Raise an IT helpdesk request

Let’s start with your details

Add your details and choose the home so we can route your request to the right team quickly.

Your name Home or location

WCS Care email

@wcs-care.co.uk

You only need to type the first part of the email address.

What type of IT issue is it?

Issue type

Which device or system is affected?

Device or system

Leave this blank if it does not apply.

How urgent is it?

Zero priorityAn idea, information only, or no response expected. LowNot urgent; the work can be planned. MediumNeeds attention, but there is a workaround. HighAffects work or support for residents or staff. Very highMajor disruption that needs prompt IT attention. CriticalA site or service is unavailable, or the issue is safety- or business-critical. Call IT as well.

Add the subject and details

Subject Main description

Please add at least 6 words so IT has enough detail to help.

Add photos or screenshots

Photos or screenshots (optional)

Drag and drop up to three images hereor click to browse your device

Up to three images can be attached. Images are reduced in size after upload.

No photos selected.

Attach documents (optional)

PDF, Word, Excel, PowerPoint, TXT, CSV or RTF. Up to five files, 10 MB each, 20 MB total.

Large documents are emailed as download links. Opening those links requires access to the ticket.

Final check

Review and submit your IT helpdesk request

Check the details below. Choose Back and edit if anything needs changing, or Submit request when everything is correct.

🧑 Let’s start with your details

🛠️ What type of IT issue is it?

💻 Which device or system is affected?

⚡ How urgent is it?

📝 Add the subject and details

📸 Add photos or screenshots

Review and submit your IT helpdesk request

Let’s start with your details

What type of IT issue is it?

Which device or system is affected?

How urgent is it?

Add the subject and details

Add photos or screenshots