company-contact-line.is-empty{
  opacity:.56;
  border-color:rgba(166,47,91,.36);
  border-style:solid;
  box-shadow:0 2px 0 rgba(55,12,35,.50),inset 0 1px 0 rgba(255,255,255,.05);
}
.company-contact-website em{
  color:#66dcff;
  text-decoration-color:#00b1eb;
}
.company-contact-notes{
  margin:auto 15px 17px;
  padding:12px 13px;
  border:2px solid rgba(0,177,235,.48);
  border-left:5px solid #00b1eb;
  border-bottom-color:#006d90;
  border-radius:8px 13px 13px 8px;
  background:
    radial-gradient(circle at 90% 0%,rgba(0,177,235,.12),rgba(0,177,235,0) 42%),
    linear-gradient(180deg,rgba(24,29,39,.98),rgba(13,19,29,.98));
  box-shadow:
    0 4px 0 #004f69,
    0 0 17px rgba(0,177,235,.08),
    inset 0 1px 0 rgba(255,255,255,.08);
}
.company-contact-notes b{
  color:#67dcff;
  letter-spacing:.04em;
}
.company-contact-notes p{
  color:#e7edf5;
  font-size:.76rem;
}
@media(max-width:480px){
  .company-contact-card-top{min-height:88px}
  .company-contact-avatar{width:44px;height:44px}
  .company-contact-line{grid-template-columns:27px 49px minmax(0,1fr)}
}

/* V1.2.5: premium light contact cards on the existing white directory page, 03/07/2026 */
.company-contact-card{
  isolation:isolate;
  border:3px solid #5b1837;
  border-bottom-width:7px;
  border-bottom-color:#351020;
  border-radius:22px;
  background:
    radial-gradient(circle at 94% 4%,rgba(0,177,235,.12) 0%,rgba(0,177,235,0) 32%),
    radial-gradient(circle at 4% 0%,rgba(166,47,91,.12) 0%,rgba(166,47,91,0) 38%),
    linear-gradient(145deg,#ffffff 0%,#fbfcfe 55%,#f2f5f8 100%);
  outline:1px solid rgba(255,255,255,.96);
  outline-offset:-5px;
  box-shadow:
    0 8px 0 rgba(61,15,34,.16),
    0 16px 30px rgba(50,22,35,.16),
    0 24px 44px rgba(15,23,42,.09),
    inset 0 1px 0 rgba(255,255,255,1),
    inset 1px 0 0 rgba(255,255,255,.85),
    inset -1px 0 0 rgba(0,177,235,.08);
}
.company-contact-card::before{
  height:6px;
  background:linear-gradient(90deg,#A62F5B 0%,#A62F5B 68%,#00b1eb 68%,#00b1eb 100%);
  box-shadow:
    0 1px 0 rgba(255,255,255,.75),
    0 3px 10px rgba(166,47,91,.20),
    0 3px 12px rgba(0,177,235,.14),
    inset 0 1px 0 rgba(255,255,255,.45),
    inset 0 -1px 0 rgba(62,12,34,.30);
}
.company-contact-card:hover{
  transform:translateY(-4px);
  border-color:#6c1d41;
  border-bottom-color:#351020;
  box-shadow:
    0 10px 0 rgba(61,15,34,.17),
    0 20px 38px rgba(75,24,49,.20),
    0 29px 52px rgba(0,177,235,.09),
    inset 0 1px 0 rgba(255,255,255,1),
    inset 1px 0 0 rgba(255,255,255,.9),
    inset -1px 0 0 rgba(0,177,235,.11);
}
.company-contact-card-top{
  position:relative;
  min-height:94px;
  padding:18px 16px 16px;
  background:
    radial-gradient(circle at 96% 8%,rgba(0,177,235,.13),rgba(0,177,235,0) 35%),
    linear-gradient(135deg,#fffafb 0%,#f7e9ef 46%,#f7fbfd 78%,#eaf8fc 100%);
  border-bottom:2px solid rgba(0,177,235,.72);
  box-shadow:
    0 2px 0 rgba(0,177,235,.12),
    0 8px 17px rgba(76,24,48,.10),
    inset 0 1px 0 rgba(255,255,255,1);
}
.company-contact-card-top::after{
  content:"";
  position:absolute;
  left:0;
  right:0;
  bottom:-2px;
  height:2px;
  background:linear-gradient(90deg,rgba(0,177,235,0),#00b1eb 45%,rgba(0,177,235,0));
  box-shadow:0 0 10px rgba(0,177,235,.42);
  pointer-events:none;
}
.company-contact-avatar{
  width:48px;
  height:48px;
  border:2px solid rgba(255,255,255,.94);
  border-radius:50%;
  color:#fff;
  background:radial-gradient(circle at 34% 22%,#d86a96 0%,#A62F5B 48%,#681737 100%);
  box-shadow:
    0 0 0 2px #7b2148,
    0 5px 0 #4a112b,
    0 9px 18px rgba(111,25,64,.27),
    inset 0 1px 0 rgba(255,255,255,.46);
  text-shadow:0 2px 2px rgba(0,0,0,.25);
}
.company-contact-card-top h2{
  color:#32101f;
  font-size:1.08rem;
  letter-spacing:.005em;
  text-shadow:0 1px 0 rgba(255,255,255,.75);
}
.company-contact-card-top p{
  display:inline-flex;
  width:max-content;
  max-width:100%;
  margin-top:6px;
  padding:3px 9px;
  border:1px solid rgba(166,47,91,.48);
  border-radius:999px;
  color:#762446;
  background:rgba(255,255,255,.78);
  box-shadow:inset 0 1px 0 rgba(255,255,255,1),0 2px 5px rgba(80,23,49,.08);
  font-size:.7rem;
  font-weight:900;
  overflow-wrap:anywhere;
}
.contact-edit-button{
  width:34px;
  height:34px;
  border:2px solid #00b1eb;
  border-radius:11px;
  color:#006c8f;
  background:linear-gradient(180deg,#ffffff 0%,#e7f8fd 100%);
  box-shadow:
    0 3px 0 #79cfe5,
    0 7px 13px rgba(0,135,177,.13),
    inset 0 1px 0 rgba(255,255,255,1);
}
.contact-edit-button:hover{
  color:#fff;
  border-color:#0089b5;
  background:linear-gradient(180deg,#39d0fb 0%,#00b1eb 58%,#0082aa 100%);
  box-shadow:0 3px 0 #005c79,0 9px 17px rgba(0,177,235,.25),inset 0 1px 0 rgba(255,255,255,.52);
}
.company-contact-details{
  gap:9px;
  padding:17px 15px 14px;
}
.company-contact-line{
  grid-template-columns:27px 54px minmax(0,1fr);
  min-height:45px;
  padding:9px 10px;
  border:2px solid #87506a;
  border-bottom-color:#64314b;
  border-radius:13px;
  color:#24131b;
  background:linear-gradient(180deg,#ffffff 0%,#f3f5f7 100%);
  box-shadow:
    0 3px 0 #d6bcc8,
    0 7px 14px rgba(71,28,49,.08),
    inset 0 1px 0 rgba(255,255,255,1),
    inset 0 -1px 0 rgba(83,30,55,.05);
}
.company-contact-line > span{
  width:27px;
  height:27px;
  border:1px solid #0087b3;
  border-radius:8px;
  color:#006f94;
  background:linear-gradient(145deg,#edfbff,#bfefff);
  box-shadow:0 2px 0 #8ed0e2,inset 0 1px 0 rgba(255,255,255,.92);
  font-size:.82rem;
}
.company-contact-line b{
  color:#73324f;
  font-size:.66rem;
  letter-spacing:.035em;
}
.company-contact-line em{
  color:#24131b;
  font-size:.76rem;
  font-weight:800;
}
a.company-contact-line:hover{
  transform:translateY(-1px);
  border-color:#008fb9;
  border-bottom-color:#006d90;
  background:linear-gradient(180deg,#ffffff 0%,#e8f9fd 100%);
  box-shadow:
    0 4px 0 #8bcfe1,
    0 9px 17px rgba(0,145,188,.13),
    inset 0 1px 0 rgba(255,255,255,1);
}
.company-contact-line.is-empty{
  opacity:.66;
  border-color:#a57a8e;
  border-style:dashed;
  box-shadow:0 2px 0 #dbc7d0,inset 0 1px 0 rgba(255,255,255,.92);
}
.company-contact-website em{
  color:#006f94;
  text-decoration-color:#00b1eb;
}
.company-contact-notes{
  margin:auto 15px 17px;
  padding:12px 13px;
  border:2px solid #1786a8;
  border-left:5px solid #00b1eb;
  border-bottom-color:#075f7b;
  border-radius:8px 13px 13px 8px;
  background:
    radial-gradient(circle at 92% 0%,rgba(0,177,235,.12),rgba(0,177,235,0) 43%),
    linear-gradient(180deg,#f5fcfe 0%,#e7f6fa 100%);
  box-shadow:
    0 4px 0 #9ed2df,
    0 9px 18px rgba(0,126,165,.09),
    inset 0 1px 0 rgba(255,255,255,1);
}
.company-contact-notes b{
  color:#006c8f;
  letter-spacing:.04em;
}
.company-contact-notes p{
  color:#27323a;
  font-size:.76rem;
}
@media(max-width:480px){
  .company-contact-card-top{min-height:88px}
  .company-contact-avatar{width:44px;height:44px}
  .company-contact-line{grid-template-columns:27px 49px minmax(0,1fr)}
}

/* V1.2.6: bright layered contact cards inspired by the supplied reference, 03/07/2026 */
.contact-letter-heading span{
  border:2px solid #d95a91;
  border-radius:13px;
  background:
    radial-gradient(circle at 32% 18%,rgba(255,255,255,.72),rgba(255,255,255,0) 34%),
    linear-gradient(145deg,#e55b9b 0%,#bd2e72 48%,#8b1f50 100%);
  box-shadow:
    0 4px 0 #70183f,
    0 8px 14px rgba(115,22,66,.23),
    inset 0 1px 0 rgba(255,255,255,.75),
    inset 0 -2px 4px rgba(82,12,43,.22);
  text-shadow:0 2px 2px rgba(57,7,30,.35);
}
.company-contact-card{
  isolation:isolate;
  border:4px solid #A62F5B;
  border-bottom-width:7px;
  border-bottom-color:#691c42;
  border-radius:25px;
  background:
    radial-gradient(circle at 50% 24%,rgba(0,177,235,.10),rgba(0,177,235,0) 27%),
    linear-gradient(180deg,#ffffff 0%,#fbfbfc 100%);
  outline:none;
  box-shadow:
    0 0 0 2px rgba(166,47,91,.17),
    0 7px 0 #007b9f,
    0 12px 0 rgba(79,18,48,.20),
    0 20px 34px rgba(62,21,43,.22),
    0 28px 46px rgba(0,177,235,.10),
    inset 0 1px 0 rgba(255,255,255,1);
}
.company-contact-card::before{
  content:"";
  position:absolute;
  z-index:3;
  inset:5px;
  height:auto;
  border:3px solid #00b1eb;
  border-radius:17px;
  background:transparent;
  box-shadow:
    inset 0 0 0 2px rgba(255,255,255,.94),
    0 0 13px rgba(0,177,235,.28),
    inset 0 0 12px rgba(0,177,235,.08);
  pointer-events:none;
}
.company-contact-card::after{
  content:"";
  position:absolute;
  z-index:0;
  left:12%;
  right:12%;
  top:96px;
  height:2px;
  background:linear-gradient(90deg,rgba(0,177,235,0),#00b1eb 22%,#7fe7ff 50%,#00b1eb 78%,rgba(0,177,235,0));
  box-shadow:0 0 12px rgba(0,177,235,.72),0 0 24px rgba(0,177,235,.25);
  pointer-events:none;
}
.company-contact-card:hover{
  transform:translateY(-4px);
  border-color:#b93670;
  border-bottom-color:#691c42;
  box-shadow:
    0 0 0 2px rgba(166,47,91,.19),
    0 8px 0 #007b9f,
    0 14px 0 rgba(79,18,48,.21),
    0 24px 40px rgba(62,21,43,.25),
    0 32px 54px rgba(0,177,235,.13),
    inset 0 1px 0 rgba(255,255,255,1);
}
.company-contact-card > *{
  position:relative;
  z-index:1;
}
.company-contact-card-top{
  min-height:100px;
  padding:20px 20px 17px;
  background:
    radial-gradient(circle at 28% 88%,rgba(0,177,235,.13),rgba(0,177,235,0) 34%),
    linear-gradient(180deg,#ffffff 0%,#f8f8f9 100%);
  border-bottom:0;
  box-shadow:none;
}
.company-contact-card-top::after{
  display:none;
}
.company-contact-avatar{
  width:52px;
  height:52px;
  border:2px solid #e36ca0;
  border-radius:17px;
  color:#fff;
  background:
    radial-gradient(circle at 31% 18%,rgba(255,255,255,.72),rgba(255,255,255,0) 31%),
    linear-gradient(145deg,#e45b9a 0%,#c12f74 49%,#8a1e50 100%);
  box-shadow:
    0 4px 0 #6f173f,
    0 9px 18px rgba(111,23,63,.28),
    inset 0 1px 0 rgba(255,255,255,.70),
    inset 0 -3px 6px rgba(84,12,44,.22);
  text-shadow:0 2px 2px rgba(54,7,29,.38);
}
.company-contact-card-top h2{
  color:#17151a;
  font-size:1.18rem;
  letter-spacing:0;
  text-shadow:0 1px 0 rgba(255,255,255,.9);
}
.company-contact-card-top p{
  display:block;
  width:auto;
  margin-top:5px;
  padding:0;
  border:0;
  border-radius:0;
  color:#0093c2;
  background:transparent;
  box-shadow:none;
  font-size:.78rem;
  font-weight:1000;
}
.contact-edit-button{
  width:38px;
  height:38px;
  border:2px solid #00a1d2;
  border-radius:12px;
  color:#006c91;
  background:
    radial-gradient(circle at 30% 18%,rgba(255,255,255,.85),rgba(255,255,255,0) 30%),
    linear-gradient(180deg,#54d8fa 0%,#00b1eb 58%,#0084ac 100%);
  box-shadow:
    0 4px 0 #006b8c,
    0 9px 17px rgba(0,138,180,.27),
    inset 0 1px 0 rgba(255,255,255,.72),
    inset 0 -2px 4px rgba(0,86,113,.20);
}
.contact-edit-button:hover{
  color:#fff;
  border-color:#007ea5;
  background:
    radial-gradient(circle at 30% 18%,rgba(255,255,255,.75),rgba(255,255,255,0) 30%),
    linear-gradient(180deg,#69e0ff 0%,#00b1eb 55%,#00789e 100%);
  box-shadow:0 5px 0 #005d79,0 11px 20px rgba(0,151,197,.31),inset 0 1px 0 rgba(255,255,255,.72);
}
.company-contact-details{
  gap:12px;
  padding:23px 20px 17px;
}
.company-contact-line{
  grid-template-columns:30px 58px minmax(0,1fr);
  min-height:53px;
  padding:11px 13px;
  border:2px solid #c53d78;
  border-bottom-color:#8e2858;
  border-radius:15px;
  color:#17151a;
  background:linear-gradient(180deg,#ffffff 0%,#f2f2f3 100%);
  box-shadow:
    0 4px 0 #7f3156,
    0 9px 16px rgba(78,27,51,.16),
    inset 0 2px 0 rgba(255,255,255,1),
    inset 0 -2px 4px rgba(67,22,43,.06);
}
.company-contact-line > span{
  width:30px;
  height:30px;
  border:0;
  border-radius:8px;
  color:#008bb8;
  background:transparent;
  box-shadow:none;
  filter:drop-shadow(0 2px 1px rgba(0,102,137,.23));
  font-size:1rem;
}
.company-contact-line b{
  color:#008fbf;
  font-size:.72rem;
  letter-spacing:.025em;
  text-shadow:0 1px 0 #fff;
}
.company-contact-line em{
  color:#17151a;
  font-size:.82rem;
  font-weight:900;
}
a.company-contact-line:hover{
  transform:translateY(-2px);
  border-color:#00a9df;
  border-bottom-color:#00769a;
  background:linear-gradient(180deg,#ffffff 0%,#edfaff 100%);
  box-shadow:
    0 5px 0 #007a9f,
    0 11px 20px rgba(0,138,180,.18),
    inset 0 2px 0 rgba(255,255,255,1);
}
.company-contact-line.is-empty{
  opacity:.72;
  border-color:#c76b94;
  border-style:solid;
  box-shadow:0 4px 0 #96607a,0 8px 14px rgba(78,27,51,.11),inset 0 2px 0 #fff;
}
.company-contact-website em{
  color:#17151a;
  text-decoration-color:#00b1eb;
}
.company-contact-notes{
  margin:auto 20px 23px;
  padding:14px 15px;
  border:2px solid #c53d78;
  border-left-width:2px;
  border-bottom-color:#8e2858;
  border-radius:15px;
  background:
    radial-gradient(circle at 50% 0%,rgba(0,177,235,.10),rgba(0,177,235,0) 42%),
    linear-gradient(180deg,#ffffff 0%,#f2f2f3 100%);
  box-shadow:
    0 4px 0 #7f3156,
    0 9px 16px rgba(78,27,51,.16),
    inset 0 2px 0 rgba(255,255,255,1),
    inset 0 -2px 4px rgba(67,22,43,.05);
}
.company-contact-notes b{
  color:#008fbf;
  letter-spacing:.025em;
}
.company-contact-notes p{
  color:#17151a;
  font-size:.82rem;
}
@media(max-width:480px){
  .company-contact-card::after{top:89px}
  .company-contact-card-top{min-height:92px;padding:18px 16px 15px}
  .company-contact-avatar{width:46px;height:46px;border-radius:15px}
  .company-contact-details{padding:21px 16px 15px}
  .company-contact-line{grid-template-columns:28px 52px minmax(0,1fr);padding:10px 11px}
  .company-contact-notes{margin-left:16px;margin-right:16px;margin-bottom:20px}
}

/* Contacts page: navy and green card design, 03/09/2026 */
.contacts-directory{
  --contact-navy:var(--hd-ui-blue, #18546a);
  --contact-navy-dark:var(--hd-ui-edge, #174a5b);
  --contact-green:#78b928;
  --contact-green-dark:#5f9817;
  gap:18px;
}
.contacts-hero{
  color:#111827;
  border:3px solid var(--contact-navy);
  border-radius:25px;
  background:#fff;
  box-shadow:0 14px 34px rgba(24,84,106,.13);
}
.contacts-hero::after{
  right:-55px;
  bottom:-105px;
  border-color:rgba(120,185,40,.13);
}
.contacts-eyebrow{color:var(--contact-green-dark)}
.contacts-hero h1{color:#111827}
.contacts-hero p{color:#536174}
.contacts-total{
  color:#fff;
  border-color:var(--contact-navy);
  background:var(--contact-navy);
  box-shadow:0 5px 0 var(--contact-navy-dark);
}
.contacts-total span{color:rgba(255,255,255,.88)}
.contacts-add-button.btn.primary{
  color:#fff;
  border-color:var(--contact-green-dark);
  background:var(--contact-green);
  box-shadow:0 4px 0 var(--contact-green-dark);
}
.contacts-add-button.btn.primary:hover{background:#6dab20}
.contacts-search > span[aria-hidden="true"]{color:var(--contact-navy)}
.contacts-search input{border-color:var(--contact-navy)}
.contacts-search input:focus{
  border-color:var(--contact-green);
  box-shadow:0 0 0 4px rgba(120,185,40,.18),0 7px 18px rgba(24,84,106,.08);
}
.contacts-az{border-color:#c9d3df;box-shadow:0 10px 25px rgba(24,84,106,.10)}
.contacts-az a{color:var(--contact-navy);background:#edf3f8}
.contacts-az a:hover,
.contacts-az a:focus-visible{color:#fff;background:var(--contact-green-dark)}
.contact-letter-heading span{
  color:#fff;
  border:2px solid var(--contact-navy);
  border-radius:50%;
  background:var(--contact-navy);
  box-shadow:0 4px 0 var(--contact-navy-dark),0 8px 14px rgba(24,84,106,.18);
  text-shadow:none;
}
.contact-card-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}
.company-contact-card{
  isolation:auto;
  display:flex;
  flex-direction:column;
  overflow:hidden;
  border:3px solid var(--contact-navy);
  border-bottom-width:3px;
  border-radius:25px;
  background:#fff;
  outline:0;
  box-shadow:0 12px 28px rgba(24,84,106,.12);
  transition:transform .16s ease,box-shadow .16s ease;
}
.company-contact-card::before,
.company-contact-card::after{display:none}
.company-contact-card:hover{
  transform:translateY(-3px);
  border-color:var(--contact-navy);
  border-bottom-color:var(--contact-navy);
  box-shadow:0 18px 34px rgba(24,84,106,.17);
}
.company-contact-card-top{
  grid-template-columns:62px minmax(0,1fr) auto;
  min-height:112px;
  gap:17px;
  padding:23px 25px 19px;
  background:#fff;
}
.company-contact-avatar{
  width:62px;
  height:62px;
  border:2px solid #fff;
  border-radius:50%;
  color:#fff;
  background:var(--contact-navy);
  box-shadow:0 0 0 3px var(--contact-navy),inset 0 0 0 1px rgba(255,255,255,.42);
  font-family:Georgia,"Times New Roman",serif;
  font-size:1.75rem;
  text-shadow:none;
}
.company-contact-card-top h2{
  color:#111827;
  font-size:1.45rem;
  line-height:1.1;
  text-shadow:none;
}
.company-contact-card-top p{
  margin-top:7px;
  color:var(--contact-green-dark);
  font-size:.9rem;
  font-weight:1000;
}
.contact-edit-button{
  width:36px;
  height:36px;
  color:var(--contact-navy);
  border:2px solid var(--contact-navy);
  border-radius:11px;
  background:#fff;
  box-shadow:0 3px 0 #c9d3df;
}
.contact-edit-button:hover{
  color:#fff;
  border-color:var(--contact-navy);
  background:var(--contact-navy);
  box-shadow:0 3px 0 var(--contact-navy-dark);
}
.company-contact-details{gap:13px;padding:6px 25px 18px}
.company-contact-line{
  grid-template-columns:36px 92px minmax(0,1fr);
  min-height:66px;
  gap:13px;
  padding:13px 17px;
  color:#111827;
  border:2px solid var(--contact-navy);
  border-bottom-color:var(--contact-navy);
  border-radius:15px;
  background:#fff;
  box-shadow:none;
}
.company-contact-line > span{
  width:34px;
  height:34px;
  color:var(--contact-navy);
  background:transparent;
  filter:none;
}
.company-contact-line > span svg{
  width:28px;
  height:28px;
  fill:none;
  stroke:currentColor;
  stroke-width:2;
  stroke-linecap:round;
  stroke-linejoin:round;
}
.company-contact-line b{
  color:var(--contact-green-dark);
  font-size:.79rem;
  letter-spacing:.045em;
  text-shadow:none;
}
.company-contact-line em{
  color:#111827;
  font-size:.94rem;
  line-height:1.3;
  font-weight:900;
}
a.company-contact-line:hover{
  transform:translateY(-1px);
  border-color:var(--contact-navy);
  border-bottom-color:var(--contact-navy);
  background:#f8fbf4;
  box-shadow:0 5px 12px rgba(24,84,106,.10);
}
.company-contact-line.is-empty{
  opacity:.58;
  border-color:#8094aa;
  box-shadow:none;
}
.company-contact-website em{color:#111827;text-decoration-color:var(--contact-green)}
.company-contact-notes{
  margin:auto 25px 25px;
  padding:17px 19px;
  border:1px solid #cfd5dd;
  border-left-width:1px;
  border-bottom-color:#cfd5dd;
  border-radius:15px;
  background:#f7f8fa;
  box-shadow:none;
}
.company-contact-notes b{
  margin-bottom:8px;
  color:var(--contact-green-dark);
  font-size:.79rem;
  letter-spacing:.045em;
}
.company-contact-notes p{color:#111827;font-size:.91rem;line-height:1.55}
@media(max-width:900px){
  .contact-card-grid{grid-template-columns:1fr}
}
@media(max-width:480px){
  .company-contact-card-top{
    grid-template-columns:50px minmax(0,1fr) auto;
    min-height:94px;
    gap:13px;
    padding:18px 16px 15px;
  }
  .company-contact-avatar{width:50px;height:50px;font-size:1.45rem}
  .company-contact-card-top h2{font-size:1.18rem}
  .company-contact-details{padding:4px 16px 15px}
  .company-contact-line{
    grid-template-columns:30px 71px minmax(0,1fr);
    min-height:60px;
    gap:9px;
    padding:11px 12px;
  }
  .company-contact-line > span{width:30px;height:30px}
  .company-contact-line > span svg{width:25px;height:25px}
  .company-contact-line b{font-size:.7rem}
  .company-contact-line em{font-size:.82rem}
  .company-contact-notes{margin:0 16px 18px;padding:14px 15px}
}

/* Helpdesk V1.3.0 — Raise Ticket Flow Builder */
[data-raise-flow-config]{display:none!important}
.flow-question-help{margin:-2px 0 18px;padding:12px 14px;border-left:4px solid #00b1eb;border-radius:0 12px 12px 0;background:#eefaff;color:#344054;line-height:1.45}
.flow-choice-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin-top:14px}
.flow-choice-card{position:relative;display:flex!important;align-items:center;gap:12px;min-height:74px;margin:0!important;padding:15px 18px!important;border:2px solid #cbd5e1;border-bottom:5px solid #94a3b8;border-radius:16px;background:linear-gradient(180deg,#fff 0%,#f8fafc 100%);box-shadow:inset 0 1px 0 #fff,0 8px 16px rgba(15,23,42,.08);cursor:pointer;font-size:1.02rem;font-weight:900;color:#172033;transition:transform .16s ease,border-color .16s ease,box-shadow .16s ease}
.flow-choice-card:hover{transform:translateY(-2px);border-color:#00b1eb;box-shadow:inset 0 1px 0 #fff,0 12px 22px rgba(0,177,235,.16)}
.flow-choice-card:has(input:checked){border-color:#A62F5B;border-bottom-color:#741d3f;background:linear-gradient(180deg,#fff 0%,#fff3f7 100%);box-shadow:inset 0 0 0 2px rgba(166,47,91,.12),0 12px 24px rgba(166,47,91,.16)}
.flow-choice-card input{width:22px!important;height:22px!important;margin:0!important;accent-color:#A62F5B;flex:0 0 auto}
.flow-choice-card span{display:block;line-height:1.25}
.flow-config-warning{grid-column:1/-1;padding:14px;border:1px solid #f59e0b;border-radius:12px;background:#fffbeb;color:#92400e;font-weight:800}
.flow-information-panel{display:flex;flex-direction:column;gap:5px;padding:18px 20px;border:2px solid #00b1eb;border-bottom:5px solid #007ca5;border-radius:16px;background:linear-gradient(135deg,#effbff,#fff);box-shadow:0 10px 20px rgba(0,177,235,.12)}
.flow-information-panel strong{font-size:1.05rem;color:#007ca5}.flow-information-panel span{color:#475467}
.ticket-flow-answers{margin:22px 0;padding:18px;border:2px solid #00b1eb;border-bottom:6px solid #007ca5;border-radius:18px;background:linear-gradient(145deg,#fff,#f1fbff);box-shadow:0 12px 25px rgba(15,23,42,.09)}
.ticket-flow-answers-head{display:flex;align-items:center;gap:12px;margin-bottom:14px}.ticket-flow-answers-head>span{display:grid;place-items:center;width:44px;height:44px;border-radius:14px;background:#A62F5B;color:#fff;font-size:1.25rem;box-shadow:0 4px 0 #741d3f}.ticket-flow-answers-head h2{margin:0;font-size:1.1rem}.ticket-flow-answers-head p{margin:3px 0 0;color:var(--muted)}
.ticket-flow-answers dl{display:grid;gap:10px;margin:0}.ticket-flow-answers dl>div{display:grid;grid-template-columns:minmax(220px,1fr) minmax(180px,1fr);gap:16px;padding:12px 14px;border:1px solid #cfeefa;border-radius:12px;background:#fff}.ticket-flow-answers dt{font-weight:900;color:#344054}.ticket-flow-answers dd{margin:0;font-weight:800;color:#172033}

.admin-hero,.matrix-page-head{display:flex;align-items:center;justify-content:space-between;gap:24px;padding:24px;margin-bottom:18px;border:2px solid #A62F5B;border-bottom:6px solid #741d3f;background:linear-gradient(135deg,#fff,#fff7fa)}
.admin-hero h1,.matrix-page-head h1{margin:.15rem 0 .35rem}.admin-hero p,.matrix-page-head p{margin:0;color:var(--muted)}
.admin-status-pill{display:inline-flex;align-items:center;justify-content:center;min-height:36px;padding:8px 13px;border-radius:999px;font-weight:1000;white-space:nowrap}.admin-status-pill.ready{background:#e8f9ef;color:#166534;border:1px solid #86efac}.admin-status-pill.setup{background:#fff7ed;color:#9a3412;border:1px solid #fdba74}.admin-status-pill.paused{background:#fff0f5;color:#8b2249;border:1px solid #e5a8be}
.admin-tool-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:18px}.admin-tool-card{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:16px;padding:22px;border:3px solid #A62F5B;border-bottom:8px solid #741d3f;border-radius:20px;background:linear-gradient(145deg,#fff,#f8fbfd);box-shadow:0 14px 28px rgba(15,23,42,.12);color:#172033;text-decoration:none;transition:transform .16s ease,box-shadow .16s ease}.admin-tool-card:hover{transform:translateY(-3px);box-shadow:0 18px 32px rgba(15,23,42,.17)}.admin-tool-icon{display:grid;place-items:center;width:58px;height:58px;border-radius:16px;background:linear-gradient(180deg,#19c6ff,#00b1eb);border:2px solid #007ca5;border-bottom-width:5px;color:#fff;font-size:1.7rem;font-weight:1000}.admin-tool-card strong{display:block;font-size:1.18rem}.admin-tool-card small{display:block;margin-top:5px;color:var(--muted);line-height:1.45}.admin-tool-arrow{font-size:1.8rem;color:#A62F5B;font-weight:1000}
.admin-setup-card{margin-top:20px;padding:22px;border:2px solid #f59e0b;border-bottom:6px solid #b45309;background:#fffbeb}.admin-setup-card h2{margin-top:0}.admin-setup-card code{display:block;padding:13px 15px;border-radius:12px;background:#172033;color:#fff;overflow:auto;white-space:nowrap}

.matrix-core-flow{display:flex;align-items:stretch;gap:10px;padding:16px;margin-bottom:20px;overflow-x:auto;border:2px solid #dbe4ee;background:#f8fafc}.matrix-core-flow>i{align-self:center;color:#A62F5B;font-style:normal;font-size:1.3rem;font-weight:1000}.matrix-core-step{display:flex;align-items:center;gap:10px;min-width:185px;padding:12px 14px;border-radius:14px;border:2px solid #cbd5e1;background:#fff;box-shadow:0 5px 0 #cbd5e1}.matrix-core-step b{display:grid;place-items:center;min-width:34px;height:34px;border-radius:10px;background:#A62F5B;color:#fff}.matrix-core-step span{font-weight:1000}.matrix-core-step small{display:block;margin-top:2px;color:var(--muted);font-size:.76rem;font-weight:700}.matrix-core-step.custom{border-color:#00b1eb;box-shadow:0 5px 0 #007ca5;background:#effbff}.matrix-core-step.custom b{background:#00b1eb}
.matrix-layout{display:grid;grid-template-columns:minmax(250px,320px) minmax(0,1fr);gap:20px;align-items:start}.matrix-issue-panel{position:sticky;top:calc(var(--hd-topbar-height,130px) + 14px);padding:18px;max-height:calc(100vh - var(--hd-topbar-height,130px) - 28px);overflow:auto;border:2px solid #A62F5B;border-bottom:6px solid #741d3f}.matrix-panel-title{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.matrix-panel-title h2{margin:.1rem 0 .8rem;font-size:1.2rem}.matrix-count{display:grid;place-items:center;min-width:38px;height:38px;border-radius:12px;background:#00b1eb;color:#fff;font-weight:1000;box-shadow:0 4px 0 #007ca5}.matrix-issue-list{display:grid;gap:8px}.matrix-issue-link{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:11px 12px;border:2px solid #d8dee8;border-radius:12px;background:#fff;color:#172033;text-decoration:none;font-weight:900}.matrix-issue-link small{padding:3px 7px;border-radius:999px;background:#e8f9ef;color:#166534;font-size:.7rem}.matrix-issue-link.inactive{opacity:.66}.matrix-issue-link.inactive small{background:#f2f4f7;color:#667085}.matrix-issue-link.active{border-color:#00b1eb;box-shadow:inset 4px 0 0 #A62F5B,0 5px 0 #007ca5;background:#effbff}.matrix-add-panel{margin-top:16px;border-top:1px solid #e4e7ec;padding-top:14px}.matrix-add-panel summary,.matrix-issue-editor summary,.matrix-question-edit summary{cursor:pointer;font-weight:1000;color:#A62F5B}.stacked-form{display:grid;gap:12px;margin-top:14px}.stacked-form label{display:grid;gap:6px;font-weight:900}.stacked-form label.inline{display:flex;align-items:center;gap:9px}.stacked-form label.inline input{width:auto}.matrix-editor{min-width:0}.matrix-issue-editor{padding:20px;border:2px solid #00b1eb;border-bottom:6px solid #007ca5;margin-bottom:18px}.matrix-editor-heading{display:flex;justify-content:space-between;gap:16px}.matrix-editor-heading h2{margin:.1rem 0 .25rem}.matrix-editor-heading p{margin:0;color:var(--muted)}.matrix-order-actions{display:flex;gap:6px;align-items:flex-start}.matrix-order-actions form{margin:0}.icon-btn{display:grid;place-items:center;width:34px;height:32px;padding:0;border:1px solid #A62F5B;border-bottom:4px solid #741d3f;border-radius:9px;background:#A62F5B;color:#fff;font-weight:1000;cursor:pointer}.icon-btn:active{transform:translateY(2px);border-bottom-width:2px}.matrix-inline-edit{grid-template-columns:1fr 1fr}.matrix-inline-edit label:nth-child(4){grid-column:1/-1}.matrix-inline-edit button{justify-self:start}
.matrix-flow-stage{position:relative;padding:8px 0 18px}.matrix-flow-start,.matrix-flow-end{display:flex;flex-direction:column;gap:3px;max-width:620px;margin:0 auto;padding:14px 18px;text-align:center;border-radius:16px;border:2px solid #00b1eb;border-bottom:6px solid #007ca5;background:linear-gradient(135deg,#effbff,#fff);box-shadow:0 9px 20px rgba(0,177,235,.12)}.matrix-flow-start span,.matrix-flow-end span{color:#007ca5;text-transform:uppercase;letter-spacing:.08em;font-size:.72rem;font-weight:1000}.matrix-flow-connector{text-align:center;color:#A62F5B;font-size:1.8rem;font-weight:1000;line-height:1.1;padding:5px}.matrix-question-card{padding:20px;border:3px solid #A62F5B;border-bottom:8px solid #741d3f;border-radius:20px;background:linear-gradient(145deg,#fff,#f8fafc);box-shadow:0 15px 30px rgba(15,23,42,.13)}.matrix-question-top{display:grid;grid-template-columns:auto 1fr auto;gap:14px;align-items:start}.matrix-question-number{display:grid;place-items:center;width:46px;height:46px;border-radius:14px;background:linear-gradient(180deg,#19c6ff,#00b1eb);border:2px solid #007ca5;border-bottom-width:5px;color:#fff;font-size:1.2rem;font-weight:1000}.matrix-question-copy h3{margin:5px 0;font-size:1.15rem}.matrix-question-copy p{margin:5px 0 0;color:var(--muted)}.matrix-question-badges{display:flex;gap:7px;flex-wrap:wrap}.matrix-question-badges span{padding:4px 8px;border-radius:999px;background:#fff0f5;color:#8b2249;border:1px solid #e5a8be;font-size:.7rem;font-weight:1000;text-transform:uppercase;letter-spacing:.04em}.matrix-route-form{margin-top:16px;padding:15px;border:2px solid #cfeefa;border-radius:15px;background:#f1fbff}.matrix-route-form h4,.matrix-choice-editor h4{margin:0 0 10px}.matrix-branch-row{display:grid!important;grid-template-columns:minmax(120px,.75fr) auto minmax(230px,1.5fr);align-items:center;gap:10px;margin:8px 0!important;padding:8px 10px!important;border:1px solid #dbe4ee;border-radius:10px;background:#fff}.matrix-branch-row>span{font-weight:1000}.matrix-branch-row>b{color:#A62F5B}.matrix-route-form>.btn{margin-top:8px}.matrix-choice-editor{margin-top:14px;padding:14px;border:1px solid #e4e7ec;border-radius:14px;background:#fff}.matrix-choice-chip{display:inline-flex;align-items:center;gap:8px;margin:3px;padding:6px 9px;border-radius:999px;background:#fff0f5;border:1px solid #e5a8be;font-weight:800}.matrix-choice-chip form{display:inline}.matrix-choice-chip button{border:0;background:transparent;color:#A62F5B;font-size:1.1rem;font-weight:1000;cursor:pointer}.matrix-add-choice{display:flex;gap:8px;margin-top:10px}.matrix-add-choice input{min-width:0;flex:1}.matrix-question-edit{margin-top:14px;border-top:1px solid #e4e7ec;padding-top:12px}.matrix-delete-form{margin-top:12px}.matrix-add-question{display:grid;grid-template-columns:minmax(220px,.75fr) minmax(340px,1.25fr);gap:22px;padding:22px;border:2px dashed #00b1eb;background:#f8fdff}.matrix-add-question h2{margin:.1rem 0 .4rem}.matrix-add-question p{margin:0;color:var(--muted)}

@media(max-width:980px){.matrix-layout{grid-template-columns:1fr}.matrix-issue-panel{position:static;max-height:none}.matrix-issue-list{grid-template-columns:repeat(2,minmax(0,1fr))}.matrix-add-question{grid-template-columns:1fr}.matrix-inline-edit{grid-template-columns:1fr}.matrix-inline-edit label:nth-child(4){grid-column:auto}}
@media(max-width:700px){.admin-hero,.matrix-page-head{align-items:flex-start;flex-direction:column}.matrix-core-flow{padding:12px}.matrix-issue-list{grid-template-columns:1fr}.matrix-question-top{grid-template-columns:auto 1fr}.matrix-question-top>.matrix-order-actions{grid-column:1/-1}.matrix-branch-row{grid-template-columns:1fr}.matrix-branch-row>b{display:none}.matrix-add-choice{flex-direction:column}.flow-choice-grid{grid-template-columns:1fr}.ticket-flow-answers dl>div{grid-template-columns:1fr;gap:5px}.matrix-add-question{padding:16px}}
@media(prefers-reduced-motion:reduce){.flow-choice-card,.admin-tool-card{transition:none}}

/* Helpdesk V1.3.1 — Public Raise Ticket page with mapped notifications/advice */
[data-public-raise-guidance-config]{display:none!important}
.public-raise-layout{display:grid;grid-template-columns:minmax(235px,1fr) minmax(0,3fr);gap:22px;align-items:start}
.public-raise-guidance{position:sticky;top:calc(var(--hd-topbar-height,100px) + 16px);padding:20px;border:3px solid #A62F5B;border-bottom:8px solid #741d3f;border-radius:22px;background:linear-gradient(145deg,#fff,#fff7fa);box-shadow:0 14px 30px rgba(15,23,42,.12)}
.public-guidance-head h2{margin:.12rem 0 .35rem;font-size:1.45rem;color:#172033}.public-guidance-head p:last-child{margin:0;color:var(--muted);line-height:1.42}
.public-guidance-section{margin-top:18px;padding-top:16px;border-top:1px solid #ead6df}.public-guidance-section h3{display:flex;align-items:center;gap:8px;margin:0 0 10px;font-size:1rem;color:#A62F5B}.public-guidance-section h3::before{content:'●';color:#00b1eb;font-size:.85rem}.public-guidance-section.advice h3::before{content:'✓'}
.public-guidance-item{display:grid;gap:7px;margin:0 0 11px;padding:13px 14px;border:2px solid #e4e7ec;border-bottom-width:5px;border-radius:15px;background:#fff;box-shadow:0 7px 16px rgba(15,23,42,.06)}
.public-guidance-item.notification{border-color:#efc0d2;border-bottom-color:#A62F5B;background:linear-gradient(180deg,#fff,#fff8fb)}.public-guidance-item.advice{border-color:#bfebfa;border-bottom-color:#00b1eb;background:linear-gradient(180deg,#fff,#f2fcff)}
.public-guidance-item h4{margin:0;font-size:.98rem;color:#172033}.public-guidance-item p{margin:0;color:#344054;line-height:1.42;font-size:.92rem}.public-guidance-item a{justify-self:start;margin-top:2px;color:#007ca5;font-weight:1000;text-decoration:none}.public-guidance-item a:hover{text-decoration:underline}.public-guidance-empty{margin:0;padding:12px;border:1px dashed #cbd5e1;border-radius:13px;background:#f8fafc;color:#667085;font-weight:800;line-height:1.4}
.public-raise-main{min-width:0}.public-raise-main .wizard.card{margin:0;padding:22px;border:3px solid #00b1eb;border-bottom:8px solid #007ca5;border-radius:22px;box-shadow:0 15px 34px rgba(15,23,42,.12)}.public-raise-hero{margin-bottom:16px;border:2px solid #dbe4ee;border-bottom:6px solid #cbd5e1;background:linear-gradient(135deg,#fff,#f8fdff);color:var(--text)}.public-raise-hero h1{color:var(--text)}.public-raise-hero p{color:var(--muted);opacity:1}.public-raise-hero .eyebrow{color:#007ca5}.public-raise-main .wizard-page h2{font-size:1.18rem}.public-raise-main .wizard-actions{bottom:0;border-top:1px solid #eef2f6}
.guidance-admin-layout{display:grid;grid-template-columns:minmax(280px,.9fr) minmax(0,1.35fr);gap:20px;align-items:start}.guidance-admin-card{padding:20px;border:2px solid #00b1eb;border-bottom:6px solid #007ca5}.guidance-admin-card h2{margin:.1rem 0 .5rem}.guidance-admin-card p{color:var(--muted)}.guidance-list{display:grid;gap:13px}.guidance-admin-item{padding:16px;border:2px solid #dbe4ee;border-bottom:5px solid #cbd5e1;border-radius:16px;background:#fff}.guidance-admin-item.inactive{opacity:.62}.guidance-admin-item-top{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.guidance-admin-badges{display:flex;gap:6px;flex-wrap:wrap}.guidance-badge{display:inline-flex;padding:4px 8px;border-radius:999px;background:#effbff;color:#007ca5;border:1px solid #bfebfa;font-size:.7rem;font-weight:1000;text-transform:uppercase;letter-spacing:.04em}.guidance-badge.notification{background:#fff0f5;color:#8b2249;border-color:#e5a8be}.guidance-admin-preview{margin:10px 0 0;color:#344054;line-height:1.45}.guidance-admin-item details{margin-top:12px}.guidance-admin-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.guidance-admin-actions form{margin:0}.guidance-link-preview{display:block;margin-top:8px;color:#007ca5;font-weight:900}
.guidance-admin-card .stacked-form input:not([type="hidden"]):not([type="checkbox"]),.guidance-admin-card .stacked-form select,.guidance-admin-card .stacked-form textarea{border:2px solid #98a2b3;border-bottom:4px solid #667085;background:#fff;color:#172033;box-shadow:inset 0 1px 2px rgba(15,23,42,.06)}.guidance-admin-card .stacked-form input:not([type="hidden"]):not([type="checkbox"]):focus,.guidance-admin-card .stacked-form select:focus,.guidance-admin-card .stacked-form textarea:focus{outline:0;border-color:#00b1eb;border-bottom-color:#007ca5;box-shadow:0 0 0 3px rgba(0,177,235,.16),inset 0 1px 2px rgba(15,23,42,.06)}.guidance-admin-card .stacked-form input::placeholder,.guidance-admin-card .stacked-form textarea::placeholder{color:#667085;opacity:1}

@media(max-width:980px){.public-raise-layout,.guidance-admin-layout{grid-template-columns:1fr}.public-raise-guidance{position:static;order:2}.public-raise-main{order:1}.public-raise-main .wizard.card{padding:18px}.public-guidance-section{margin-top:14px;padding-top:14px}}
@media(max-width:620px){.public-raise-main .wizard.card{padding:14px;border-width:2px;border-bottom-width:6px}.public-raise-layout{gap:14px}.public-raise-guidance{padding:16px}.public-raise-main .wizard-steps{display:none}.public-raise-main .wizard-actions{display:flex;gap:8px}.public-raise-main .wizard-actions .btn{flex:1 1 0;min-width:0}}


/* Helpdesk V2.1.6 — compact public raise header */
.topbar-page-title{
  flex:1 1 auto;
  min-width:180px;
  text-align:center;
  color:#fff;
  font-size:clamp(1.35rem,2.4vw,2rem);
  line-height:1.1;
  font-weight:1000;
  letter-spacing:.01em;
  text-shadow:0 2px 6px rgba(0,0,0,.18);
}
@media(max-width:1000px){
  .topbar-page-title{
    width:100%;
    text-align:left;
  }
}
@media(max-width:700px){
  .topbar-page-title{
    font-size:1.35rem;
  }
}

/* Helpdesk V2.2 — public Raise Ticket modal notifications */
.public-raise-form.card{
  max-width:1120px;
  margin:0 auto 28px;
  padding:clamp(18px,2.4vw,30px);
  border:3px solid #00b1eb;
  border-bottom:10px solid #007ca5;
  border-radius:26px;
  background:linear-gradient(145deg,#fff,#f8fdff);
  box-shadow:0 24px 55px rgba(15,23,42,.20),0 6px 0 rgba(0,124,165,.10);
  transform:translateY(-1px);
}
.public-raise-form .wizard-page h2{font-size:clamp(1.2rem,2vw,1.55rem)}
.public-raise-form .wizard-actions{border-top:1px solid #eef2f6;background:rgba(255,255,255,.94);backdrop-filter:blur(8px)}
.public-notice-modal{
  position:fixed;
  inset:0;
  z-index:1000;
  display:none;
  align-items:center;
  justify-content:center;
  padding:clamp(14px,3vw,32px);
}
.public-notice-modal.open{display:flex}
.public-notice-backdrop{position:absolute;inset:0;background:rgba(15,23,42,.50);backdrop-filter:blur(6px)}
.public-notice-card{
  position:relative;
  width:min(720px,100%);
  max-height:min(760px,92vh);
  overflow:auto;
  padding:clamp(20px,3vw,30px);
  border:3px solid #A62F5B;
  border-bottom:10px solid #741d3f;
  border-radius:28px;
  background:linear-gradient(145deg,#fff,#fff8fb);
  box-shadow:0 34px 80px rgba(15,23,42,.35),0 8px 0 rgba(116,29,63,.12);
}
.public-step-notice-modal .public-notice-card{border-color:#00b1eb;border-bottom-color:#007ca5;background:linear-gradient(145deg,#fff,#f3fcff)}
.public-notice-head{display:grid;gap:6px;margin-bottom:16px}.public-notice-head h2{margin:0;color:#172033;font-size:clamp(1.45rem,3vw,2rem)}.public-notice-head p:not(.eyebrow){margin:0;color:#475467;line-height:1.45}
.public-notice-body{display:grid;gap:13px}.public-modal-guidance-item{display:grid;gap:9px;padding:15px 16px;border:2px solid #e4e7ec;border-bottom:5px solid #cbd5e1;border-radius:17px;background:#fff;box-shadow:0 9px 20px rgba(15,23,42,.07)}
.public-modal-guidance-item.notification{border-color:#efc0d2;border-bottom-color:#A62F5B}.public-modal-guidance-item.advice{border-color:#bfebfa;border-bottom-color:#00b1eb}.public-modal-guidance-item h3{margin:0;color:#172033;font-size:1.08rem}.public-modal-guidance-body{color:#344054;line-height:1.55}.public-modal-guidance-body p{margin:0 0 10px}.public-modal-guidance-body p:last-child{margin-bottom:0}.public-modal-guidance-body ul,.public-modal-guidance-body ol{margin:8px 0 8px 22px;padding:0}.public-modal-guidance-body a{color:#006C9C;font-weight:900;text-decoration:underline;text-underline-offset:2px}.public-modal-guidance-body u{text-underline-offset:2px}.public-notice-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:20px}.public-guidance-empty{margin:0;padding:14px;border:1px dashed #cbd5e1;border-radius:14px;background:#f8fafc;color:#667085;font-weight:800;line-height:1.4}
.guidance-admin-layout-modal{grid-template-columns:repeat(2,minmax(280px,1fr))}.guidance-existing-card{margin-top:20px}.guidance-wysiwyg{border:2px solid #98a2b3;border-bottom:4px solid #667085}.guidance-wysiwyg .wysiwyg-editor{min-height:180px;max-height:360px}.guidance-admin-card .optional-link-details{margin-top:4px;padding:10px 12px;border:1px dashed #cbd5e1;border-radius:13px;background:#f8fafc}.guidance-admin-card .optional-link-details summary{font-weight:1000;cursor:pointer;color:#344054}.guidance-badge.start_modal{background:#fff0f5;color:#8b2249;border-color:#e5a8be}.guidance-badge.step_modal{background:#effbff;color:#007ca5;border-color:#bfebfa}.comment-body u,.wysiwyg-editor u{text-underline-offset:2px}.wysiwyg-toolbar button u{font-weight:1000;text-underline-offset:2px}
@media(max-width:980px){.guidance-admin-layout-modal{grid-template-columns:1fr}.public-raise-form.card{padding:18px;border-width:2px;border-bottom-width:7px}.public-notice-card{border-width:2px;border-bottom-width:8px}}
@media(max-width:620px){.public-notice-modal{align-items:flex-end;padding:10px}.public-notice-card{width:100%;max-height:88vh;border-radius:22px}.public-notice-actions .btn{width:100%;justify-content:center}.public-raise-form.card .wizard-steps{display:none}.public-raise-form.card .wizard-actions{display:flex;gap:8px}.public-raise-form.card .wizard-actions .btn{flex:1 1 0;min-width:0}}

.guidance-badge.warning{background:#fff7ed;color:#9a3412;border-color:#fed7aa}.flash.warn{background:#fff7ed;color:#9a3412;border-color:#fed7aa}

/* Helpdesk V17 — prominent master switch for the opening public notification. */
.guidance-master-toggle{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:22px;
  margin-bottom:18px;
  padding:20px 22px;
  border:2px solid #98a2b3;
  border-left:8px solid #667085;
}
.guidance-master-toggle.enabled{border-color:#86d4b2;border-left-color:#027a48;background:linear-gradient(135deg,#fff,#f1fff8)}
.guidance-master-toggle.disabled{border-color:#e4b4c6;border-left-color:#A62F5B;background:linear-gradient(135deg,#fff,#fff7fa)}
.guidance-master-toggle h2{margin:.1rem 0 .35rem;color:#172033}
.guidance-master-toggle p:last-child{margin:0;color:#475467}
.guidance-master-toggle form{margin:0;flex:0 0 auto}
.guidance-master-toggle .btn{min-width:120px;justify-content:center}
.guidance-master-toggle .btn:disabled{cursor:not-allowed;opacity:.5}
.guidance-master-help{margin:-8px 0 18px;color:#667085;font-weight:800}
@media(max-width:700px){
  .guidance-master-toggle{align-items:stretch;flex-direction:column}
  .guidance-master-toggle .btn{width:100%}
}

/* Helpdesk V18 — Web Push settings and compact header access. */
.push-settings-link{display:inline-flex;align-items:center;gap:7px;padding:8px 11px;border:1px solid rgba(255,255,255,.42);border-radius:999px;color:#fff;text-decoration:none;font-size:.78rem;line-height:1;white-space:nowrap;background:rgba(255,255,255,.10)}
.push-settings-link:hover,.push-settings-link:focus{background:rgba(255,255,255,.20);outline:2px solid rgba(255,255,255,.55);outline-offset:2px}
.push-page-head{align-items:center}.push-device-card{display:grid;gap:20px;margin-top:18px;border:2px solid #00b1eb;border-bottom:7px solid #007ca5}.push-device-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:18px}.push-device-heading h2{margin:.1rem 0 .35rem}.push-device-heading p:last-child{margin:0;color:#475467}.push-device-count{flex:0 0 auto;padding:7px 11px;border-radius:999px;background:#effbff;border:1px solid #9bdff5;color:#006c9c;font-size:.78rem;font-weight:1000}.push-ios-help{padding:14px 16px;border:2px solid #f5c26b;border-radius:14px;background:#fff9e8;color:#694100;line-height:1.5}.push-preferences{display:grid;gap:12px}.push-preferences>label:first-child{display:grid;gap:6px;font-weight:900}.push-preferences input[type="text"]{max-width:440px}.push-choice{display:flex;align-items:flex-start;gap:11px;padding:13px 14px;border:1px solid #dbe4ee;border-radius:14px;background:#f8fafc;cursor:pointer}.push-choice input{margin-top:4px}.push-choice span{display:grid;gap:3px}.push-choice small{color:#667085;line-height:1.4}/* Button display rules must not expose unavailable notification actions. */
[data-push-settings] [hidden]{display:none!important}
.push-device-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.push-result{min-height:1.4em;margin:0;color:#027a48;font-weight:900}.push-result.bad{color:#b42318}.push-privacy-card{margin-top:18px;border-left:6px solid #A62F5B}.push-privacy-card h2{margin-top:0}.push-privacy-card p{margin-bottom:0;color:#475467;line-height:1.55}
@media(max-width:900px){.push-settings-link b{display:none}.push-settings-link{padding:9px}.push-device-heading{flex-direction:column}.push-device-actions .btn{flex:1 1 180px}}
@media(max-width:620px){.push-device-actions{display:grid;grid-template-columns:1fr}.push-device-actions .btn{width:100%}.push-device-count{align-self:flex-start}}

/* Helpdesk V2.2.3 — public Raise Ticket form refresh */
.public-raise-form .wizard-steps{display:none!important}
.public-form-progress{
  margin:-30px -30px 22px;
  padding:22px 24px 18px;
  border-radius:22px 22px 18px 18px;
  background:linear-gradient(135deg,#A62F5B,#8b244d);
  color:#fff;
  box-shadow:inset 0 -1px 0 rgba(255,255,255,.12),0 10px 28px rgba(127,34,74,.18);
}
.public-form-progress-text{display:flex;justify-content:space-between;gap:18px;align-items:flex-end;margin-bottom:14px;flex-wrap:wrap}
.public-form-step-count{font-size:1.08rem;font-weight:1000;letter-spacing:.01em}
.public-form-step-caption{font-size:.95rem;color:rgba(255,255,255,.88);font-weight:800}
.public-form-progress-bar{height:18px;background:rgba(255,255,255,.26)!important;border-radius:999px;overflow:hidden}
.public-form-progress-bar span{background:linear-gradient(90deg,#5ab5ea,#2b92d0)!important}
.public-raise-form .wizard-page{padding:4px 2px 0}
.public-raise-form .wizard-page h2{display:flex;align-items:center;gap:10px;font-size:clamp(1.25rem,2vw,1.6rem);margin-bottom:6px}
.wizard-step-intro{margin:0 0 16px;color:#667085;font-size:1rem;line-height:1.45;font-weight:700}
.public-field-grid{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(260px,.85fr);gap:18px;align-items:end}
.public-field-grid-about label{margin-top:0}
.public-raise-form .question-icon{
  width:48px;height:48px;min-width:48px;margin-right:0;border-radius:16px;
  background:linear-gradient(145deg,#fff7fb,#f0fbff);
  border:2px solid #d7e6f0;
  box-shadow:0 10px 18px rgba(15,23,42,.08), inset 0 1px 0 rgba(255,255,255,.85);
  font-size:1.35rem;
}
.public-raise-form .wizard-page input,
.public-raise-form .wizard-page select,
.public-raise-form .wizard-page textarea{
  border:3px solid #cdd5df;
  border-bottom-width:5px;
  border-radius:18px;
  background:#fff;
  box-shadow:inset 0 1px 0 rgba(255,255,255,.9),0 4px 10px rgba(15,23,42,.03);
}
.public-raise-form .wizard-page input:focus,
.public-raise-form .wizard-page select:focus,
.public-raise-form .wizard-page textarea:focus{border-color:#47a7dc;box-shadow:0 0 0 4px rgba(71,167,220,.12)}
.public-raise-form .email-row span{background:#f8fbfd}
.public-raise-form .review-box{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.public-raise-form .review-item{padding:14px 16px;border-radius:18px;background:linear-gradient(180deg,#fff,#f8fafc);border:1px solid #dbe4ee;box-shadow:0 7px 18px rgba(15,23,42,.05)}
.public-raise-form .review-item-wide{grid-column:1/-1}
.public-raise-form .review-label{display:block;margin-bottom:6px;color:#8b244d;font-size:.82rem;font-weight:1000;letter-spacing:.04em;text-transform:uppercase}
.public-raise-form .review-value{font-size:1rem;line-height:1.5;color:#172033;word-break:break-word}
.public-raise-form .wizard-actions{margin-top:22px;padding-top:18px}
@media(max-width:980px){
  .public-form-progress{margin:-18px -18px 20px;padding:18px 18px 16px}
}
@media(max-width:760px){
  .public-field-grid,.public-raise-form .review-box{grid-template-columns:1fr}
  .public-form-progress-text{display:block}
  .public-form-step-caption{display:block;margin-top:6px}
  .public-raise-form .review-item-wide{grid-column:auto}
}
@media(max-width:620px){
  .public-form-progress{margin:-14px -14px 16px;padding:16px 14px 14px;border-radius:18px 18px 14px 14px}
  .public-form-progress-bar{height:14px}
  .public-raise-form .question-icon{width:42px;height:42px;min-width:42px;border-radius:14px;font-size:1.15rem}
}

/* Helpdesk V2.2.4 — public form structure fixes */
.public-raise-form .public-field-grid-about{
  grid-template-columns:minmax(190px,.85fr) minmax(220px,.95fr) minmax(280px,1.2fr);
  align-items:start;
}
.public-raise-form .public-field-grid-about .public-email-field label{margin-top:0}
.public-raise-form .public-email-field .muted{margin:8px 0 0;font-size:.92rem}
.public-raise-form .public-email-field #userSuggestions{z-index:2}
.public-raise-form [data-static-step="home"]{display:none!important}
.public-raise-form [data-static-step="summary"]{display:none!important}
.public-raise-form .review-box{display:grid!important;grid-template-columns:repeat(2,minmax(0,1fr))!important;gap:12px!important}
.public-raise-form .review-box > div,
.public-raise-form .review-item{
  padding:14px 16px!important;
  border-radius:18px!important;
  background:linear-gradient(180deg,#fff,#f8fafc)!important;
  border:1px solid #dbe4ee!important;
  box-shadow:0 7px 18px rgba(15,23,42,.05)!important;
}
.public-raise-form .review-box > div b{
  display:block!important;
  margin-bottom:6px!important;
  color:#8b244d!important;
  font-size:.82rem!important;
  font-weight:1000!important;
  letter-spacing:.04em!important;
  text-transform:uppercase!important;
}
.public-raise-form .wizard-page textarea[name="description"]{min-height:190px}
.public-raise-form .question-icon{
  background:radial-gradient(circle at 30% 25%,#fff 0,#fff 28%,#eefaff 72%)!important;
  border-color:#bfe7f8!important;
  box-shadow:0 12px 22px rgba(0,177,235,.16), inset 0 1px 0 rgba(255,255,255,.95)!important;
}
@media(max-width:1040px){
  .public-raise-form .public-field-grid-about{grid-template-columns:repeat(2,minmax(0,1fr))}
  .public-raise-form .public-email-field{grid-column:1/-1}
}
@media(max-width:760px){
  .public-raise-form .public-field-grid-about{grid-template-columns:1fr}
  .public-raise-form .review-box{grid-template-columns:1fr!important}
}
.public-raise-form .review-value{padding:0!important;background:transparent!important;border-radius:0!important;box-shadow:none!important;border:0!important}

/* Helpdesk V2.2.5 — hard public layout enforcement */
.public-raise-form[data-public-layout-normalised="1"] [data-static-step="home"],
.public-raise-form[data-public-layout-normalised="1"] [data-static-step="summary"]{display:none!important}
.public-raise-form .public-field-grid-about > .public-name-field,
.public-raise-form .public-field-grid-about > .public-home-field,
.public-raise-form .public-field-grid-about > .public-email-field{min-width:0}
.public-raise-form .public-home-field select{min-height:60px}
.public-raise-form .public-subject-field{margin-bottom:16px}
.public-raise-form .review-box > div{min-height:76px}
.public-raise-form .review-box > div:nth-child(7),
.public-raise-form .review-box > div:has(+ .offline-note){grid-column:1/-1}

/* Helpdesk V2.2.6 — friendly first-screen field icons */
.public-raise-form .public-field-label-with-icon{
  display:inline-flex;
  align-items:center;
  gap:9px;
  line-height:1.2;
}
.public-raise-form .public-field-mini-icon{
  display:inline-grid;
  place-items:center;
  width:34px;
  height:34px;
  border-radius:12px;
  background:linear-gradient(145deg,#fff7fb,#effbff);
  border:2px solid #d9e8f2;
  box-shadow:0 6px 14px rgba(15,23,42,.08), inset 0 1px 0 rgba(255,255,255,.9);
  font-size:1.08rem;
  flex:0 0 auto;
}
.public-raise-form .public-name-field .public-field-mini-icon{background:linear-gradient(145deg,#fff2f8,#f8e8f0)}
.public-raise-form .public-home-field .public-field-mini-icon{background:linear-gradient(145deg,#edfaff,#e8f8ed)}
.public-raise-form .public-email-field .public-field-mini-icon{background:linear-gradient(145deg,#f0fbff,#eef4ff)}
@media(max-width:620px){
  .public-raise-form .public-field-mini-icon{width:30px;height:30px;border-radius:10px;font-size:.98rem}
}

/* Helpdesk V2.2.7 — public header centring and responsive Raise Ticket polish */
@media(min-width:821px){
  .topbar:not(.with-tabs) .topbar-main{position:relative;min-height:68px}
  .topbar:not(.with-tabs) .topbar-page-title{
    position:absolute;
    left:50%;
    top:50%;
    transform:translate(-50%,-50%);
    width:min(48vw,560px);
    min-width:0;
    text-align:center;
    pointer-events:none;
    padding:0 18px;
  }
  .topbar:not(.with-tabs) .topbar-utilities{margin-left:auto;min-width:190px;justify-content:flex-end}
}
@media(max-width:820px){
  .topbar:not(.with-tabs){padding:10px 14px 12px}
  .topbar:not(.with-tabs) .topbar-main{
    display:grid!important;
    grid-template-columns:1fr;
    gap:8px;
    align-items:center;
    justify-items:center;
    text-align:center;
  }
  .topbar:not(.with-tabs) .brand{justify-content:center;text-align:left;max-width:100%}
  .topbar:not(.with-tabs) .topbar-page-title{
    width:100%;
    min-width:0;
    text-align:center!important;
    font-size:clamp(1.28rem,5vw,1.75rem);
    margin-top:2px;
  }
  .topbar:not(.with-tabs) .topbar-utilities{display:none}
  .topbar:not(.with-tabs) .topbar-nav{display:none}
}
@media(max-width:520px){
  .topbar:not(.with-tabs) .brand span:last-child b{font-size:.98rem}
  .topbar:not(.with-tabs) .brand small{font-size:.76rem}
  .topbar:not(.with-tabs) .brand-logo-wrap{width:74px;height:48px}
}

/* Public Raise Ticket tablet layout */
@media(max-width:1100px){
  .wrap{padding:18px}
  .public-raise-form.card{max-width:100%;padding:22px;border-radius:24px}
  .public-form-progress{margin:-22px -22px 20px;padding:20px 22px 16px}
  .public-raise-form .public-field-grid-about{grid-template-columns:repeat(2,minmax(0,1fr))!important;gap:14px}
  .public-raise-form .public-email-field{grid-column:1/-1}
  .public-raise-form .priority-grid{grid-template-columns:repeat(2,minmax(0,1fr))!important;gap:12px}
  .public-raise-form .priority-card{min-height:118px;padding:14px}
  .public-raise-form .dropzone{padding:18px}
  .public-raise-form .review-box{grid-template-columns:repeat(2,minmax(0,1fr))!important}
}
@media(max-width:860px){
  .wrap{padding:14px}
  .public-raise-form.card{padding:18px;border-width:2px;border-bottom-width:8px;border-radius:22px;margin-bottom:18px}
  .public-form-progress{margin:-18px -18px 18px;padding:18px 18px 15px;border-radius:20px 20px 16px 16px}
  .public-form-progress-text{display:block;margin-bottom:12px}
  .public-form-step-caption{display:block;margin-top:5px;font-size:.9rem;line-height:1.35}
  .public-raise-form .wizard-page h2{font-size:1.35rem;line-height:1.22}
  .wizard-step-intro{font-size:.95rem;margin-bottom:14px}
  .public-raise-form .wizard-page input,
  .public-raise-form .wizard-page select,
  .public-raise-form .wizard-page textarea{font-size:16px;padding:14px 14px;border-width:2px;border-bottom-width:4px;border-radius:16px}
  .public-raise-form .email-row{display:grid;grid-template-columns:minmax(0,1fr) auto}
  .public-raise-form .email-row input{min-width:0;border-radius:16px 0 0 16px}
  .public-raise-form .email-row span{border-radius:0 16px 16px 0;border-width:2px;border-bottom-width:4px;border-left:0;padding:14px 12px;font-size:.9rem}
  .public-raise-form .review-box{grid-template-columns:1fr!important}
}
@media(max-width:640px){
  .wrap{padding:10px;background:#f5f7fb}
  .public-raise-form.card{padding:14px;border-radius:20px;border-bottom-width:7px;box-shadow:0 14px 32px rgba(15,23,42,.16),0 4px 0 rgba(0,124,165,.08)}
  .public-form-progress{margin:-14px -14px 16px;padding:16px 14px 14px;border-radius:18px 18px 14px 14px}
  .public-form-step-count{font-size:1rem}
  .public-form-progress-bar{height:13px}
  .public-raise-form .public-field-grid-about{grid-template-columns:1fr!important;gap:10px}
  .public-raise-form label{margin:10px 0 6px}
  .public-raise-form .public-field-mini-icon{width:30px;height:30px;border-radius:10px;font-size:1rem}
  .public-raise-form .question-icon{width:40px;height:40px;min-width:40px;border-radius:14px;font-size:1.12rem}
  .public-raise-form .priority-grid{grid-template-columns:1fr!important;gap:10px}
  .public-raise-form .priority-card{min-height:auto;padding:13px;border-width:2px;border-bottom-width:4px}
  .public-raise-form .priority-card small{font-size:.92rem}
  .public-raise-form .wizard-page textarea[name="description"]{min-height:150px;rows:5}
  .public-raise-form .dropzone{padding:14px;gap:12px;align-items:flex-start}
  .public-raise-form .dropzone-icon{width:44px;height:44px;border-radius:14px;font-size:1.25rem}
  .public-raise-form .dropzone-text strong{font-size:.95rem}
  .public-raise-form .dropzone-text span{font-size:.88rem}
  .public-raise-form .photo-preview-grid{grid-template-columns:repeat(2,minmax(0,1fr))}
  .public-raise-form .review-item,
  .public-raise-form .review-box > div{padding:12px 13px!important;border-radius:15px!important}
  .public-raise-form .wizard-actions{
    position:sticky;
    bottom:0;
    z-index:4;
    display:grid!important;
    grid-template-columns:1fr 1fr;
    gap:10px;
    margin:16px -14px -14px;
    padding:13px 14px calc(13px + env(safe-area-inset-bottom));
    background:rgba(255,255,255,.96);
    border-top:1px solid #e4e7ec;
    backdrop-filter:blur(8px);
  }
  .public-raise-form .wizard-actions .btn{width:100%;min-width:0!important;padding:13px 12px;font-size:1rem;border-radius:12px!important}
  .public-raise-form .wizard-actions [data-submit]{grid-column:2}
  .public-raise-form .wizard-actions [hidden]{display:none!important}
}
@media(max-width:420px){
  .public-raise-form .email-row{grid-template-columns:1fr}
  .public-raise-form .email-row input,
  .public-raise-form .email-row span{border-radius:14px;border:2px solid #cdd5df;border-bottom-width:4px}
  .public-raise-form .email-row span{border-top:0;text-align:center}
  .public-raise-form .wizard-page h2{font-size:1.22rem}
  .public-raise-form .photo-preview-grid{grid-template-columns:1fr}
}


/* Helpdesk V2.3 — Knowledge Base foundation */
.kb-hero{display:flex;justify-content:space-between;gap:18px;align-items:center;margin-bottom:18px;border:2px solid #dbe4ee;border-bottom:7px solid #cbd5e1;background:linear-gradient(135deg,#fff,#f7fcff)}
.kb-hero h1{margin:.15rem 0 .35rem;font-size:clamp(1.8rem,3vw,2.8rem)}
.kb-search{display:grid;grid-template-columns:minmax(0,1fr) minmax(220px,300px) auto;gap:12px;align-items:center;margin-bottom:18px}
.kb-category-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:14px;margin-bottom:18px}
.kb-category-card{display:grid;gap:7px;text-decoration:none;padding:18px;border:2px solid #dbe4ee;border-bottom:7px solid #cbd5e1;border-radius:20px;background:#fff;box-shadow:0 10px 24px rgba(15,23,42,.07);transition:transform .15s ease,box-shadow .15s ease}
.kb-category-card:hover{transform:translateY(-2px);box-shadow:0 16px 34px rgba(15,23,42,.11)}
.kb-category-icon{display:grid;place-items:center;width:46px;height:46px;border-radius:16px;background:linear-gradient(145deg,#fff7fb,#effbff);border:2px solid #d9e7f1;font-size:1.5rem;box-shadow:0 8px 16px rgba(15,23,42,.08)}
.kb-category-card strong{font-size:1.05rem;color:#172033}.kb-category-card small{color:#667085;font-weight:800;line-height:1.35}
.kb-article-groups{display:grid;gap:18px}.kb-group{border:1px solid #dbe4ee}.kb-group-head{display:flex;gap:14px;align-items:center;margin-bottom:16px}.kb-group-head h2{margin:0}.kb-group-head p{margin:2px 0 0;color:#667085}
.kb-card-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:12px}.kb-article-card{display:grid;gap:8px;text-decoration:none;padding:16px;border:1px solid #dbe4ee;border-bottom:5px solid #cbd5e1;border-radius:17px;background:linear-gradient(180deg,#fff,#f8fafc)}.kb-article-card strong{color:#A62F5B;font-size:1.04rem}.kb-article-card span{color:#475467;line-height:1.45}.kb-article-card em{font-style:normal;font-weight:1000;color:#007ca5}
.kb-article-view{max-width:980px;margin:0 auto 28px;border:2px solid #dbe4ee;border-bottom:8px solid #cbd5e1}.kb-article-head{border-bottom:1px solid #e4e7ec;padding-bottom:16px;margin-bottom:18px}.kb-article-head h1{font-size:clamp(1.8rem,3vw,2.75rem);margin:.5rem 0}.kb-article-head p{font-size:1.08rem;line-height:1.5;color:#475467}.kb-category-chip{display:inline-flex;align-items:center;gap:6px;border:1px solid #dbe4ee;background:#f8fafc;border-radius:999px;padding:5px 10px;font-weight:1000;color:#344054}
.kb-article-body{font-size:1.06rem;line-height:1.7}.kb-article-body p{margin:0 0 1rem}.kb-article-body ul,.kb-article-body ol{padding-left:1.4rem}.kb-article-body li{margin:.35rem 0}.kb-article-body a{color:#007ca5;font-weight:900}.kb-related-issues{margin-top:22px;padding-top:16px;border-top:1px solid #e4e7ec}
.kb-admin-form-card,.kb-admin-list-card{margin-bottom:18px}.kb-admin-grid{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(180px,.8fr) minmax(180px,.8fr) auto;gap:12px;align-items:end}.kb-active-check{align-self:center;padding:11px 12px;border:1px solid #dbe4ee;border-radius:12px;background:#f8fafc}.kb-active-check input{width:auto;margin:0 7px 0 0}.kb-article-form input,.kb-article-form select,.kb-article-form textarea{border:2px solid #98a2b3;border-bottom-width:4px}.kb-issue-map{border:1px dashed #cbd5e1;border-radius:16px;padding:14px;background:#f8fafc}.kb-issue-map legend{font-weight:1000;color:#A62F5B}.kb-check-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:9px}.kb-check-grid label{display:flex;align-items:center;gap:8px;margin:0;font-weight:800}.kb-check-grid input{width:auto}
.kb-filter-form{display:grid;grid-template-columns:minmax(220px,1fr) minmax(170px,240px) auto;gap:10px}.kb-admin-article-list{display:grid;gap:12px;margin-top:16px}.kb-admin-article{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:16px;align-items:start;padding:16px;border:1px solid #dbe4ee;border-bottom:6px solid #cbd5e1;border-radius:18px;background:#fff}.kb-admin-article.archived{opacity:.72;background:#f8fafc}.kb-admin-article h3{margin:.45rem 0 .25rem}.kb-admin-article p{color:#475467;margin:.2rem 0 .7rem}.kb-admin-actions{display:flex;flex-wrap:wrap;gap:8px;justify-content:flex-end}.kb-admin-actions form{margin:0}.kb-wysiwyg .wysiwyg-editor{min-height:240px}
.header-action-row{display:flex;gap:10px;flex-wrap:wrap;justify-content:flex-end}
@media(max-width:900px){.kb-search,.kb-admin-grid,.kb-filter-form,.kb-admin-article{grid-template-columns:1fr}.kb-hero{align-items:flex-start;flex-direction:column}.kb-admin-actions{justify-content:flex-start}}
@media(max-width:620px){.kb-category-grid,.kb-card-grid{grid-template-columns:1fr}.kb-article-view{padding:16px}.kb-article-body{font-size:1rem}.kb-category-card,.kb-article-card{border-bottom-width:5px}}


/* Helpdesk V2.3.2 — post-submission KB suggestions */
.ticket-created-card{max-width:1040px;margin:12px auto 30px;padding:0;overflow:hidden;border:2px solid #dbe4ee;border-bottom:8px solid #cbd5e1;box-shadow:0 18px 42px rgba(15,23,42,.1)}
.ticket-created-confirmation{display:grid;justify-items:center;padding:34px 28px 28px;background:linear-gradient(145deg,#f0fdf4,#fff);border-bottom:1px solid #dbe4ee}
.ticket-created-check{display:grid;place-items:center;width:70px;height:70px;margin-bottom:12px;border-radius:24px;background:#16a34a;color:#fff;font-size:2.25rem;font-weight:1000;box-shadow:0 12px 26px rgba(22,163,74,.24)}
.ticket-created-confirmation h1{margin:.25rem 0 .15rem;font-size:clamp(1.75rem,4vw,2.6rem);color:#172033}
.ticket-created-confirmation .big-ticket{margin:.5rem 0;font-size:clamp(2.1rem,6vw,3.5rem);letter-spacing:.02em}
.ticket-created-reference{max-width:620px;margin:0;color:#475467;font-weight:800;line-height:1.5}
.ticket-created-suggestions{padding:28px;text-align:left;background:#fff}
.ticket-created-suggestions-head{display:flex;align-items:center;gap:15px;margin-bottom:18px}
.ticket-created-lightbulb{display:grid;place-items:center;flex:0 0 auto;width:58px;height:58px;border-radius:19px;background:linear-gradient(145deg,#fefce8,#fff7ed);border:2px solid #fde68a;font-size:1.75rem}
.ticket-created-suggestions-head h2{margin:.15rem 0 .25rem;font-size:clamp(1.3rem,3vw,1.8rem);color:#172033}
.ticket-created-suggestions-head p:not(.eyebrow){margin:0;color:#475467;font-weight:800;line-height:1.45}
.ticket-created-suggestion-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:14px}
.ticket-created-suggestion{display:flex;flex-direction:column;align-items:flex-start;padding:17px;border:2px solid #dbe4ee;border-bottom-width:6px;border-radius:20px;background:linear-gradient(180deg,#fff,#f8fafc);box-shadow:0 10px 20px rgba(15,23,42,.05)}
.ticket-created-suggestion h3{margin:.65rem 0 .4rem;font-size:1.08rem;color:#172033}
.ticket-created-suggestion p{flex:1;margin:0 0 14px;color:#475467;line-height:1.48}
.ticket-created-guide-link{width:100%;border-color:#0b3768;color:#0b3768;background:#fff}
.ticket-created-guide-link:hover{background:#eef6ff}
.ticket-created-actions{display:flex;justify-content:center;gap:10px;flex-wrap:wrap;padding:0 28px 30px;background:#fff}
@media(max-width:680px){.ticket-created-confirmation,.ticket-created-suggestions{padding:24px 17px}.ticket-created-suggestions-head{align-items:flex-start}.ticket-created-suggestion-grid{grid-template-columns:1fr}.ticket-created-actions{padding:0 17px 24px}.ticket-created-actions .btn{width:100%}}

/* Helpdesk V2.4 — Canned replies / macros */
.ticket-comment-tools-row{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:8px}.ticket-comment-tools-row .wysiwyg-label{margin:0}.canned-reply-open{white-space:nowrap}.canned-reply-dialog-card{max-width:min(920px,96vw)}.canned-reply-search-row{display:grid;grid-template-columns:minmax(0,1fr) minmax(190px,260px);gap:10px;margin-bottom:14px}.canned-reply-list{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:12px;max-height:min(58vh,560px);overflow:auto;padding:2px 4px 8px 2px}.canned-reply-card{display:grid;gap:10px;padding:14px;border:2px solid #dbe4ee;border-bottom-width:6px;border-radius:18px;background:linear-gradient(180deg,#fff,#f8fafc);box-shadow:0 10px 20px rgba(15,23,42,.06)}.canned-reply-card-head{display:flex;align-items:center;gap:9px}.canned-reply-card-head span{display:grid;place-items:center;width:36px;height:36px;border-radius:13px;background:linear-gradient(145deg,#fff7fb,#effbff);border:1px solid #dbe4ee}.canned-reply-card p{margin:0;color:#475467;line-height:1.4}.canned-admin-form-card,.canned-admin-list-card{margin-bottom:18px}.canned-admin-grid{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(190px,.8fr) minmax(130px,.45fr) auto;gap:12px;align-items:end}.canned-active-check{align-self:center;padding:11px 12px;border:1px solid #dbe4ee;border-radius:12px;background:#f8fafc}.canned-active-check input{width:auto;margin:0 7px 0 0}.canned-reply-form input,.canned-reply-form select{border:2px solid #98a2b3;border-bottom-width:4px}.canned-filter-form{display:grid;grid-template-columns:minmax(220px,1fr) minmax(170px,240px) auto;gap:10px}.canned-admin-reply-list{display:grid;gap:12px;margin-top:16px}.canned-admin-reply{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:16px;align-items:start;padding:16px;border:1px solid #dbe4ee;border-bottom:6px solid #cbd5e1;border-radius:18px;background:#fff}.canned-admin-reply.archived{opacity:.72;background:#f8fafc}.canned-admin-reply h3{margin:.45rem 0 .25rem}.canned-admin-reply p{color:#475467;margin:.2rem 0 .7rem;line-height:1.45}.canned-admin-actions{display:flex;flex-wrap:wrap;gap:8px;justify-content:flex-end}.canned-admin-actions form{margin:0}.canned-wysiwyg .wysiwyg-editor{min-height:220px}@media(max-width:820px){.ticket-comment-tools-row{align-items:stretch;flex-direction:column}.canned-reply-open{width:100%;justify-content:center}.canned-reply-search-row,.canned-admin-grid,.canned-filter-form,.canned-admin-reply{grid-template-columns:1fr}.canned-admin-actions{justify-content:flex-start}}


/* Helpdesk V2.5 — CSAT feedback */
.csat-admin-head{border-bottom:7px solid #cbd5e1}.csat-filter-form{display:flex;align-items:end;gap:12px;margin-bottom:18px}.csat-filter-form label{max-width:260px}.csat-summary-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:14px;margin-bottom:18px}.csat-summary-card{display:grid;gap:6px;text-align:center;justify-items:center;border:2px solid #dbe4ee;border-bottom:7px solid #cbd5e1;background:linear-gradient(180deg,#fff,#f8fafc)}.csat-summary-card.good{border-color:#bbf7d0;border-bottom-color:#16a34a}.csat-summary-card.bad{border-color:#fecaca;border-bottom-color:#dc2626}.csat-summary-icon{display:grid;place-items:center;width:54px;height:54px;border-radius:18px;background:linear-gradient(145deg,#fff7fb,#effbff);border:1px solid #dbe4ee;font-size:1.85rem}.csat-summary-card strong{font-size:2.1rem;color:#172033}.csat-summary-card small{font-weight:1000;color:#667085}.csat-recent-card{margin-bottom:24px}.csat-feedback-list{display:grid;gap:12px}.csat-feedback-item{padding:16px;border:1px solid #dbe4ee;border-bottom:6px solid #cbd5e1;border-radius:18px;background:#fff}.csat-feedback-item.good{border-bottom-color:#16a34a}.csat-feedback-item.bad{border-bottom-color:#dc2626}.csat-feedback-item h3{margin:.55rem 0 .35rem}.csat-feedback-item blockquote{margin:12px 0 0;padding:12px 14px;border-left:5px solid #00b1eb;border-radius:12px;background:#f8fafc;color:#344054}.csat-rating-pill{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:6px 10px;font-weight:1000}.csat-rating-pill.good{background:#dcfce7;color:#166534}.csat-rating-pill.bad{background:#fee2e2;color:#991b1b}.csat-options{grid-template-columns:repeat(auto-fit,minmax(210px,1fr))}.csat-options .feedback-option{border:2px solid #dbe4ee;border-bottom-width:6px}.csat-options .feedback-option small{display:block;color:#667085;line-height:1.35;font-weight:800}.completion-feedback-form textarea{min-height:110px}@media(max-width:720px){.csat-filter-form{display:grid}.csat-filter-form label{max-width:none}.csat-summary-grid{grid-template-columns:1fr}}


/* Helpdesk V2.5.2 — CSAT thank-you screen */
.completion-thankyou-screen{display:grid;justify-items:center;text-align:center;gap:12px;padding:22px 10px 8px}.completion-thankyou-icon{display:grid;place-items:center;width:86px;height:86px;border-radius:28px;background:linear-gradient(145deg,#fff7fb,#effbff);border:2px solid #dbe4ee;border-bottom-width:6px;box-shadow:0 14px 30px rgba(15,23,42,.1);font-size:3rem}.completion-thankyou-screen h2{margin:.35rem 0 0;font-size:clamp(1.7rem,3vw,2.4rem);color:#172033}.completion-thankyou-screen p{max-width:620px;margin:0;color:#475467;font-weight:850;line-height:1.55}.completion-thankyou-rating{padding:10px 14px;border-radius:999px;background:#f8fafc;border:1px solid #dbe4ee}.completion-thankyou-screen blockquote{width:min(100%,620px);margin:8px 0 0;padding:14px 16px;border-left:5px solid #00b1eb;border-radius:14px;background:#f8fafc;text-align:left;color:#344054}


/* Helpdesk V2.6 — ticket presence / collision detection */
.ticket-presence-banner{display:flex;align-items:center;gap:14px;margin:0 0 14px;padding:14px 16px;border:2px solid #f6d7a8;border-bottom:6px solid #f59e0b;border-radius:18px;background:linear-gradient(135deg,#fff8eb,#fff);box-shadow:0 10px 24px rgba(15,23,42,.08)}
.ticket-presence-banner[hidden]{display:none!important}.ticket-presence-banner.setup{border-color:#dbe4ee;border-bottom-color:#cbd5e1;background:#f8fafc}
.ticket-presence-icon{display:grid;place-items:center;flex:0 0 auto;width:46px;height:46px;border-radius:16px;background:#fff;border:2px solid #f6d7a8;box-shadow:0 8px 18px rgba(15,23,42,.08);font-size:1.45rem}
.ticket-presence-banner strong{display:block;color:#92400e;font-size:1.02rem}.ticket-presence-banner p{margin:.1rem 0 0;color:#475467;line-height:1.35;font-weight:800}.ticket-presence-banner.setup strong{color:#344054}
@media(max-width:620px){.ticket-presence-banner{align-items:flex-start;padding:12px}.ticket-presence-icon{width:40px;height:40px;border-radius:14px}}


/* Helpdesk V2.7 — typing indicator for ticket presence */
.ticket-presence-banner.typing{border-color:#bfdbfe;border-bottom-color:#00b1eb;background:linear-gradient(135deg,#eef8ff,#fff)}
.ticket-presence-banner.typing .ticket-presence-icon{border-color:#bfdbfe;background:linear-gradient(145deg,#fff,#eaf8ff)}
.ticket-presence-banner.typing .ticket-presence-icon::after{content:'✍️';font-size:.9rem;margin-left:-.25rem;margin-top:1.15rem;filter:drop-shadow(0 2px 3px rgba(15,23,42,.16))}
.ticket-presence-banner.typing strong{color:#075985}

/* Helpdesk V2.8 — ticket ownership / assignment */
.ticket-ownership-setup{display:flex;gap:10px;align-items:center;flex-wrap:wrap;border-left:6px solid #00b1eb;background:linear-gradient(180deg,#fff,#f4fbff)}
.ticket-owner-panel{display:flex;align-items:center;justify-content:space-between;gap:14px;flex-wrap:wrap;padding:12px 14px;border:1px solid #dbe4ee;border-bottom:4px solid #cbd5e1;border-radius:16px;background:linear-gradient(180deg,#fff,#f8fafc);box-shadow:0 8px 18px rgba(15,23,42,.05)}
.ticket-owner-summary{display:flex;align-items:center;gap:12px;min-width:240px}.ticket-owner-summary strong{display:block;color:#172033}.ticket-owner-summary p{margin:2px 0 0;color:#667085;font-size:.88rem;font-weight:800}.ticket-owner-avatar{display:grid;place-items:center;width:42px;height:42px;border-radius:14px;background:linear-gradient(145deg,#fff7fb,#effbff);border:2px solid #dbe4ee;box-shadow:0 7px 15px rgba(15,23,42,.08)}
.ticket-owner-actions{display:flex;align-items:center;justify-content:flex-end;gap:8px;flex-wrap:wrap}.ticket-owner-actions form{margin:0}.ticket-owner-assign-form{display:flex;align-items:center;gap:8px}.ticket-owner-assign-form select{min-width:190px;border:2px solid #98a2b3;border-bottom-width:4px;border-radius:12px;padding:9px 11px;background:#fff;font-weight:900}.ticket-owner-badge{display:inline-flex;align-items:center;justify-content:center;gap:5px;padding:6px 9px;border-radius:999px;font-size:.77rem;font-weight:1000;line-height:1.15;border:1px solid #dbe4ee;background:#f8fafc;color:#475467}.ticket-owner-badge.assigned{background:#ecfdf3;border-color:#b7e2c6;color:#027a48}.ticket-owner-badge.unassigned{background:#fff7ed;border-color:#fed7aa;color:#9a3412}.ticket-owner-cell{align-items:center}.ticket-table-shell.has-owner .ticket-column-header,.ticket-table-shell.has-owner .ticket-table-list .ticket-table-row{grid-template-columns:minmax(210px,1.55fr) 88px minmax(110px,.85fr) minmax(112px,.85fr) 86px minmax(100px,.78fr) minmax(104px,.82fr) minmax(96px,.78fr) 98px 76px!important}.ticket-table-shell.has-owner.has-selection .ticket-column-header,.ticket-table-shell.has-owner.has-selection .ticket-table-list .ticket-table-row,.ticket-table-shell.has-owner .ticket-table-list.bulk-enabled .ticket-table-row{grid-template-columns:42px minmax(210px,1.55fr) 88px minmax(110px,.85fr) minmax(112px,.85fr) 86px minmax(100px,.78fr) minmax(104px,.82fr) minmax(96px,.78fr) 98px 76px!important}
@media(max-width:1120px){.ticket-table-shell.has-owner .ticket-column-header,.ticket-table-shell.has-owner .ticket-table-list .ticket-table-row,.ticket-table-shell.has-owner.has-selection .ticket-table-list .ticket-table-row,.ticket-table-shell.has-owner .ticket-table-list.bulk-enabled .ticket-table-row{grid-template-columns:repeat(2,minmax(0,1fr))!important}.ticket-owner-panel{align-items:flex-start}.ticket-owner-actions{justify-content:flex-start}.ticket-owner-assign-form{width:100%;align-items:stretch}.ticket-owner-assign-form select{min-width:0;flex:1}}
@media(max-width:620px){.ticket-table-shell.has-owner .ticket-table-list .ticket-table-row,.ticket-table-shell.has-owner.has-selection .ticket-table-list .ticket-table-row,.ticket-table-shell.has-owner .ticket-table-list.bulk-enabled .ticket-table-row{grid-template-columns:1fr!important}.ticket-owner-actions,.ticket-owner-actions form,.ticket-owner-actions .btn,.ticket-owner-assign-form{width:100%}.ticket-owner-assign-form{flex-direction:column}.ticket-owner-assign-form select{width:100%}}

/* Helpdesk V2.9 — slim ticket action sidebar */
.ticket-view{
  grid-template-columns:minmax(0,1fr) 238px!important;
  align-items:start;
}
.ticket-view > .ticket-action-dock{
  position:sticky!important;
  top:calc(var(--hd-topbar-height,142px) + 10px)!important;
  z-index:3;
  display:grid!important;
  grid-template-columns:1fr!important;
  gap:11px!important;
  align-self:start;
  width:100%;
  margin:0!important;
  padding:13px!important;
  border:1px solid #dbe4ee!important;
  border-bottom:6px solid #00b1eb!important;
  border-radius:17px!important;
  background:linear-gradient(180deg,#fff,#f8fbfd)!important;
  box-shadow:0 10px 24px rgba(15,23,42,.09)!important;
  backdrop-filter:none!important;
}
.ticket-view > .ticket-action-dock .ticket-update-form{
  display:grid!important;
  grid-template-columns:1fr!important;
  gap:9px!important;
  width:100%;
}
.ticket-view > .ticket-action-dock .ticket-update-form label{
  min-width:0!important;
  width:100%!important;
  margin:0!important;
  font-size:.78rem!important;
}
.ticket-view > .ticket-action-dock .ticket-update-form select{
  width:100%;
  min-height:38px;
  margin-top:4px;
  padding:7px 9px;
}
.ticket-view > .ticket-action-dock .ticket-action-buttons{
  display:grid!important;
  grid-template-columns:1fr!important;
  gap:9px!important;
  width:100%;
}
.ticket-view > .ticket-action-dock .ticket-action-buttons .btn{
  width:100%!important;
  min-width:0!important;
  min-height:38px!important;
  padding:8px 9px!important;
  white-space:normal!important;
}
.ticket-view > .ticket-action-dock .ticket-save-dock-button{
  margin-top:2px;
}
@media(max-width:760px){
  .ticket-view{grid-template-columns:1fr!important;}
  .ticket-view > .ticket-action-dock{
    position:static!important;
    order:-1;
    grid-template-columns:minmax(0,1fr) auto!important;
  }
  .ticket-view > .ticket-action-dock .ticket-update-form{
    grid-template-columns:repeat(2,minmax(0,1fr))!important;
  }
  .ticket-view > .ticket-action-dock .ticket-action-buttons{
    grid-template-columns:repeat(3,auto)!important;
    align-self:end;
  }
}
@media(max-width:680px){
  .ticket-view > .ticket-action-dock{grid-template-columns:1fr!important;}
  .ticket-view > .ticket-action-dock .ticket-action-buttons{grid-template-columns:repeat(2,minmax(0,1fr))!important;}
  .ticket-view > .ticket-action-dock .ticket-save-dock-button{grid-column:1/-1;}
}
@media(max-width:430px){
  .ticket-view > .ticket-action-dock .ticket-update-form,
  .ticket-view > .ticket-action-dock .ticket-action-buttons{grid-template-columns:1fr!important;}
  .ticket-view > .ticket-action-dock .ticket-save-dock-button{grid-column:auto;}
}

/* Helpdesk V3.0 — collapsible shared header */
.header-visibility-tab{appearance:none;border:1px solid #51122a;background:linear-gradient(180deg,#c7648c,#7b1d45);color:#fff;font:inherit;font-size:.76rem;font-weight:1000;line-height:1;cursor:pointer;box-shadow:0 4px 0 #51122a,0 7px 14px rgba(38,8,20,.22)}
.header-hide-tab{position:absolute;right:16px;bottom:-27px;z-index:8;min-width:66px;padding:7px 12px;border-radius:0 0 10px 10px}
.header-show-tab{display:none;position:fixed;right:14px;top:0;z-index:100;min-width:62px;padding:8px 12px;border-radius:0 0 10px 10px}
.header-visibility-tab:hover,.header-visibility-tab:focus-visible{background:linear-gradient(180deg,#d8779e,#922653);outline:2px solid #8ce3ff;outline-offset:2px}
html.helpdesk-header-hidden .topbar{display:none!important}
html.helpdesk-header-hidden .header-show-tab{display:inline-flex;align-items:center;justify-content:center}
@media(max-width:620px){.header-hide-tab{right:10px;bottom:-25px;padding:6px 10px}.header-show-tab{right:8px}}

/* Mobile ticket views stay available while the full menu is collapsed. */
.mobile-helpdesk-navigation{display:none}
@media(max-width:800px){
  .mobile-helpdesk-navigation{display:flex;position:sticky;top:0;z-index:6;align-items:flex-end;justify-content:flex-end;gap:12px;padding:12px 14px;background:var(--bg);border-bottom:1px solid var(--border)}
  .topbar{position:static}
  .mobile-ticket-views{flex:1;min-width:0;margin:0}
  .mobile-ticket-views label{margin:0 0 5px;font-size:.8rem;color:var(--muted)}
  .mobile-ticket-views select{min-height:44px;font-size:16px;font-weight:800;color:var(--text);padding:10px 8px}
  .mobile-ticket-views .btn{margin-top:8px}
  .mobile-menu-toggle{flex:0 0 auto;min-height:44px;padding:10px 12px;border-radius:12px;line-height:1.2}
  .header-hide-tab,.header-show-tab,html.helpdesk-header-hidden .header-show-tab{display:none}
  .topbar.with-tabs .topbar-nav{display:none}
  .topbar.with-tabs{padding-bottom:14px}
}

/* Helpdesk V2.8.2 — WCS blue header underline */
.topbar::after{
  content:"";
  position:absolute;
  left:0;
  right:0;
  bottom:0;
  height:3px;
  background:#00b1eb;
  box-shadow:0 1px 0 rgba(255,255,255,.18),0 -1px 0 rgba(0,0,0,.08);
  pointer-events:none;
  z-index:2;
}


/* V2.8.3 — silver 3D ticket column headers */
.ticket-column-header{
  border:1px solid #9aa3ad!important;
  border-bottom:3px solid #00b1eb!important;
  background:
    linear-gradient(180deg,
      #ffffff 0%,
      #eef1f4 16%,
      #cfd5dc 48%,
      #aeb7c1 78%,
      #8f99a4 100%)!important;
  color:#172033!important;
  box-shadow:
    inset 0 2px 0 rgba(255,255,255,.92),
    inset 0 -2px 0 rgba(70,82,96,.30),
    0 4px 0 #7e8792,
    0 8px 16px rgba(15,23,42,.18)!important;
  text-shadow:0 1px 0 rgba(255,255,255,.85)!important;
}
.ticket-column-header > span{
  border-right:1px solid rgba(90,101,114,.28)!important;
  box-shadow:inset 1px 0 0 rgba(255,255,255,.55);
}
.ticket-column-header > span:last-child{border-right:0!important}
.ticket-column-header:after{
  content:'';
  position:absolute;
  left:0;
  right:0;
  bottom:0;
  height:1px;
  background:rgba(255,255,255,.72);
  pointer-events:none;
}

/* Admin-only encrypted notes */
.notes-hero{display:flex;align-items:center;justify-content:space-between;gap:24px;margin-bottom:18px;background:linear-gradient(135deg,#fff 0%,#fff7fb 58%,#effbff 100%);border-bottom:6px solid #A62F5B}.notes-hero h1{margin:.15rem 0 .35rem}.notes-hero p:not(.eyebrow){max-width:820px;color:#475467}.notes-setup-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(320px,1fr));gap:18px}.notes-filter-card{margin-bottom:18px}.notes-filter-form{display:grid;grid-template-columns:minmax(260px,1.6fr) minmax(170px,.8fr) minmax(170px,.7fr) minmax(180px,.8fr) auto auto;gap:12px;align-items:end}.notes-filter-form input,.notes-filter-form select,.notes-edit-form input,.notes-edit-form select{border:2px solid #98a2b3;border-bottom-width:4px}.notes-pinned-filter{display:flex;align-items:center;min-height:47px;padding:10px 12px;border:1px solid #dbe4ee;border-radius:12px;background:#f8fafc;white-space:nowrap}.notes-pinned-filter input,.notes-pin-check input{width:auto;margin:0 8px 0 0}.notes-filter-actions{display:flex;gap:8px;align-items:center}.notes-layout{display:grid;grid-template-columns:minmax(310px,380px) minmax(0,1fr);gap:18px;align-items:start}.notes-list-card,.notes-main-card{margin-bottom:18px}.notes-list-card{position:sticky;top:calc(var(--hd-topbar-height,110px) + 14px);max-height:calc(100vh - var(--hd-topbar-height,110px) - 32px);overflow:hidden;display:flex;flex-direction:column}.notes-list-heading,.notes-panel-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:14px}.notes-list-heading h2,.notes-panel-heading h2{margin:.1rem 0}.notes-list{display:grid;gap:9px;margin-top:14px;overflow:auto;padding:2px 6px 8px 2px}.notes-list-item{display:grid;grid-template-columns:42px minmax(0,1fr);gap:11px;padding:12px;border:2px solid #dbe4ee;border-bottom-width:5px;border-radius:16px;background:linear-gradient(180deg,#fff,#f8fafc);color:#172033;text-decoration:none;box-shadow:0 7px 15px rgba(15,23,42,.05);transition:transform .14s ease,border-color .14s ease,box-shadow .14s ease}.notes-list-item:hover,.notes-list-item:focus{transform:translateY(-1px);border-color:#9bdcf2;box-shadow:0 10px 20px rgba(15,23,42,.09)}.notes-list-item.active{border-color:#A62F5B;background:linear-gradient(145deg,#fff7fb,#fff);box-shadow:0 0 0 3px rgba(166,47,91,.11)}.notes-list-item.archived{opacity:.68}.notes-list-icon{display:grid;place-items:center;width:42px;height:42px;border-radius:14px;background:#fff;border:1px solid #dbe4ee;font-size:1.15rem}.notes-list-copy{display:grid;min-width:0}.notes-list-title{font-weight:1000;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.notes-list-preview{margin-top:3px;color:#475467;font-size:.9rem;line-height:1.35;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.notes-list-meta{margin-top:7px;color:#667085;font-size:.78rem;font-weight:800}.notes-empty{display:grid;gap:5px;padding:22px;text-align:center}.notes-empty span{color:#667085}.notes-main-card{min-height:520px}.notes-form-grid{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(190px,.7fr) auto;gap:12px;align-items:end}.notes-pin-check{display:flex;align-items:center;min-height:47px;padding:11px 13px;border:1px solid #dbe4ee;border-radius:12px;background:#f8fafc;white-space:nowrap}.notes-wysiwyg{border:2px solid #98a2b3;border-bottom:5px solid #667085}.notes-wysiwyg-toolbar{max-height:176px;overflow:auto}.notes-wysiwyg-editor{min-height:360px;max-height:620px}.notes-wysiwyg-editor h2,.notes-content h2{font-size:1.55rem;margin:1.2rem 0 .55rem;color:#7d2145}.notes-wysiwyg-editor h3,.notes-content h3{font-size:1.23rem;margin:1rem 0 .45rem;color:#344054}.notes-wysiwyg-editor blockquote,.notes-content blockquote{margin:1rem 0;padding:12px 16px;border-left:5px solid #00b1eb;background:#effbff;border-radius:0 12px 12px 0;color:#344054}.notes-wysiwyg-editor hr,.notes-content hr{border:0;border-top:2px solid #dbe4ee;margin:1.2rem 0}.notes-security-hint{margin:8px 0 0;color:#027a48;font-weight:800;font-size:.88rem}.notes-view-heading{padding-bottom:14px;border-bottom:1px solid #e4e7ec}.notes-view-heading form{margin:0}.notes-view-badges{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:8px}.notes-category-badge,.notes-status-badge{display:inline-flex;align-items:center;padding:6px 10px;border:1px solid #dbe4ee;border-radius:999px;background:#f8fafc;font-size:.82rem;font-weight:900}.notes-status-badge.pinned{background:#fff8e7;border-color:#f5d27b;color:#7a4d00}.notes-status-badge.archived{background:#f2f4f7;color:#475467}.notes-status-badge.encrypted{background:#ecfdf3;border-color:#abefc6;color:#027a48}.notes-tags{margin:16px 0 0;padding:10px 13px;border-radius:12px;background:#f8fafc;border:1px solid #e4e7ec;color:#475467}.notes-content{min-height:260px;padding:22px 4px 12px;font-size:1rem;line-height:1.65;overflow-wrap:anywhere}.notes-content p{margin:0 0 1rem}.notes-content ul,.notes-content ol{padding-left:1.55rem;margin:.65rem 0 1rem}.notes-content a{color:#006f94;font-weight:800}.notes-audit-meta{display:grid;gap:5px;margin-top:18px;padding-top:14px;border-top:1px solid #e4e7ec;color:#667085;font-size:.84rem}.notes-welcome-empty{display:grid;place-items:center;align-content:center;min-height:450px;text-align:center}.notes-welcome-empty>span{font-size:3.2rem}.notes-welcome-empty h2{margin:.7rem 0 .25rem}.notes-welcome-empty p{color:#667085}.btn.compact{padding:7px 11px;min-height:auto}
@media(max-width:1180px){.notes-filter-form{grid-template-columns:repeat(3,minmax(0,1fr))}.notes-filter-actions{grid-column:span 2}}
@media(max-width:900px){.notes-hero{align-items:flex-start;flex-direction:column}.notes-layout{grid-template-columns:1fr}.notes-list-card{position:static;max-height:none}.notes-list{max-height:460px}.notes-form-grid{grid-template-columns:1fr 1fr}.notes-pin-check{grid-column:1/-1}.notes-panel-heading{flex-direction:column}.notes-view-heading .header-action-row{justify-content:flex-start}}
@media(max-width:680px){.notes-filter-form,.notes-form-grid{grid-template-columns:1fr}.notes-filter-actions{grid-column:auto;flex-wrap:wrap}.notes-pinned-filter{white-space:normal}.notes-wysiwyg-editor{min-height:260px}.notes-main-card{min-height:0}}
.notes-list-item-form{margin:0}.notes-list-item-form .notes-list-item{width:100%;font:inherit;text-align:left;cursor:pointer}

/* Helpdesk V2.9 — clear, page-style final ticket review */
.review-step-heading{display:flex;align-items:flex-start;gap:16px;margin-bottom:20px;padding:18px 20px;border:2px solid #bde7f5;border-bottom:6px solid #00b1eb;border-radius:20px;background:linear-gradient(145deg,#fff,#effbff)}
.review-step-icon{display:grid;place-items:center;flex:0 0 auto;width:54px;height:54px;border-radius:18px;background:#fff;border:2px solid #a9deef;box-shadow:0 8px 18px rgba(15,23,42,.08);font-size:1.55rem}
.review-step-heading .eyebrow{margin:0 0 3px;color:#007ca5}
.review-step-heading h2{margin:0 0 5px!important;font-size:clamp(1.35rem,2.5vw,1.8rem)!important;color:#172033}
.review-step-heading p:not(.eyebrow){margin:0;color:#475467;line-height:1.48;font-weight:750}
.wizard-page[data-static-step="review"] .review-box{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:13px}
.wizard-page[data-static-step="review"] .review-item{min-width:0;padding:15px 17px;border:2px solid #dbe4ee;border-bottom-width:5px;border-radius:18px;background:linear-gradient(180deg,#fff,#f8fafc);box-shadow:0 8px 18px rgba(15,23,42,.05)}
.wizard-page[data-static-step="review"] .review-item-wide{grid-column:1/-1}
.wizard-page[data-static-step="review"] .review-label{display:block;margin-bottom:6px;color:#8b244d;font-size:.8rem;font-weight:1000;letter-spacing:.055em;text-transform:uppercase}
.wizard-page[data-static-step="review"] .review-value{padding:0!important;border:0!important;border-radius:0!important;background:transparent!important;box-shadow:none!important;color:#172033;font-size:1rem;line-height:1.5;overflow-wrap:anywhere}

.raise-modal.review-page-mode.open{position:relative!important;inset:auto!important;z-index:1!important;display:block!important;width:100%!important;height:auto!important;margin:4px auto 30px!important;padding:0!important;scroll-margin-top:calc(var(--hd-topbar-height,110px) + 14px)}
.raise-modal.review-page-mode .raise-modal-backdrop{display:none!important}
.raise-modal.review-page-mode.open .raise-modal-card{position:relative!important;display:block!important;width:100%!important;max-width:none!important;height:auto!important;min-height:0!important;max-height:none!important;overflow:visible!important;border:2px solid #dbe4ee;border-bottom:8px solid #007ca5;border-radius:24px!important;background:#fff;box-shadow:0 18px 42px rgba(15,23,42,.12)!important}
.raise-modal.review-page-mode.open .raise-modal-top{position:relative!important;display:block!important;padding:16px 22px 14px!important;border-radius:21px 21px 0 0;background:linear-gradient(135deg,#A62F5B,#8b244d)}
.raise-modal.review-page-mode .raise-modal-tools{display:none!important}
.raise-modal.review-page-mode .raise-modal-step{margin:0 0 8px!important;font-size:.95rem!important}
.raise-modal.review-page-mode .raise-progress{height:14px!important}
.raise-modal.review-page-mode.open .raise-modal-body{display:block!important;min-height:0!important;max-height:none!important;height:auto!important;overflow:visible!important;padding:22px!important;background:#fff;border-radius:0 0 20px 20px}
.raise-modal.review-page-mode .raise-modal-title{display:none!important}
.raise-modal.review-page-mode .wizard.in-modal{display:block;margin:0;padding:0!important;border:0;background:transparent;box-shadow:none}
.raise-modal.review-page-mode .wizard-actions{position:sticky!important;left:auto!important;right:auto!important;bottom:12px!important;z-index:12!important;display:flex!important;justify-content:space-between!important;gap:12px!important;margin:22px 0 0!important;padding:14px!important;border:2px solid #dbe4ee!important;border-bottom:5px solid #9aa7b6!important;border-radius:18px!important;background:rgba(255,255,255,.97)!important;box-shadow:0 12px 32px rgba(15,23,42,.18)!important;backdrop-filter:blur(10px)}
.raise-modal.review-page-mode .wizard-actions .btn{min-width:170px!important;min-height:52px!important;padding:13px 20px!important;border-radius:14px!important;font-size:1rem!important}
.raise-modal.review-page-mode .wizard-actions [data-submit]{margin-left:auto;background:#00a6df;border-color:#007ca5;color:#fff;box-shadow:0 4px 0 #007ca5}
.raise-modal.review-page-mode .wizard-actions [hidden]{display:none!important}
@media(max-width:760px){.review-step-heading{padding:15px;gap:12px}.review-step-icon{width:46px;height:46px;border-radius:15px;font-size:1.3rem}.wizard-page[data-static-step="review"] .review-box{grid-template-columns:1fr}.wizard-page[data-static-step="review"] .review-item-wide{grid-column:auto}.raise-modal.review-page-mode.open{margin-bottom:18px!important}.raise-modal.review-page-mode.open .raise-modal-card{border-radius:20px!important}.raise-modal.review-page-mode.open .raise-modal-top{padding:14px!important;border-radius:17px 17px 0 0}.raise-modal.review-page-mode.open .raise-modal-body{padding:14px!important}.raise-modal.review-page-mode .wizard-actions{bottom:6px!important;gap:8px!important;margin-top:16px!important;padding:10px!important}.raise-modal.review-page-mode .wizard-actions .btn{flex:1 1 0!important;min-width:0!important;min-height:48px!important;padding:11px 9px!important;font-size:.94rem!important}}

/* Helpdesk V2.9.1 — keep wizard controls visible when previews add height */
.raise-modal.open:not(.review-page-mode) .raise-modal-card{display:flex!important;flex-direction:column!important;overflow:hidden!important}
.raise-modal.open:not(.review-page-mode) .raise-modal-top{flex:0 0 auto!important}
.raise-modal.open:not(.review-page-mode) .raise-modal-body{display:flex!important;flex:1 1 auto!important;flex-direction:column!important;min-height:0!important;max-height:none!important;overflow:hidden!important;padding-bottom:14px!important}
.raise-modal.open:not(.review-page-mode) .raise-modal-title{flex:0 0 auto!important}
.raise-modal.open:not(.review-page-mode) .wizard.in-modal{display:flex!important;flex:1 1 auto!important;flex-direction:column!important;min-height:0!important;overflow:hidden!important}
.raise-modal.open:not(.review-page-mode) .wizard.in-modal .wizard-page.active{display:block!important;flex:1 1 auto!important;min-height:0!important;overflow-y:auto!important;overscroll-behavior:contain;padding:2px 8px 14px 2px;scrollbar-gutter:stable}
.raise-modal.open:not(.review-page-mode) .wizard-actions{position:relative!important;left:auto!important;right:auto!important;bottom:auto!important;z-index:10!important;flex:0 0 auto!important;margin:0 -8px -2px!important;padding:14px 8px 4px!important;border-top:1px solid #e4e7ec!important;background:#fff!important;box-shadow:0 -10px 22px rgba(15,23,42,.08)!important}
@media(max-width:800px){.raise-modal.open:not(.review-page-mode) .raise-modal-body{padding:12px 12px calc(12px + env(safe-area-inset-bottom,0px))!important}.raise-modal.open:not(.review-page-mode) .wizard.in-modal .wizard-page.active{padding:2px 4px 12px 0}.raise-modal.open:not(.review-page-mode) .wizard-actions{margin:0!important;padding:10px 0 0!important;box-shadow:0 -8px 18px rgba(15,23,42,.07)!important}}

/* Helpdesk 1.17.33 — temporarily remove the lower IT logo/tagline.
   The existing markup, image and Easter-egg code are retained for an easy future restore. */
:is(#helpdeskDashboard, #ticketNavigation) .dash-easter-trigger{
  display:none!important;
}